The firm that aligns its IT services to clients’ needs: Skyriver IT

Siyamak Khorrami, the Founder and Rudy Michelon, the CEO received advice they could not trust and poor service levels as power users of IT services. They wanted a better user experience. Skyriver IT leverages technology to provide the clients with a reliable and efficient IT infrastructure that aligns with the clients’ business goals. The team approach things with honesty and integrity. Whether it is setting up business goals, or setting up a server, the team is clear on what the team is trying to accomplish and what the team need to do to accomplish that goal. The team care about the clients, the colleagues and the community. The team takes ownership for client outcomes, both on the technical side and how clients experience the interaction.

The colleagues feel supported by the team and the team strives for a good work-life balance. The team understands it is stressful to be without the clients’ computers working properly. The team provides clear and appropriate communication with clients and colleagues. If someone is not an IT expert, the team uses non-technical terms, analogies, and stories to clarify issues and make IT options accessible. The team work together with clients and colleagues to develop superior outcomes. IT is ever changing, as is the business. The team regularly looks for better ways of doing things. The team looks internally to improve the thoughts, skills and behaviors.

Services the organization provides

Managed IT services: Skyriver IT offers a comprehensive set of managed IT services that provides a higher degree of service, including a 24x7 help desk, remote management, and onsite technical support. The approach to supporting the clients' networks results in increased productivity which ultimately results in increased profitability. This proven process starts with a best practice assessment of the clients’ IT environment. This assessment compares the clients’ current IT infrastructure to industry-standard best practices to ensure a stable and secure environment. The team then provides a combination of the Managed Services to monitor and manage the clients’ network to support employees proactively. This approach ensures that the clients’ team is never left without access to the critical systems they depend on, allowing them to focus on the clients’ core business.

IT Consulting: A successful business system selection and implementation demands many skill sets from project management, business process mapping, change management, and risk management to a complete understanding of modern enterprise technology and the vendor landscape. Skyriver IT works to deliver a cohesive customer experience that manages critical operations and workflows that drive the clients’ business forward. The team leverage information technology to provide cloud solutions for ubiquitous access to business information and ERP systems for automation and best practices. Acumatica delivers intelligent Industry-focused business functionality with the critical capabilities and productivity required for commerce, construction, distribution, field service, and manufacturing.

Manufacturing Management: Get real-time insights and end-to-end control of the clients’ production and the clients’ financials, so the clients can drive efficiency and grow the clients’ business. Acumatica’s Manufacturing Edition is a complete, multi-site cloud manufacturing control and planning system that supports multiple manufacturing methodologies, including make-to-stock, make-to-order, engineer-to-order, project-centric, job shop, batch, and repetitive manufacturing. Acumatica Manufacturing Edition delivers unparalleled depth with an extensive suite of connected manufacturing business applications for production, estimating, engineering, material planning, scheduling, and product configuration for both discrete and batch process production. Utilize modern business technologies such as cloud computing, big data and analytics, additive manufacturing, robotics, augmented and virtual reality, and the Industrial Internet of Things for streamlined processes and meaningful insights into manufacturing operations now and in the future. Improved manufacturing processes reduce scrap, limit costly-change-overs, and improve labor efficiency, providing a distinct competitive advantage with lower pricing, higher profits, on-time shipments, and better product quality -- resulting in more satisfied repeat customers.

Retail Commerce Management: Deliver a consistent customer experience across all the clients’ sales channels with full integration between the clients’ online, mobile, kiosk, and in-store service. With an Acumatica Retail-Commerce software solution, the clients can manage omni-channel orders, inventory, picking-packing-shipping, returns, customer support, and accounting all from one dashboard. Seamlessly connect in-store POS and web stores to the back office and manage the clients’ whole business in one solution. Connect with Acumatica Inventory Management to optimize the clients’ stock levels through automated replenishment. Reduce shipping and packing errors by automatically printing barcode labels and pick tickets.

Boost customer satisfaction by automating shipping and receiving workflows. Manage returns for credit with automated reporting and quality control through any channel. Integrate Acumatica to popular eCommerce platforms such as BigCommerce, Magento, and Shopify, or connect Acumatica to marketplaces using the integration technology. Acumatica’s Retail-Commerce Edition comes with native connectors for BigCommerce and Shopify storefronts. Additionally, the clients can integrate Shopify and IIG POS with Acumatica’s flexible back-office system that grows with the clients’ company. Integrate the clients’ eCommerce website or retail outlet with backend software from Acumatica. Increase efficiency by using advanced methods of picking items for shipping, such as wave picking and batch picking workflows.

Meet the leader behind the success of Skyriver IT

Siyamak Khorrami, Chairman & Founder

Since founding Skyriver IT in 2011, Siyamak has pursued his vision of delivering Frustration-Free IT Services.

“Skyriver IT offers a full suite of services which save you time, ensure your team’s productivity, and deliver long term value for your organization”