The medical profession has made rapid strides over the past few decades with the implementation of Information Technology and it has penetrated well into the healthcare industry. IT has the potential to give doctors and medical care providers a detailed picture of any patient. So, as a reason, physicians and patients are experiencing the benefits of on-demand access to medical information where, when, and how it is needed. This is also where healthcare consultancy services play a pivotal role. The healthcare consultants work within the industry to maximize the efficiency of healthcare and related companies.
This industry is incredibly diverse. Running things smoothly and successfully is not always an easy thing to do. Blue Eagle Consulting Inc. is a company where the focus is on the individual. It is an information system consulting firm that provides healthcare organizations the individuals needed to fill the voids in IT expertise. It was established in 2004 and is headquartered in Birmingham.
For your Health!
Blue Eagle is here to focus and help with planning for both the payer and provider market. It delivers healthcare IT resources to help clients implement or maintain their core business applications so that they get their critical information as needed.
Blue Eagle is here for you not only at the technology end of things. It also provides the best in proven business process with practical knowledge and experience, from IT software and systems experts that know how to optimize the business and IT requirements of the healthcare industry.
Blue Eagle has supplied resources for projects like EMR/EHR Implementations, Revenue Cycle Management, Business Intelligence/Analytics, Data Warehouses & Data Architecture, and more. With a thirteen year track-record of delivering success to healthcare clients on a variety of IT projects, it provides senior-level consulting professionals with heavy operational and software expertise. It proudly supports Epic™, Cerner™, Siemens™, Meditech™, McKesson™, Allscripts™, athenahealth™, Facets™, QNXT™, eclinicalworks™, Infor™, and more.
Blue Eagle takes immense pride in understanding the clients’ problem, the environment, and what type of people they require. With a scorecard of 96% success rate, it not only works on the skills of the people required, but also what kinds of deliverables are expected at the end.
Challenges in a Healthy-way
It all started with a large health organization in Oregon, which was the first client of Blue Eagle. The client had just set up a health plan and needed Facets™ software implementation experts; software from Trizetto/Cognizant commonly used among health plans. The journey has come a long way since then. Of course, there have been challenges on the way.
Healthcare companies face dramatic changes in customer behavior, market dynamics, and regulatory demands. A big challenge is implementing software in the health plant market. About 4-5 years ago, Blue Eagle put in massive expenditure and efforts to overcome these challenges. But apart from this, another big challenge in healthcare is that things change.
Things have changed from implementation of systems to optimization. And now, the company is doing specific work to make all those systems run really well; such as getting the client’s risk factor adjustments properly working, HCC coding, UM staffing, Payor build/configuration, and dealing with revenue cycle issues. Every industry goes through cycles that need adapting. Blue Eagle is delivering both highly experienced consultants, not just technically good in the software, but also operationally smart.
Nearly, 80% of the clients wish to retain and work with Blue Eagle. Clients are thrilled when they don’t need to spend a lot of time to explain things here. They are also certain about two things, which are: Extremely high success rate and Minimal risk. The bonus is that it comes with high returns!
Sweet taste of Success
Blue Eagle believes that the biggest factor is that it focuses on the fit, the quality and ultimately the deliverables. “You’re looking for a confident, competent resource that has the experience required to get the job done. That’s exactly the talent it takes to be considered for one of our consulting positions,” says President of Blue Eagle, Mark Griffin.
The company is on top of the pyramid with the best of its workforce. As a rule, the consultants at Blue Eagle have at least 5-7 years of software expertise combined with 10-20 years of operational experience within the healthcare industry. This targets only the best of the best. “I never wanted to send someone to an organization who didn’t immediately say ‘wow’,” says Griffin.
Expectations and communications are tied together which is the key, the company believes. The reason behind Blue Eagle’s high success rate is that the employees know the client’s needs and understand what deliverables are going to solve their problem.
Even though the stats prove the success rate, Blue Eagle measures its success from the feedback it receives. The feedback here is not only from its clients but also from other consultants, as they provide a third-party objective. Along with the feedback, Blue Eagle merges its ideas by putting all those things triangularly; it gives a solid reading of how things are going.
“The clients in the market are a better indication of how you’re doing. When clients come back to you for 10-15 years, or when you get referred, that’s a good elevation of what you’ve accomplished,” adds Griffin.
Star of Blue Eagle Consulting, Inc.
Mark Griffin is the Founder and President of Blue Eagle Consulting. With a Business Administration degree from UNC Kenan-Flagler Business School, he has built 24 plus years of experience in healthcare software business. After being a sales VP and eventually the CEO of a small company, he is the force behind the success of Blue Eagle.
"We deliver both highly experienced and operationally smart consultants."