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10 Best IT Services Companies 2018


ciobulletin dialogic bill crank president ceo

High-Quality real-time Communications Media from Dialogic

Communication is as old as mankind itself, or even longer. We are constantly communicating, be it with others or with oneself and it is an essential part of everyone. On a larger scale, communication plays a big role in the globalized world of today. Large businesses require a well-established communication platform with a strong media base to communicate effectively within the organization and outside too.

We have with us Dialogic, a leading real-time communications media company, based in Parsippany, NJ and offices all over the globe. The cloud-optimized solutions by Dialogic include applications and infrastructure for enterprises, service providers, and developers worldwide. With more than three decades of experience, Dialogic is currently working with 48 of the world’s top 50 mobile operators. And there are more than a thousand app-developers working with the firm to build and run on agile networks.

Only the Best Solutions!

When it comes to the services delivered by Dialogic, one can be assured that it’s of the highest quality. The wide range of growth opportunities, career-wise and competitive compensation and benefits to the employees have fostered an amazing work culture. The rewarding work environment at Dialogic has guaranteed only the best solutions. “Our global team of professional services experts are ready to help you with unparalleled support and consulting so you can get the most out of your network investment,” says the President and Chief Executive Officer of Dialogic, Bill Crank.

Here’s a brief list of what Dialogic provides:

Application Development and Delivery: Businesses can build their next communication application using either custom-made or pre-packaged applications from Dialogic, which are secure and cost-effective.

Rich Multimedia Applications: You want the number one solution in software-based media processing industry? You’ve come to the right place at Dialogic, where voice and video solutions bring agility and flexibility to your network.

Seamless Connectivity: The Dialogic infrastructure solutions for IMS/VoLTE and NGN networks have the capability to increase connectivity between mobile, fixed, next-gen, and Over-the-Top players in an ecosystem that was not possible with legacy TDM and GRX networks.

Professional Services and Support: Dialogic Pro Services provide your network with a 24x7 global team of technical and operational experts. So if you’re looking for anything from planning, deployment or even its optimization and management, Dialogic is the place to go.

Committed to Quality

Quality is one thing that is seriously taken and delivered by Dialogic. “Our quality commitment at Dialogic is embedded in both our products and our processes at all levels of the organization,” explains Bill. The founding philosophy of Dialogic is based on its core value of “Absolute Focus on the Customer.” Dialogic is an ISO 9001:2015 and an ISO14001:2015 certified company and uses the ISO as a foundation for process consistency. “While using customer feedback and our quality and business metrics to continually drive for improvements in our products and our methods,” he adds.

Dialogic’s business base is constructed on a solid quality foundation and proven quality tools. There is also an online system used to access all quality documents to ensure the quality-processes are applied internally at all levels of the business operation. This guarantees that customers get the highest quality and service they expect and deserve. For the employees at Dialogic, quality isn’t a program. It’s how the work is done and that’s what is delivered to customers.

For the environment and a better tomorrow

We’ve arrived at the time where we need to take responsibility and act to preserve our environment. Dialogic is taking a step by efficiently using the resources and making environmental concerns an integral part of the everyday business. Here are few steps in which Dialogic helps to preserve the environment.

1) Environmental Declaration for Dialogic® Products 
2) Dialogic Products - country/state Environmental Compliance
3) Waste Electrical and Electronic Equipment (WEEE) 
4) Dialogic Products for Recycling Organizations and Treatment Facilities

The company is strongly committed to increasing its environmental initiatives along with its current programs. Innovative products that are eco-friendly along with community outreach in programs are some of the ways that Dialogic help to protect the environment.

Hello Leader!

Bill Crank, President and Chief Executive Officer

Bill has been with Dialogic since late 2012 and previously served as SVP of Worldwide Field Operations, responsible for sales, channels, business development, services, and global strategy. After Ubiquity, Bill became President of NCI where he drove a significant strategy change that led to an eventual acquisition. He has also held executive management roles as President of Wireless Systems Consulting (acquired by BCI), Executive Vice President of CI Wireless (acquired by EMS Wireless), Vice President Sales & Marketing of Ortel - Wireless Systems Division (acquired by Lucent), and senior leadership roles of increasing responsibility at Allen Telecom Group and Motorola where he started his career. Bill has a BBA in Marketing from Western Connecticut State University and an Engineering background from Motorola’s Fast Leadership Track Program.

“Our quality commitment at Dialogic is embedded in both our products and our processes at all levels of the organization.”

“We take quality seriously - for the employees of Dialogic, quality is not a program, it's how we do the work and it's what we deliver to our customers!”

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