EXL: Digital Intelligence, Analytics & Operations Management

Markets are rife with disruptors. Every few months we come across businesses that change how people think with their breakthrough innovations. But these disruptors often need deep industry knowledge, digital technology along with human expertise and artificial intelligence. EXL, a New York-based data intelligence company combines all of these and enables businesses to grow faster than ever before.

But EXL is not just about analytics, and operations management. The company delves into its client’s industry to gain a deeper sense of understanding for a better context. The company calls this Digital Intelligence, a combination of digital and domain knowledge. It is because of this deep expertise that the world’s most complex industries from healthcare to transportation look to EXL for solutions.

Analytics is delivering value to almost every industry on earth now. Whether it is for getting the right predictive model to improving transportation operations, transforming sales operations, or even for travel and expense management, analytics is helping businesses achieve the outcomes that they desire. EXL has been helping businesses achieve such desired results through its products and services that cover industries including healthcare, insurance, banking and financial, retail, travel and leisure, transportation and logistics, and utilities.

A culture of inclusivity and responsibility

World today is changing at a fast pace. Hence, it is important that businesses adapt to the changing times too. A large part of such a change relies on the process of idea generation. This happens organically when you have diversity at the workplace.

One of the pioneering businesses which embrace the culture of diversity and inclusivity is EXL. The company has created an apex council (Diversity and Inclusion Council) which focuses on ensuring that the diversity and inclusivity program achieves its objectives. This includes providing training programs that help employees identify, understand, and manage their deep-rooted unconscious bias. This is a truly impactful initiative by EXL that helps people mitigate the impact of behavior which can often lead to discriminative behavior at workplaces.

Still growing

Today, the company employs over 30,000 professionals in over 60 locations throughout the U.S., Asia, Europe, Latin America, South Africa, and Australia. EXL has been around for two decades now, helping its clients transform from a catch-up playing enterprise to becoming a leader in the space. With revenue guidance that hovers around a billion dollars for 2019, the company is showing no signs of slowing down. 

Meet the Leader

Rohit Kapoor, Vice Chairman and CEO

Mr. Kapoor co-founded EXL in 1999. He has been the Vice Chairman and CEO of the company since 2012. Prior to EXL, Mr. Kapoor was the business head of Deutsche Bank. He has also served Bank of America.

He is the Chairman of NASSCOM BPM Council. He is also the director of New York Tri-State chapter of Pratham USA, a non-profit organization. 

Recognition

EXL was widely acknowledged in 2019. It has received industry-wide plaudits and recognition for its work. Amongst the most recent recognitions are:

-NASSCOM Annual Technology Conference Award 2019 in the category of Artificial Intelligence and Machine for Digital Clinical Assistant (DigiCA) solution

-Selected in Everest Group BPS Top 50^TM which is a list that recognizes the world’s 50 largest global third-party providers

- Recognized for Innovation and Client References for Innovation and Client References in IAOP’s Best of the Global Outsourcing 100

A Case Study

A large multinational insurance carrier was not handling receivable accounts properly as they did not have the clarity and did not get their priorities right. This happened due to years of backlogs (10+ years) and a small team. This meant that the firm needed to adopt a structure and robust model for knowledge management and performance monitoring.

EXL came onboard to help this company through its deep knowledge in automation and analytics. EXL established a team that exclusively handled the premium reconciliations and loss adjustment volumes. This enabled the teams to manage huge backlogs that the company had accumulated over time. The enhanced manageability resulted in enhanced effectiveness and end-to-end visibility which was led by analytics powered collections.

Results:

-Analytics and automation helped company reduce duplicate payments by 90%

-Annual savings of $11 million and $1.1 million vendor credits recovered in year one

-The close cycle went from 7 days to 3 days

-The productivity improved by 36%

-Financial reporting improved which helped senior management make better decisions

“At EXL, everything we do is outcome oriented, ensuring your business is not only transformed, it’s built to stay ahead.”

“We’re experts in more than technology and advanced analytics; we’re experts in our clients’ industries and businesses. This enables us to look deeper to identify and capitalize on opportunities to outperform.”

“EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming.”