A contact center for innovative enterprises: Talkdesk

A company to promote lasting value in its products or services requires customer satisfaction. Providing good customer service is crucial to retain customers against a competitor who sells the same or similar products.

It is critical to understand that winning customers and building loyalty takes time and that in order to build good customer relationships you need to deliver consistent service to retain your customer's hard-won loyalty. The value of a service offer can have an impact on the organization in many ways. To overcome such problems, Talkdesk has come with an idea of “contact center for innovative enterprises,” and now it has become a leader in the customer communication space and continues to drive innovation every day.

Talkdesk empower companies to continuously improve customer experience. It provides its clients with the tools to communicate with the customers, to track what customers are doing and to provide them a better service. Talkdesk offers everything from analytics to reporting, to APIs, to integrations, around the customer service interaction.

Delivering a Superior Customer Experience

Talkdesk helps the companies to voice connect to their customer with crystal-clear voice quality, unmatched reliability and personalization that reflects companies brand and deliver a superior customer experience to maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Talkdesk Agent helps to consolidate all call functionality into one place to boost productivity.

With its Digital Channels Talkdesk empowers contact centers to quickly identify, route and respond to high-profile customer support issues and simplify communication with a Unified Interface (UI). Talkdesk’s chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support.

The power and intelligence of Talkdesk IQ is now accessible in two powerful apps designed to assist agents and customers in improving customer experience and efficiency through AI-Powered Contact Center Apps, automations, insights and recommendations.

A Contact Center which offers solutions

Talkdesk is a cloud-based call center solution that helps business firms to improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing; callers are routed to the agent who is most qualified to meet the needs based on customizable data.

To improve patient experiences, Talkdesk provides contact center software that helps healthcare organizations to meet these demands while simultaneously reducing operational costs. Talkdesk for e-commerce helps to keep up with consumer demands and offer an accessible, frictionless and convenient customer experience.

It’s Contact Center Solutions for Business Process Outsourcing help clients to deliver world-class customer support with our easy-to-use, quick-to-deploy contact center software. Using advanced voice analytics, Talkdesk for Sales identifies key conversation points such as competitor mentions, common objections and more. Managers can use this data to pinpoint coaching opportunities and identify which pitches are delivering the best results.

As the Highest-Rated Cloud Contact Center

Most Innovative Companies use Talkdesk for the customer service as Talkdesk Ranked #1 in customer experience and client service. As the fastest growing cloud contact center solution, Talkdesk has more than 1400 users and 30,000 customers across 50 countries. Some of its achievements include:

• Talkdesk wins 2019 BIG Innovation Award
• Gillian Heltai of Talkdesk Wins 2018 Aragon Research Women in Technology Award for its Operations
• Talkdesk named to Constellation ShortList for Cloud Customer Service & Contact Center Software
• G2 Crowd Awards Talkdesk’s Contact Center as High Performer
• Talkdesk recognized as a Visionary in 2018 Gartner Magic Quadrant
• It wins ICMI Global Contact Center Award for Best New Technology Solution
• Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market
• Talkdesk wins Silver Stevie Award in 2019 Stevie Awards for Sales & Customer Service

Customer success stories reveal how Talkdesk is helping its clients to meet its required demands of customer experiences. Talkdesk’s clients include IBM, We Go Look, Zenconnect, Dropbox, Tuft & Needle, Scotts, Shift, Xenial, Lennar, Pivotol, 2U and many other renowned business firms.

Tiago Paiva, CEO & Founder

Tiago is CEO and Founder of Talkdesk, an innovative platform for the companies to improve customer service. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico in Portugal.

Over the past seven years of his journey Taigo has scaled Talkdesk from 10 employees to over 300 and has crossed major industry milestones including reaching 100 million calls.

“Our Mission is to Empower companies to continuously improve customer experience.”

“With enterprise-class performance and consumer like experience. Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings!!”