Eloquor helps large organizations communicate better with employees

Eloquor helps client communication teams develop more strategic processes and planning approaches, and also help organizations communicate large-scale change, particularly technology change. The Eloquor team has deep experience with HR communication, in areas such as benefits, compensation, performance management and life events.

Digital Workplace/Intranets

Eloquor makes your intranet or digital workplace better. They aren’t developers; instead, they focus on the people and process side of great intranets. They help you better leverage your technology investment to drive engagement, collaboration and innovation. They even help you think differently about what your technology should deliver.

How does the company do this? They focus on your users. What do they need? How do they work? What makes them successful?

Eloquor serves as a bridge between your IT shop and the rest of your business, helping the IT team learn to let the business lead. They help you effectively connect your digital workplace strategy to business strategy. They help the business understand how to use great technology tools to their advantage.

If you feel like your organization isn’t getting the most from your technology investment, perhaps Eloquor can help. 

Eloquors’s highly collaborative and interactive approach focuses on few areas:

1. Strategy Development: They audit and assess your existing environment, conduct user research (e.g., interviews, focus groups, etc.) and facilitate development of an intranet/digital workplace strategy that directly supports your business strategy
2. Governance Model and Tools: Eloquor helps you establish necessary processes and structure to manage your digital workplace, including policy, related strategies, standards, guidelines, roles, measurement, etc.
3. User-Centered Interface: They conduct usability research (e.g., card sorting, tree testing, wireframe testing), model your new interface and develop look and feel design
4. Content Development and Migration: Eloquor helps you establish content standards and guidelines, develop taxonomy and manage migration efforts; they also provide writing/editing/tagging/loading services for large-scale migration efforts

Strategic Internal Communication

At their heart, Eloquor is an employee communication firm. While they specialize in several sub areas, they also support strategic internal communication efforts. Whether it’s research, planning, team structure/methodology and development, team facilitation, or good old fashioned implementation, they can help you realize greater return on your communication investment.

Our work in this area generally falls into one of these categories:

• Research:Surveys, interviews, polls and focus groups, benchmarking and communication audits
• Planning: Facilitated strategic planning using our tested toolkit
• Team structure/methodology and development:Helping teams to rethink their service delivery model and the tools they use, and team retreats
• Implementation of communication campaigns:Content, publishing, coordination

 Training and Facilitation

About Training

Often, employees, managers and supervisors require training in new skills, new tools, or new processes to achieve success. Training assignments typically include development of customized curriculum (including exercises and scenarios), facilitator resources and participant materials. Eloquor can even conduct train-the-trainer sessions. They can assist in developing and facilitating certain types of training, including:

• Communication Training for Managers and Supervisors (includes a customized toolkit)
• Writing for the Web
• Management Skills for Intranet Site Managers
• Internal Consulting Skills & Methodologies (includes a toolkit)

About Facilitation

Creating and leading interactive and experiential sessions is a particularly strong expertise for the Eloquor team. Just ask anyone who has taken one of Stacy Wilson’s conference workshops. Not only will attendees leave with real results in hand, they’ll get to know other participants and learn more about their own skills along the way. Included among the types of facilitating they do are:

• Leadership retreats
• Strategic planning
• Visioning
• Culture assessment (see our culture page for more information)

Change Communication

Change drives quirky behaviors in employees, but not necessarily the ones you want. Has your organization recently experienced:

• Major systems or ERP change
• An acquisition or merger
• A change in leadership
• A divestiture
• Change in strategy

Then you already know how detrimental change can be to business productivity. But, change also represents an opportunity to educate internal stakeholders, generate dialogue, spark action and drive appropriate behaviors.

Eloquor Consulting helps organizations find and sustain success during and after change in four important ways:

1. Developing Change Communication Strategy and Plans: Process facilitation, provision of planning tools and resources, integration of second level strategies, engagement of leadership team.
2. Developing Change Communication Tools: Interactive tools and resources, easily posted on an intranet or digital workplace that guide the change communication process and support leaders, allowing greater focus on message development and consistent message delivery.
3. Implementation of Change Communication: Message development, material/tactic development and coordination of message distribution.
4. Process Mapping: Process analysis, process modeling, process change ROI.

 HR Communication

Communicating the total value of the employee’s relationship with the employer is key to recruiting and retaining your “A” players. Yet, HR programs like benefits, compensation, onboarding and recognition are complex and often challenging to communicate clearly. The Eloquor team has many years of experience communicating with and educating key stakeholders about the value of HR programs.

The HR experience has moved online over the past 20 years. Eloquor has worked in online communication approaches since the mid 90’s. Still, we do print when it is called for, and recommend and implement face-to-face communication programs whenever appropriate.

Eloquor can help you with research, planning and implementation of your HR communication effort.

Organizational Culture

Eloquor Consulting helps organizational leaders assess their current culture, identify their desired culture and chart a roadmap for change. The facilitated process helps organizations connect their culture to internal stakeholder behavior and thus to organizational performance. For 15 years, Eloquor has used the Organizational Culture Assessment Instrument and the Competing Values Framework described by the authors in Diagnosing and Changing Organizational Culture. Clients find the data-oriented approach useful in trying to nudge and shift organizational culture.

Eloquor’s Approach

The Eloquor team has many decades of combined experience in internal communication and technology.

They staff dynamically, putting together skilled project teams as required by our clients with professionals from a wide variety of disciplines such as Human Resources, design, technical development, writing/editing, labor relations, etc. Working with Eloquor Consulting is like working with a virtual agency. You get the benefits of and senior level expertise you’d expect from a big firm, without the high billing rates, slow implementation or cookie-cutter approach. Eloquor’s commitment is to deliver quality results that meet your needs and your budget. Staffing with the right people at the right time is part of achieving that commitment.

Because of their deep affiliation with several professional associations, they are globally connected to other experts and up to date on the very latest best practices.

Eloquor’s philosophy is visible in their day-to-day service delivery and part of why they are often asked back for new assignments:

• Teach as we go so the client takes away more value
• Work collaboratively and in a highly participatory fashion so others feel engaged and responsible
• Give intellectual capital during an assignment
• Customize to the needs of the client and the situation
• Leverage best practices from our experience and broader professional community involvement
• Learn every day

Stacy Wilson, President

Stacy cut her teeth in not-for-profit healthcare and child welfare. Then, she led internal and executive communication for Sprint Corporation. Later, she led the Denver communication practices for two international human capital consulting firms. Now with three decades of experience, Stacy has worked with many different industries: mining; telecommunications; manufacturing; financial services; healthcare; energy; petroleum & gas, technology and software; legal services; consumer products; and food service.

With a passion for making employee life better, she sees broken business processes and poor technology implementations as opportunities. She bridges the gap between technology and business, always looking for ways to gain more leverage from client investments.

Her highly collaborative and interactive style enables clients to learn along the way and own their decisions. She brings the same style to her frequent conference teaching assignments on communication and technology topics. She is a skilled group facilitator and winner of numerous communication awards.

“Eloquor’s specialties are Intranet/Portal Governance, Usability and Content, Communication Strategy and Planning, Change Communication, HR Communication, and Digital Workplace Strategy.”