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Business Excellence Awards 2020

A combination of digital and domain knowledge, human and technology, coming together to create breakthrough results: EXL

A combination of digital and domain knowledge, human and technology, coming together to create breakthrough results: EXL

Operation management is about managing operations effectively and efficiently within an organization. With effective and adequate operations management, there is much more accountability and accuracy for successful delivery of a product or project. While operations management has aided production facilities immensely, there are still some current challenges that are faced that are holding them back. To overcome these challenges, need EXL.

EXL is more than analytics, operations management, and technology. The company is an expert in you, and your industry. This gives company the context to look deeper to identify and capitalize on opportunities to outperform. The team calls it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results.

Digital Intelligence is why companies in the world’s most complex industries—from insurance to healthcare to transportation—bring us their toughest challenges, their seemingly impossible goals.  

Headquartered in New York, EXL has more than 32,600+ professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa. It works as one committed team, with one overarching goal: to give its clients the power to transform—to move from playing catch-up to leading the pack. Because EXL not just helps its clients adapt to change. It emboldens them to lead the change.

Leading the way in analytics

In its data-filled, customer-centric, digital world, effective decision-making is being driven increasingly by analytics. EXL looks deeper into the front, middle, and back offices by merging statistical data mining with a consultative approach, artificial intelligence, machine learning and modeling tools. It helps its clients minimize risk, boost operational efficiency, create regulatory compliance frameworks, simplify supply chains, and identify new channels for growth and profitability.

Accelerating digital transformation

EXL’s approach to digital connects our domain and data experience with innovative technology to create powerful outcomes for our clients. We orchestrate analytics, artificial intelligence, robotics, and machine learning to not just meet goals, but exceed them. By using the needs of our clients as the foundation to build solutions, rather than the other way around, our digital solutions position our clients to improve customer experience, business outcomes and intelligent execution. 

Unlocking the power of data

EXL is passionate about data.  We focus exclusively on Business Intelligence (BI) and Enterprise Data Management (EDM), including both strategic and implementation services. We are experts in cloud, data architecture, data integration, data governance, data quality, and master data management.  Empowered with a proven methodology that embraces Agile and Lean principles, EXL knows how to make projects and programs successful.  We help clients increase operational effectiveness, exceed customer expectations and reduce risk.

Providing guidance to increase revenue and profitability

In an era of fast-paced change and constant disruption, EXL's consulting practice works with clients across industries to increase profitability, accelerate revenue growth, and future-proof business models. Our experts orchestrate EXL's broader teams in analytics, industries, and technology to rethink business models and processes to ensure relevance in the new digital world. With our proprietary EXLeratorTM Framework, we use Digital Intelligence to create clear, implementable, and measurable roadmaps for transformation for ever-evolving business needs. 

Transforming operating models through digital

Solving complex business challenges requires in-depth understanding as well as process expertise, and EXL has long been a leader with our industry-centric approach. With industry hires, award-winning training academies and university partnerships, we address our clients’ global talent needs for business process and analytics experts.

Developing strategic finance functions

Financial executives are now asked to expand their responsibilities beyond traditional finance to influence enterprise-wide strategy and provide insights about performance and risk. EXL partners with finance executives across industries to help them leverage data to produce insights on past, current, and future performance, as well as greater visibility into regulatory compliance and forecasting risk. Leveraging Digital Intelligence to orchestrate advanced analytics, innovative technology including automation and machine learning, and deep domain expertise, we take a targeted, industry-centric approach, whether implementing global delivery models, redesigning processes, creating shared services centers, optimizing ongoing SOX programs, or redesigning cost-allocation models.

Meet the Expert

Rohit Kapoor, Vice Chairman and CEO: Mr. Kapoor co-founded EXL Inc. in April 1999 and has served as Vice Chairman and CEO since April 2012 and as a director since November 2002. Mr. Kapoor served as President and CEO from May 2008 to March 2012, as Chief Financial Officer (“CFO”) from November 2002 until June 2005 and from September 2006 to March 2007, as Chief Operating Officer from June 2007 until April 2008 and as President and CFO of EXL Inc. since August 2000. Prior to founding EXL Inc. Mr. Kapoor served as a business head of Deutsche Bank from July 1999 to July 2000. From 1991 to 2000, Mr. Kapoor served in various capacities at Bank of America in the United States and Asia, including India. Mr. Kapoor is the Chairman of the National Association of Software and Services Companies (“NASSCOM”) BPM Council. Since March 2014, Mr. Kapoor has been a director of the New York Tri-State chapter of Pratham USA, a non-profit organization. Mr. Kapoor joined the Board of Directors of the America India Foundation (AIF), a non-profit organization, in January 2018.

“We design and manage agile, customer-centric operating models rich with insights from advanced analytics that deliver value from transformation, quickly and at scale.”


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