CIO Bulletin

Cloudbeds is the hospitality industry’s fastest-growing technology partner

Cloudbeds simplify the complicated world of OTAs, payments, reservations, and reporting so their clients can spend time on their most important job, taking care of their guests. Through their software suite, they enable properties to compete alongside the biggest brands in hospitality, no matter their size.

The company is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. Amazing hospitality isn’t just reserved for five star hotels.

From data architects to UX designers, integrations managers to compliance experts, hotel owners to hostel managers, former travel agents to former OTA executives, the Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges and drive the industry forward.

Cloudbeds are passionate about travel and hospitality and pride themselves on exceptional support and advocacy for the industry. Cloudbeds is available to their customers 24/7/365 and provide continued training and resources to educate the next generation of hoteliers and hosts.

From the beginning, they have believed that people are their best asset, so they’ve founded the company as #RemoteFirst, #RemoteAlways so that they could build a global company that hires the best talent regardless of location.

Cloudbeds has since grown to 700+ employees distributed across 40+ countries speaking 30+ languages. They foster an inclusive environment that celebrates bold thinking and diverse perspectives, and offer numerous benefits to promote well-being and professional development.

The idea of establishing Cloudbeds

Back in 2012, Cloudbeds began as a "back of the napkin" idea while co-founders Richard Castle and Adam Harris were traveling in Brazil and discovered just how difficult it was to book local accommodation — call for availability? wire money to the property for a reservation? The modern guest experience that they’ve come to expect simply wasn't available to these independent property owners.

Frustrated by this disconnect, they dreamed of a better way — a platform that would allow any property, no matter their size, type, or location, to run their lodging business successfully.

Since then, Cloudbeds has grown a lot. They've been through four financing rounds, acquired multiple companies, and driven billions in revenue for tens of thousands of properties. Today, they are in more than 157 countries and counting.

Streamline operations with Cloudbeds

Intuitive PMS: The Cloudbeds PMS optimizes everyday procedures with tools that streamline and automate manual tasks, including a drag-and-drop reservations calendar, dynamic dashboard, and one-click operations.

Simplified payments: Cloudbeds Payments is built to integrate seamlessly with the full Cloudbeds platform so all payment information resides within one system – streamlining operations, reducing mistakes while helping keep revenue up and costs down.

One-click reporting: With real-time reporting and analytics built directly into Cloudbeds, you can utilize the power of your data to improve workflows and make data-based decisions to maximize occupancy and revenue.

Conquer revenue management

Market rate monitoring: Cloudbeds Pricing Engine (PIE) tracks the price and occupancy changes of your handpicked set of competitors, ensuring your property is always well-positioned in the market.

Competitor tracking: You can’t watch every distribution channel or competitor all day long, but PIE can. Cloudbeds revenue management tool makes it easy to gather market data so you can maximize revenue.

All-in-one insights dashboard: Make better informed pricing decisions using the PIE overview page to review your property's performance, including pace, pickup, and occupancy year-over-year.

Take control of your reservations with Drag and Drop Calendar

Reduce errors and save time by automatically updating your room inventory across all distribution channels with a click. Cloudbeds PMS helps you deliver an exceptional guest experience while avoiding costly errors by automating repetitive, manual tasks.

One click Guest Check-in/Check out
One click Reservation Overview
One click Rate Changes
Always in sync with all your channels

One single platform now with an integrated terminal to meet all your property's needs

Transparent Fees: Easy to read statements and one flat rate without hidden fees built for hoteliers and hosts just like you.

Streamlined Operations: Forget about manual credit card entry with centralized payments and transactions.

Modern Terminals: Cloudbeds Payments uses state of the art terminals that allow you to easily process card-present payments.

In-House Support: Work with one in-house support team that partner with you to manage disputes or solve any problem, big or small.

World-Class Support that’s on your side

Get peace of mind with a partner you can trust. Cloudbeds is more than a software company – they’re your trusted partner, and here to help you succeed. The company’s team of experts focuses on helping you with everything from terminal setup to dispute management and reporting.

Made for innovative properties tackling hospitality's biggest challenges

Create the modern experience guests expect: From contactless check-in to mobile messaging, take control of your customer journey with Cloudbeds.

Access your operations from anywhere in the world: Get a full overview of your guest demographics and business reports, accessible in the cloud.

Built-in technology to support hotel groups: Easily toggle between properties to keep track of reports, revenue, and occupancy for multiple locations.

Adam Harris, CEO & Co-Founder

“Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools.”