10 Most Influential Companies 2019


Redefining the future of Claim management: Action Claim Service, Inc

What we do

The uncertainty of life can sometimes heavily impact the way we live, so as a buffer to such unplanned events we started using insurance. And this back up plan has now been implemented in various verticals of our life. But anyone who has ever tried to claim insurance knows how tedious the task can be, in order to avail it.

Action Claim Service promises to simplify the whole process and make your life easier, wherever it’s remotely related to compensation, restitution, reparation, or any other remedy for financial loss or breach of contract.

The company quotes, “All our programs are custom-made to deliver the best services for the need of our clients and our claims philosophy focuses on understanding how “We” as a team can forge a program that will yield the results we desire on the goals we set. And our philosophy will remain intact in every step we take throughout the program.”

The foundation stone

In the year 2004, this brainchild of Michael and Amanda Mann came to existence, Action Claim Service, Inc. (ACS); the company has remained operational with the only goal of providing the most efficient and professional claim service possible. From a 2 person office performing multi-line adjusting in a single state, the business grew to over 50 adjusters and administrative staff in more than twenty-two states by constant commitment, expertise and quality of work.

And in 2012, they branched out to form Action Claims Administrators (ACA) to further broaden ACS’s comprehensive claims management mechanism and third-party administration services with the same goal intact.

ACA considers each client as a business partner with unique needs and offer custom tailored boutique program rather than the conventional way of forcing the client into a cookie-cutter TPA program. The ACA’S executive team stands unmatched in terms of expertise and the combined resumes showcase over 85 years of industry experience.

How it is done

The company operates by developing relationships that are built on trust and it differs from the rest by committing the full scope of its services attuned to the needs of the client in the most efficient and professional way than the rest of the industry can provide.

The company’s core values are:

  • Integrity – Do the right thing every time, ethically and honestly
  • Stewardship – Safeguard all that is entrusted to us
  • Deliver the best – Strive for excellence in all we do
  • Positive relationships – Be respectful; promote collaboration, partnerships and lasting relationships
  • Community involvement – Make a difference in the communities where we live and work
  • Commitment to safety – Put safety first for yourself and others

“We occupy a space where we are exposed to countless problems, issues and catastrophic circumstances every day, and we love problems, because it opens a wide range of opportunities that we can utilize to update and maintain our infrastructure to be the most efficient, cost-effective and reliable solution in the marketplace,” says the company.

Success is a subjective term that can only be defined by its owner.  – Michael Mann, CEO

Casting impact on the industry by unique standards

ACS works on a set of principles and is aware of the impact of every ripple it causes, therefore it strictly follows the organization and client best practices and service instructions without fail. And this formula has proven to be successful as it reduces the claim duration, unnecessary treatment, litigation rates, loss time work cases, settlement values, and permanent impairment.

Words of wisdom

Michael Mann, Founder/CEO stressed on a few key points when asked about what makes the companies great,

  • Strong and positive leadership
  • Staying focused on strengths
  • Flexibility
  • Keeping up with technology and culture

How ACS differs

Action Claim Service runs on the motto Proven, Proactive, and Professional and have reflected these on every action they have took over the years. Their composed form of working is by learning your business and building a program tailored to your needs with no additional cost is truly a benchmark in the industry.

And this extraordinary journey has won them several accolades:

  • Action Claim Service was awarded Claims Company of the Year by the Professional Insurance Agents of Arkansas (PIAAR) at the recently held 74th annual PIA conference in Fayetteville
  • Action Claims Administrators selected as Top 10 Third Party Administrator by HR TECH Outlook Magazine

Meet the Brainiac

Michael Mann set out into the insurance industry after graduating, Summa Cum Laude in BS Marketing from the university of Arkansas and launched his career as a Large Loss Adjuster with a National adjusting firm. A decade later Michel Mann established a customer service driven property and casualty independent adjusting firm in 2004 and marked the beginning of Action Claim Service (ACS). Since then it has grown into a fully fledged premier independent adjusting firm of the Southeast with more than 50 adjusters and administrative staff. The consistent growth of ACS is rooted in exceptionalism and professionalism of our adjusters and staff says the CEO.

“We are Fast, Friendly, Right the First Time.”