Text messaging has become a key tool for customer engagement. With a 98 percent open rate and 95 percent of people reading texts immediately; it's clear why text messaging is now a favorite choice for connecting with customers. Many people prefer texting for customer service over voice calls, so it makes sense that contact centers, CRM systems, and other customer engagement solutions are adding text messaging to their communication options.

EZ Texting is a standout in this space. As a top SaaS company, they offer the quickest, easiest, and most reliable way to connect with customers through text. Serving over 165,000 customers, EZ Texting is known as the leading text marketing platform for businesses. Their messaging solutions help companies effectively reach and engage their mobile audiences.

With a global team and recognition as a Best Place to Work, EZ Texting stands out not just for its products but also as a great company to work for. They are supported by investors like Investor AB, Morgan Stanley Expansion Capital, ROCA Partners, and CIBC. EZ Texting also provides a built-in reporting dashboard that offers valuable insights into text marketing strategies and messaging trends, helping businesses optimize their campaigns and make the most of their messaging data.

Leveraging Industry-Leading SaaS-Based Texting Solutions

SMS for Customer Service: Redefine customer service and turn customers and clients into loyal fans with a scalable SMS customer service platform. Keep customers safe and informed by sharing urgent updates and emergency alerts. Their high-performance SMS software has a 99 percent delivery rate so you can be sure your SMS alerts get delivered. SMS customer service streamlines appointment bookings and reduces no-shows by managing inquiries, confirmations, and cancellations. Automated personalization helps your brand maintain a friendly face. Provide stellar post-purchase customer service with order confirmation texts and shipping text notifications. For businesses with existing CRM and logistics software, their custom app integrations can easily connect workflows. Increase revenue with a text message payment system. SMS payments get you paid quicker; text reminders reduce late payments, and contact segmentation helps make customer invoicing easy.

Marketing & Sales Solutions: Discover text message marketing solutions like mobile coupons and MMS campaigns that boost sales and generate both online and in-store traffic. Leverage lead generation solutions like text-to-join Keywords, QR codes, and Sign-Up Forms. Create a compelling incentive to join and watch your SMS marketing list multiply. Stay connected and top of mind with SMS campaigns that share helpful tips and inspirational messages. Use automated text messaging solutions to schedule out timely or seasonal messaging. Amplify the impact of multi-channel campaigns with text message marketing. Take advantage of custom app integrations with software platforms like HubSpot, Squarespace, and Constant Contact to create seamless workflows. Increase event registrations and attendance with text invitations and automated reminders via Drip Campaigns. Text alerts can enhance the attendee experience and are great for critical follow ups. Deploy text surveys and polls to measure customer sentiment or get feedback regarding products and services. SMS customer service software includes 1:1 messaging, plus landline and toll-free number texting, to give your business a competitive advantage.

Human Resources & Employee Operations: From two-way employee messaging to critical text alerts, SMS is the secret weapon powering employee operations for companies large and small. Keep staff safe and informed, from SMS alerts like office closures to general notifications like open enrollment, using an employee texting system. SMS for Human Resources attracts more qualified applicants. Open the tap on talent acquisition with text keyword campaigns and use 1:1 messaging to streamline candidate follow up. Move new hires through the process more efficiently with automated drip campaign reminders, employee text alerts for required paperwork, and trackable links to HR information packets. Effortlessly fill open shifts and routes with mass text notification system and 1:1 messaging. Support workplace messaging and texting to more conveniently connect a mobile workforce. Simplify ops with an employee communication solution for dispatching daily assignments. Use pre-scheduled texts to send at convenient times and immediate SMS alerts for job updates. Reduce Human Resource’s need to send repetitive emails for timecards and expense reports by sending automated SMS reminders via an employee texting system.

Meet the Visionary Leader Upfront

Vijesh Mehta is the Co-Founder, Chairman, and Chief Executive Officer of EZ Texting. Over the past 15 years, Vijesh has held multiple leadership roles within the EZ Texting. He has been instrumental in the growth of the company, including securing two rounds of investor-led financing, driving the business to profitability, and promoting the cultural values enabling the company to receive several distinguished “Best Places to Work” awards in Los Angeles and Austin.

"EZ Texting empowers growing businesses and organizations to reassess, reanalyze, and reimagine harmonious customer engagement strategies through text marketing."