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Business Excellence Awards 2020

Creating Powerful Customer Connections Since 2001: Five9

Creating Powerful Customer Connections Since 2001: Five9

Customer satisfaction is the most significant achievement when businesses successfully serve customers. But eventually, when a business grows, there are issues which arise like matching the customer’s demands or providing services with higher efficiency. And this is precisely the point where businesses with traditional customer engagement strategies fall behind.

This is the point where Five9 becomes the need of the hour. Five9 is the leading provider of cloud contact center software. The company is driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

It helps contact centers of every size create powerful customer connections. Engage with Five9 and here’s what you can expect:

A Complete Set of Integrated Capabilities: Five9 software creates more successful customer interactions while increasing contact center productivity, without the capital expense and maintenance costs of premise-based systems.

Leverage Extensive Cloud Expertise: With the experience of thousands of customer implementations, it is laser-focused on building, implementing, and supporting an easy-to-use, complete cloud contact center solution.

Benefit from a Secure, Reliable, and Scalable Contact Center: Its software is built on a flexible architecture that adapts to your changing needs. Companies can turn agent seats on and off as needed, avoid the hassle of maintaining infrastructure, and focus on converting interactions into brand loyalty.

Gain a Trusted Partner: Five9 takes the time to understand its customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

Building Your Contact Center

With thousands of successful customer implementations, Five9 knows what it takes to build an excellent contact center. The Five9 approach to implementation is to first define a solution based on your business goals and success criteria, to configure that solution, to train your staff, to validate that the solution meets your business requirements, and to then deploy the solution throughout your organization. After deployment, it continuously fine-tunes the solution to deliver optimal results.

Each project has a designated Implementation Manager from our Professional Services team to help you get up and running. This means that within 24 hours of your first “Getting Started” email, you will have a Five9 team member helping you every step of the way. During implementation, Five9 University trains your staff, supervisors, and administrators on the use of the Five9 system. After initial implementation, its Professional Services team is available to ensure the continued success of your contact center.

Build a Strong Foundation with Five9

The Five9 Professional Services team exists to assist its customers with the growth and adaptation of your contact center after initial implementation. The Professional Services team is available on an hourly basis for projects like integrating additional business applications, adding contact center locations or resources, tuning and optimizing your contact center operations, and configuring reporting for your specific business metrics and operational needs.

Its Professional Services team is intended to be an extension of your own business, an asset for you to utilize as needed to help you achieve success in an evolving environment. All of its team members are Five9 Certified and bring a wealth of knowledge as well as years of industry experience.

Improve Performance with Five9

Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Five9 cloud for your contact center. Developing contact centers the old way, with on-premise hardware and software, was complex, expensive, and time-consuming. Moving your contact center to the cloud changes everything — say goodbye to large upfront investments, long deployments, expensive maintenance, difficult upgrades, and managing multiple vendors. With Five9, you get all the rich functionality of a legacy on-premise system but with even more benefits: control, time savings, scalability, business agility, flexibility, reliability, and our years of cloud contact center experience.

Make your contact center move as fast as your business. Switch to the Five9 cloud and get up and running in a matter of days. And don’t worry about getting trapped in any long-term contracts — with Five9, you can pay as you go on a monthly basis.

Why Five9

A Five9 Contact Center eliminates the hassle and expense of traditional on-premise contact centers. Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection.

Communicate with your customers through the channel they prefer. Whether it’s phone, web, chatemail, video, or social media, Five9 has you covered. Five9 omnichannel applications deliver better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop.

Five9 Omnichannel Routing ensures that every interaction is delivered to the right resource at the right time, every time.

Five9 provides everything you need to run an effective inboundoutbound, or blended contact center, including management applications such as real-time and historical reportingrecordingCRM integrations, and more.

Meet the man behind the success of Five9

Rowan Trollope is CEO of Five9, a leading provider of cloud contact center software for the enterprise. Rowan is passionate about how digital transformation revolutionizes the way we communicate, in particular how organizations bring personalized experiences to their customers. He joined Five9 as CEO in May 2018.

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

“We are here to help you transform your contact center and make geniuses of your agents so they can deliver experiences customers love.”


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