Alexa Building an In-House IT Team: Practical Tips for Pragmatic Managers
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Building an In-House IT Team: Practical Tips for Pragmatic Managers


IT Services

Building an In-House IT Team: Practical Tips for Pragmatic Managers

Running a business requires many different skills, including accounting, HR, IT, communication, sales and marketing, among many others.

As a business owner, you can’t undertake all of these roles yourself, so you need to hire a dedicated team of staff and use outsourced service providers where necessary.

One area of your business that’s particularly important is IT. After all, technology is driving the business world forward, and if you apply it correctly, it could help your business to grow and thrive.

Also, as remote working continues to be a popular option and looks set to be the future of work, companies need a robust IT policy and the right system more than ever before.

While outsourcing your IT needs could be an ideal option for small businesses, as you grow, you might want to bring some of these skills in-house.

If you’re a driven business manager planning to build an IT team in 2021, then here are some practical tips to help you get started.

Consider The Skills You Need

The first step in building an IT team is to work out what skills your new staff will need. IT encompasses many practices, including cloud computing, online security, data relocation, network management and more. Consider which skills you need in-house and which could be outsourced. The Birmingham-based IT experts at GeekGuru offer a flexible service designed to support your IT team and ensure that they work effectively. So, if there’s a project you want to do, you don’t necessarily have to bring that skill in-house, you could collaborate with an outsourced provider like them. Take this into account when working out what skills you need your in-house team to have.

Find The Right Staff

With an understanding of what you need from your IT team, you can get to work finding the right staff. You should put together a job description for each role, listing all the skills that are essential and the ones that are preferable. Then you can advertise online or work with an experienced IT recruitment agency to find the staff you need. It might also help if you asked your network and current staff to recommend potential IT team members. Your existing staff know more about your company culture than anyone else, so they can help you to find new team members who will be the right fit. 

Create A Process And Set Targets

Once you’ve put your team together, you can start to think about how they will operate and what targets you will set for them. Consider the KPIs that you want each team member to work towards and how you can incentivise them to do so by setting goals and providing rewards if they hit their targets. If you’re managing the team yourself, then you should collaborate with your firm’s senior management to ensure that these goals meet the company’s needs. If you’re hiring an IT team manager, then you should liaise closely with them to ensure that you create a process and set of targets that will benefit both the new IT department and the wider organisation which it serves.

Provide Cutting-Edge Equipment

Experience and knowledge can only get your IT team so far: in order to create the right IT system for your organisation, your team needs the latest equipment. Outdated computers and physical servers that need constant maintenance can be a drain on resources, so work with your IT team to understand what equipment they need and where you can buy it from. Your staff will be able to suggest the best gear and offer advice on where to purchase it, so you get the best possible deal and access to the latest equipment. Find tools and products that could help your IT team to increase its productivity and improve its performance. The better your IT team performs, the more scope your entire business has for growth and success.

Listen To Your Team’s Expertise

Now you’ve hired an in-house team of IT experts, it’s vital that you make the most out of them. That means listening to their suggestions and trying to accommodate any changes that they feel could be made to your existing IT system. Communicate with them and ask questions where necessary so that you can ensure that you understand what’s going on, but don’t micro-manage your IT staff. If you put trust in your IT department, then they will repay you by creating an innovative framework that streamlines your organisation and allows it to perform at its best. 

Final Thoughts

Ultimately, bringing your company’s IT services in-house can save you time, effort, and money. It can also allow you to take on more ambitious projects than you could if you only used an outsourced team. External IT teams can be useful when you’re trying to fill skills gaps for certain projects or if you need additional support to deal with a temporary issue, but an in-house team could really drive your company forward. Use these tips to make building and integrating your in-house IT team as straightforward as it can be.


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