Digitate – A Leading Software Provider Bringing Agility, Assurance, and Resiliency to IT and Business Operations

Artificial Intelligence and Machine Learning are game-changing technologies that are transforming the world around us. With businesses leveraging them to improve performance and productivity, there is an urgent need to address the skill shortage that continues to be the biggest challenge constraining AI adoption. Artificial Intelligence and its subset Machine Learning (ML) are the fuel that drives digitalization around us today. These emerging technologies lie at the heart of Industry 4.0, commingling machines and humans, and augmenting the capabilities of each to drive transformation across economies and our lives. AI & ML are technologies that make machines ‘think’. While AI mimics human intelligence through algorithms deployed in a dynamic computing system, ML uses data and algorithms to keep learning from each interaction, gradually increasing accuracy. It is rapidly transforming our lives, from phones to television – its real impact can be seen in the changing tech-driven business landscape.

Digitate is one such firm that leverages machine learning and AI manage IT and business operations intelligently. Its award-winning product, ignio™, is a cognitive automation solution that helps IT rapidly identify and remediate outages in minutes. ignio's unique pre-built knowledge allows customers to realize the value of AI in significantly less time than other solutions. It binds together disparate but interconnected business applications, processes, and the underlying infrastructure to drive smart decisions and perform actions autonomously.

Revolutionary Products Designed to Transform Businesses

ignio, an award-winning AIOps software, reimagines enterprise IT, and business landscape with its unique and innovative closed-loop approach that combines context, insights, and intelligent automation to autonomously resolve and prevent issues. ignio’s customers span across industry verticals and include large, global enterprises that are leaders and innovators in their respective industries. Various ignio products offered;

ignio AIOps: ignio improves business agility by creating a unified view of your IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that are continuously learnt using this blueprint. ignio improves the transparency of your complex Enterprise IT landscape. It enables silent operations by suppressing false positives and redundant alerts using advanced AI-based reasoning techniques, allowing your operations team to focus on real incidents which matter most to your business. It autonomously manages all aspects of alert lifecycle, thus reducing efforts and improving productivity.

ignio AI.Workload Management: Timely and predictive processing of batch jobs is vital to ensure stable business operations and a high-quality customer experience. ignio™ AI. Workload Management brings a paradigm shift in today's batch operations. ignio AI. Workload Management combines machine learning, AI, and automation to deliver agile and autonomous batch operations. It diagnoses a failure or delay of a batch job by checking the health of the job and the underlying infrastructure and thereafter, takes corrective actions.

ignio AI.ERPOps: ignio improves business outcomes and reduces MTTR by automating triaging and resolution. It provides root cause analysis in a handy report with recommendations for SAP Technical and Functional incidents. It also offers a zero touch end-to-end resolution of typical issues such as IDoc error codes and incidents across SD, MM, and FI modules. ignio performs proactive operations by identifying future issues and constraints through SAP ERP deployment wide Health Checks and provides reports before start of business. It detects anomalies based on normal behavioral patterns and predicts issues before they occur, thus improves resiliency and enhances customer experience.

ignio Cognitive Procurement: ignio learns context by analyzing historical transactions to understand the enterprise’s spend behavior at a granular level. It characterizes unmanaged spend behavior and establishes transaction fingerprints in order to mine patterns or specific conditions that drive anomalies leading to fallouts needing human intervention. It monitors live purchase transactions and flags probable exceptions downstream in the Procure-to-pay process. It predicts the right insights as alerts for an organization. Not only does it signal the organization with the right insights, but it also provides them at the right time giving sufficient headroom to take corrective action. ignio helps an organization with continuous monitoring of transactions and analyzes spend behavior to provide corrective actions. It helps the organization to enable and trigger a corrective action when any anomaly or odd behavior is identified so that a human can intervene and scrutinize the transaction at a granular level.

The Visionary Leader Upfront

Akhilesh Tripathi is the Chief Executive Officer of Digitate. He leads the company's vision to maintain Digitate's leadership in the Autonomous Enterprise space. Since the venture's inception, he has been a driving force and is critical for global revenue generation and service delivery. Previously, as the Head of TCS Canada, Mr. Tripathi drove the Canadian entity to be among the top 10 IT services company in its market. His 23-year career with TCS also included him being the Head of Enterprise Solutions and Technology Practices for TCS North America, leading strategic alliances with software vendors, and participating on the advisory councils of several strategic vendor partners.

“Our award-winning AIOps software ignio reimagines enterprise IT, and business landscape with its unique and innovative closed-loop approach that combines context, insights, and intelligent automation to autonomously resolve and prevent issues.”