CIO Bulletin

Edify – Global Communications Platform Strengthening Connections with Customers and Across Teams

In the age of digital, global businesses, it is essential for organizations of all sizes to effectively communicate not only within their organization, but also with shareholders, vendors, clients, and customers. Effective communication is at the forefront of significant business processes and must be efficient so that personnel can successfully share and communicate information that helps to run a successful enterprise, and to drive the most critical business processes. Effective communication is critical for a business to operate at their peak level, and to ensure that everyone is on the same page. Ultimately, effective business communication allows all parties within a business to operate efficiently, with regard to intra-enterprise communications and communications that include external parties like shareholders, vendors, clients, and customers.

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites contact center (CC), unified communications (UC), and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100 percent SLA uptime guarantee.

Next-Generation Business Communication Services Delivered

Cloud-native Platform: Install and scale effortlessly, enjoy hassle-free upgrades, and remove maintenance headaches. Cloud-based is not cloud-native. Edify Huddle was created and born in the cloud, and is the only communications provider with a fully cloud-native architecture. Cloud-native matters because, unlike vendors who use dedicated servers for each customer, Edify has no single points of failure. As the only 100% distributed solution in the market today, with Edify you benefit from all of its data centers across the globe. This means you’ll never worry about reliability or call quality again.

Edify Huddle: Edify Huddle was built from scratch to unify contact center, unified communications, and real-time communications API capabilities within a single software solution. That means no messy integrations, add-ons, or disparate pieces that make your system complex. With Edify, agents have everything they need in a single pane of glass. Now they can focus on the most important thing of all--your customers.

Edify Machine Learning: Machine learning sometimes is the best customer experience doesn’t involve another person at all. That’s where Machine Learning (ML) comes in, powering self-service with choices such as chatbots and Interactive Virtual Assistants (IVAs) that get smarter over time. Embedded sentiment analysis flags customer conversations that need improvement, helping to identify coaching and training opportunities. With Edify, ML is intuitive, easy, and included at no additional cost.

Edify Mobile App: “Out of the office” has lost its meaning as work-from-anywhere is the new standard - not only for corporate employees and contact center agents, but for the growing population of field and gig workers. Edify keeps employees connected to one another and to customers whether they’re in a physical office, working remotely, or on the go. The Edify Huddle mobile app - compatible with iOS and Android - delivers the continuity users and customers crave from the same number with the same rich set of functionality. By architecting 100 percent of Edify’s technology stack to run on multiple clouds simultaneously, the company has eliminated the need to rely on any single cloud provider or instance.

The Formidable Leader

Cameron Weeks, Co-Founder, serves as the Chief Executive Officer of Edify. He is the driving force behind Edify Labs. He guides the team to think and act differently when it comes to changing the way companies connect with their customers and employees interact with each other. Under his leadership, Edify is developing new business in existing and emerging markets, and pushing the boundaries of the business communications sector with its new cloud-native, unified, omnichannel platform.