COREONYX: Pioneering Enhanced Citizen Services Nationwide

Government agencies face mounting pressure to elevate their IT systems and provide user experiences comparable to those expected in the commercial sector, where billion dollar companies in ecommerce have set the bar for instant satisfaction and seamless transactions. The abundance of outdated data, obsolete processes, and siloed IT systems has made it challenging for government agencies to offer robust digital experiences demanded by both the public and executive branch.

As the driving force behind several major IT modernization and digital transformation initiatives in government today, COREONYX confronts these legacy issues and showcases its technical expertise by assisting multiple agencies in delivering groundbreaking digital services previously unseen in the government sector.

COREONYX merges its extensive knowledge of the Federal Government with its award-winning proficiency in IT strategy, design, and engineering to ensure the highest quality user experiences for government agencies and the citizens they serve.

COREONYX IN ACTION - SOCIAL SECURITY ADMINISTRATION

Revolutionizing one of the nation’s most crucial public-facing systems with top-tier human-centered design and digital transformation.

The demand for U.S. citizens to access government services online surged significantly in 2020 and 2021, partly due to the COVID-19 pandemic. Consequently, the President of the United States signed Executive Order (EO) 12862 on December 13, 2021, titled “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.” The EO aims to ensure that the Federal Government prioritizes people by placing them at the heart of its operations.

The COREONYX team, comprised of skilled men and women, delivered outstanding performance, timely execution, and budget adherence, bringing the President’s vision to life with the seamless launch of the reengineered Social Security Administration (SSA) website, SSA.gov.

Reimagining SSA’s system was a high-stakes endeavor, involving over 78,000 portals interfacing with multiple information systems while providing access to a wide range of benefits and services required by Americans online. The system had to function flawlessly from the outset and maintain 100% availability. To accomplish this, the exceptional team of COREONYX designers, engineers, developers, content strategists, and analysts collaborated with federal and industry subject matter experts to create a reimagined, best-in-class digital platform. This platform was meticulously designed from the ground up to support and empower Americans in obtaining SSA benefits. Learn more on our website:

https://coreonyx.com/case-studies/

We spoke with several COREONYX team members to gather more details about the company.

Q. What was the motivation behind the company’s inception? Can you provide an overview of the company’s journey thus far?

As a veteran-owned enterprise, we are driven by our dedication to serving our country. This patriotic spirit led to the creation of COREONYX, which symbolizes our commitment to providing top-notch IT services and solutions that support the missions of our agency clients.

Our unwavering determination, akin to the hardness of the onyx gemstone, is demonstrated daily as we deliver best-in-class IT solutions to our government clients. These solutions not only enhance their technical abilities, but also ensure widespread adoption within the government agencies we serve and improve public service delivery.

Industry recognition for our ability to deliver successful outcomes for government leaders is evident in our achievements. We have received the prestigious Inc. 5000 award twice, with the most recent honor bestowed in February 2023. Furthermore, our employee retention rate is on par with,if not higher than, the industry average for voluntary termination, indicating that we are making the right moves.

Q. What are some of the most considerable obstacles you’ve encountered, and what insights have you gained throughout the process?

A prominent challenge we’ve faced is the integration of commercially available technologies into government systems. Unlike commercial entities, the government experiences numerous constraints when attempting to adopt new technology. Obstacles such as cross-agency cooperation, security classifications, and policy compliance contribute to the complexity of incorporating new technologies within the government sector.

We have successfully navigated these challenges, pushing boundaries by utilizing cutting-edge technologies such as cloud computing, robotic process automation, advanced analytics, artificial intelligence, and more to develop modern IT capabilities for agencies that meet or surpass user expectations.

Q. What is your long-term strategy concerning using emerging technology for your business?

We rely on our established methodologies and technical expertise to consistently develop our internal capabilities. Additionally, we maintain a laboratory environment that enables us to continually evaluate emerging technologies as they progress.

Our lab not only allows us to assess new technologies, but also offers us the flexibility to adopt novel methodologies and thoroughly validate them in-house before implementing them at client locations. This strategy ensures our clients benefit from the most recent technological advancements and approaches while reducing their risk.

COREONYX embarked on its digital transformation journey over twenty years ago, focusing on large-scale consolidation and website modernization using state-of-the-art content management systems for some of the government’s biggest websites, such as the U.S. Department of Interior, U.S.

Social Security Administration (SSA), and U.S. National Institutes of Health, among others.

We utilize our time-tested digital transformation approaches and our innovative “think outside of the box” perspective to support government clients in updating their IT infrastructure, incorporating cutting-edge developments in cloud technology, mobile apps, and advanced analytics.

COREONYX offers strategic insights and practical guidance to clients exploring new technological initiatives for digital transformation. Our customized, end-to-end solutions produce reliable and quantifiable outcomes, such as increased efficiency, cost reduction, and groundbreaking impact.

For every project, we supply dedicated development teams with extensive domain knowledge, regular staff retraining to maintain technical expertise, and a workforce where 99% possess industry-accredited certifications in their respective fields.

Q. Can you share your accomplishments in human-centered design?

We revolutionized the SSA.gov website and service delivery by employing human-centered design. We restructured the customer experience and web architecture from the ground up, launching a top-tier digital product that enables the American public to swiftly and effortlessly find information on eligible benefits. Learn more about our work with SSA: www.coreonyx.com/case-studies

“We offer exceptional, award winning strategy, design, and engineering to create innovative platforms and experiences that are the digital transformation catalyst for our clients, setting new industry standards.”