30 Great Places to Work 2019


Kaseya: Customer-centric and Employee-centric Approach Leads to Monumental Growth and Success for Provider of IT Management Solutions

Technology is the backbone of all modern business, and small businesses deserve the same powerful tools as enterprises, in an efficient and cost-effective package. Enter Kaseya; a company that exists to help multi-function IT professionals succeed.

Kaseya is the leading provider of complete IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure and backup their IT. Headquartered in Dublin, Ireland and Miami, FL, Kaseya employs a staff of over 1,200 throughout offices in eight US cities and a presence in more than 20 countries. 

An aggressive acquisition strategy and innovative go-to-market approach has led to today’s Kaseya which is comprised of six brands offering both best-of-breed and tightly integrated solutions. As part of its IT Complete portfolio, Kaseya, Unitrends, Spanning Cloud Apps., RapidFire Tools, IT Glue and ID Agent come together to meet every IT management need — from endpoint management and security to backup and disaster recovery, compliance and IT documentation.

The Kaseya IT Complete platform is the industry’s only comprehensive, integrated solution suite purposely engineered to help internal IT and managed service providers both run and grow their business. IT Complete solutions are tightly integrated for maximum workflow efficiency, allowing one person to do the work of 10 and scalable over time to support the limited budgets of MSPs and small internal IT Teams. This comprehensive, integrated and cost effective approach is sure to help change the way small to mid-sized businesses are able to tackle the ever increasingly complex technology landscape.

Newly Minted Unicorn

In May, Kaseya announced the completion of an investment of more than $500 million to further accelerate its record growth and innovation of IT Complete. With this investment, Kaseya now has a valuation of more than $2 billion adding them to the list of newly minted technology unicorn companies.

The additional investment propels the tremendous momentum that Kaseya enjoyed in 2018, which saw the company grow by over 30 percent while increasing its customer base to approximately 40,000 and successfully completing and integrating five major acquisitions between Unitrends, Spanning Cloud Apps, RapidFire Tools, IT Glue, and ID Agent.

Kaseya says they will use this investment to fuel growth through additional strategic acquisitions, deeper expansion into international markets, and increased R&D spending on cutting-edge, customer-centric products.

United by Common Goals

Across teams and continents, Kaseya employees are united by a common goal - to be the very best at what they do.

“Kaseya’s customer-centric and employee-centric focus continues to be the strongest driver for the strong financial results and success that our company has seen to-date and we won’t change that,” explains CEO Fred Voccola. “We’ve learned that in addition to our industry-leading technology, Kaseya is blessed with two incredible assets, our customers and our employees. Our employees’ dedicated and relentless pursuit of customer success and satisfaction is the single largest reason for our continued success and we’ll continue to invest heavily in our customers, our product portfolio and our employees.”

Leaders at Kaseya believe in attracting bold thinkers who are passionate about technology, customer service and delivering innovative solutions that drive their customers’ success. Always growing, Kaseya says they continue to provide an exciting environment for people looking to break the mold. Some of the ways Kaseya is creating a dynamic and rewarding work environment include:

  • Programs with colleges and universities to help cultivate the next generation of IT professionals. Through these programs, Kaseya helps to provide real world IT skills for a lifelong career path
  • Fostering an environment of diversity, inclusivity and belonging. Through ongoing employee training, Kaseya is committed to providing an environment that is welcoming and safe, where employees can openly share ideas and feedback to engage in transparent conversations that lead to innovation and progress for both employees and customers
  • A family like culture that embraces homegrown talent and promotes from within

Employee Feedback

“Kaseya is very keen on listening to new ideas. We are growing very fast, and it’s very fun to be a part of it.” Oscar Romaro, Sr. Program Manager, Kaseya

“I love the opportunity to interact with individuals who push me to think a little differently, and I love being in an industry that forces me to learn new things every day. It’s a great mental challenge.” Amanda Luong, Sales Director, IT Glue, a Kaseya company

“What I like best is that I work on an amazing, diverse team that understands each other’s strengths and weaknesses and works very well together.” Travis Brittain, Partner Success Manager, IT Glue, a Kaseya company.

“We’re focused on delivering products that are simple to use and that delight our customers. If you enjoy working in a highly collaborative environment that values real world feedback, Kaseya may be right for you.” Emily Hurn, Director, Marketing Automation, Spanning, a Kaseya company