Mhada to Implement AI for Document Process Management

The Document Process Management solution based on AI at Mhada improves operations while enhancing service delivery and making document searches faster for citizens.

The Maharashtra Housing and Area Development Authority (Mhada) plans to implement AI systems to update its operations by utilizing Document Process Management for increased efficiency and easier document accessibility. This transformation will organize files faster and improve both governance activities and decrease public waiting periods.

Mhada operates with a massive collection of documents that are mostly undisputed which results in difficult management of records. As part of its solution the authority started a bidding process for a vendor specialized in AI-guided Document Process Management solutions. The implemented solutions will use automation to classify documents and add tags as well as retrieve records which leads to better administrative productivity.

The digital transformation at Mhada includes implementing AI-driven chatbots to handle citizen support services and document answer requests. The AI-based Document Process Management system accelerates record retrieval times which decrease the need for manual searches. Incorporating. Row Index technology to index scanned lease documents enables users to obtain them instantly with higher levels of transparency.

Mhada's senior official underlined the need for modernization by saying that AI-powered Document Process Management would transform internal operations and service delivery to create efficient governance services.

Implementation of AI through four stages will span 12 months until reaching complete deployment in mid-2026. The project indicates a major development in public service digitization and administration performance advancement.