BigPanda – AIOps-driven event correlation platform helping customers to deliver extraordinary digital experiences

Enterprises have been trying to automate IT Operations for years. But that automation has been based on rules and dependency models programmed by hand, leading to high costs, slow time to value, and inability to keep up with rapid change. The idea, then and now, is simple. Use Machine Learning to scale up the ability of human beings to manage the tsunami of IT alerts and data coming out of the data center, help IT deliver a superior level of digital service and application performance, and in the process, dramatically accelerate innovation. Advances in machine learning and AI are helping make autonomous cars a reality. IT automation is on a similar trajectory and using those technologies to make Autonomous Operations (AO) a reality. AO delivers autonomous response and action to y incidents throughout their lifecycle. It moves enterprise IT Ops from legacy rules-based solutions of the past to a fully autonomous future. In the process, it lowers costs and helps y organization confidently transform itself digitally.

BigPanda is one such Autonomous Operations platform that helps IT Ops, NOC, and DevOps teams detect, investigate, and resolve IT incidents faster and more efficiently than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are poorly suited for the scale, complexity, and velocity of modern IT environments.

Next-generation platform

Open Box Machine Learning: Incident management inside large enterprises continues to be very manual, highly inefficient, and mostly ineffective, not to mention costly and risky. A limited amount of automation has crept in, but it's primarily rules-based and, therefore, ineffective. Machine Learning can help, but the current "black box" approaches are opaque and can't be reliably trusted. Open Box Machine Learning is BigPanda's unique and pragmatic approach to algorithmic machine learning guided by the principles of full transparency, testability, and control. It uses a variety of Machine Learning algorithms, such as Unsupervised Learning, Supervised Learning, Cluster Analysis, and Pattern Matching, so you're assured of the most significant incident management logic in every situation.

LØ Autonomous Layer: BigPanda's LØ autonomous layer powers autonomous first response to IT incidents across the incident management process, so your IT Ops, NOC, and DevOps team can scalably cost-effectively support your digital transformation initiatives. It automates all aspects of incident detection, including normalization, de-duplication, enrichment, suppression, cross-correlation, and suspected root cause changes, so your ops team has easy access to relevant, context-rich incidents. It also provides configurable levels of autonomy across your incident management process, from manual to partial to full autonomy, so you can adopt it at a pace that works best for your team and your organization.

Open Integration Hub: BigPanda's Open Integration Hub offers the broadest set of ready-to-use connectors so you can bring all your monitoring, change, and topology data into one place for unified intelligence that is more valuable than the sum of its parts. The Open Integration Hub provides easy-to-use, self-service REST APIs so you can build connectors for your homegrown, custom, and other tools in as little as a day. The Open Integration Hub makes it easy to enrich your monitoring alerts with in-depth contextual information extracted from your change and topology feeds. This surfaces probable root cause, including root cause changes, and helps your teams detect and resolve incidents faster than ever.

Enterprise Cloud Platform: Built from the ground-up as a native SaaS platform, BigPanda delivers peace of mind with enterprise-class availability, resilience, and performance. New features and upgrades are rolled out seamlessly so your team can use them right away, without downtime or other disruptions. BigPanda elastically scales with your environment, so you never have to worry about adding new servers, hardware migrations, or other disruptions. It encrypts your data-at-rest and in-flight and is SOC 2 Type II certified, so you can confidently adopt it in your enterprise.

Assaf Resnick, Chief Executive Officer

"Our mission is to automate and scale the ability of IT Operations to meet the demands of digital transformation."