Coveo: Make Every Experience More Relevant

The internet is a crowded marketplace today where building the best experiences brings business to enterprises. For this, you must achieve relevance. This can be achieved only through seamless search and hyper-personalization. This is what Quebec City-based Coveo is known for. Coveo helps enterprises crunch data, bring personalized experiences for their clients’ customers, and index the content to engage the users and deliver great experiences.

Coveo which was founded in 2005, spun-off from Copernic Technologies Inc. The latter was established by Laurent Simoneau, Richard Tessier, and Marc Sanfaçon. The company began as a small startup based out of Quebec City, Canada. Today, it has over 500 highly-skilled professional on its team who are good at what they do.

The Quebec City Company has been committed to helping businesses unlock the power of content and data to maximize since its inception.Coveo was well ahead of its time and began its work to evolve search technology. The company enhanced it with their proprietary AI and machine learning capabilities by focusing largely on business relevance. “We believe that relevance is your business currency, that only relevant encounters add value. Our customers expect relevance from us in turn, driving innovation that differentiates them, with uncompromising values. Our leadership and growth strategy is that simple,” says Louis Tetu, Chairman and CEO of Coveo.

A Great Technology Partner

To thrive in this digital experience age, Coveo is delivering unique experiences by personalizing them for customers, dealers, employees, and partners. The company combines unified search, analytics and machine learning to deliver the relevant information and recommendations across every business interaction to make websites, e-commerce, contact centers and intranets effortless and efficient.

Coveo delivers its solutions through its Coveo relevance Platform with accredited partners and alliances formed with Salesforce, ServiceNow, Sitecore and more. The company is a Salesforce Gold ISV Partner and a Sitecore Platinum Technology Partner. It partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

The company is truly helping enterprises evolve so that they can get the hang of more digital channels and routes to enter the market. In this age of relevance, Coveo is helping businesses achieve relevance with what it calls Relevance Transformation. Its work in the space has been recognized by Gartner and Forrester alike. Most recently, Coveo was recognized as the industry-leader in search and intelligence SaaS solutions as it won the 2020 TSIA STAR Award for Innovation in Support Employee Experience and Loyalty.

Recognizing Thought Leadership

To bring forth reforms and innovation to the forefront in this world, it is important to encourage those have led from the front with their thought leadership to ensure success of the customers. Coveo knows the importance of this and announced the Coveo MVP (Most Valuable Professional) Program to recognize individuals who step up to provide their expertise in all products of lifecycle while deploying Coveo.

The Quebec City-based company intends to have inductees in this program that will have expertise over many areas includingunified indexing and enterprise search; contextual relevance, cloud and content analytics, behavioral analytics, machine learning-powered relevance, intelligent recommendations, unified interaction journeys, NCU, AI semantics, and intent detection.

Professionals will be evaluated on six criteria to be selected into the Coveo MVP program:

• Platform Mastery
• Deployment Expertise
• Content Creation
• Thought Leadership
• Product Input
• Creative Positioning

The formal nomination process for 2021 is going to open in November 2020. But the company has already announced sixteen honorary MVPs who have helped bring value to its customers.

Meet the Leader

Louis Têtu, Chairman and CEO

An Engineering graduate from Laval University of Canada, he was honored by Laval for his outstanding social contributions and business achievements. He was the recipient of the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category. Prior to his stint at Coveo, he was the co-founder of Taleo Corporation which was acquired by Oracle for $1.9 billion in 2012. Before Taleo, Louis was the President of Baan SCS, the supply chain management company with over 5,000 employees.

Currently, he is also the Chairman of the Board of PetalMD, a developer of social platforms for medical sector. He also serves on the board of Couche-Tard Alimentation and the Quebec City international airport authority. He is an active investor and involved in a variety of infrastructure projects within emerging countries.

“Make every experience relevant. From simple search to complex journeys, provide AI-powered experiences that set you apart in a crowded marketplace.”

“Scale your service without adding agents. Help your customers help themselves and your agents resolve cases faster by leading them to the best answer sooner.”

“Deliver a unique journey for every visitor. Build an engaging brand experience by letting AI tailor content at every website interaction.”