Forcivity – Leveraging Technology to Create Impactful Change and Improve Customer Experiences

While issues like the absolute expense of proprietorship and a craving to keep away from capital expenditure may lead organizations to look into cloud computing at first, numerous officials quickly come to understand that cloud computing likewise offers the chance to increase income through better service delivery and improved client experience. This is particularly the situation when organizations see cloud-based contact center solutions. Moving contact centers to the cloud gives an opportunity to implement really transformational methods for working and thinking about the customer relationship. Depending on a service provider in the cloud, in on-demand mode, as a matter of first importance lessens costs, from the acquisition of local servers (with related expenses for the management and maintenance) to those related with software. It seems that the Cloud has become the foundation of decision for those attempting to improve their contact center by streamlining the way toward giving modern and customized services to consumers that thusly improve customer experience, builds client loyalty and sales.

Forcivity is one such full-service Salesforce, ServiceMax, and IFS consultancy and system integrator which is on a mission to revolutionize what customer service means. The company is dedicated to helping businesses digitally transform their service operations, leveraging technology to create impactful change and improve customer and employee experiences. In addition to its standard service offerings focused on Sales Cloud and Service Cloud, it has deep expertise designing and deploying large-scale partner and customer communities.

Forcivity’s ServiceADVANTAGESM

Experience: With its technical chops plus years of experience in business and technology processes, you can count on Forcivity like an extension of your own team. The company has experts in Sales, Service, and Experience Clouds, so no matter what your Salesforce goals are, they can achieve them. Its team is your team, giving you access to solution architects, consultants, business analysts, and project managers for a fraction of a FTE salary.

Flexibility: the company likes to refer to itself as ‘small, but mighty’. They are experienced and talented enough to tackle your toughest tech problems, but nimble enough to work with you in a way that fits your budget, timeline, and team structure. They won’t force you into a beefy retainer that you don’t need; they have got SLAs to meet any team and budget.

Peace of Mind: Forcivity is a recognized and trusted name within the Salesforce community. They are recognized in the top two percent of partners in the Partner Service Success Program, have completed more than 300 Salesforce projects, and have improved over 4.8 million customer interactions. When you work with Forcivity, you can let them handle everything from inception to end-user training while you focus on managing and growing your business. 

Robust Cloud-Based Customer Experience Solutions Offered to Enterprises

Experience Cloud: In today’s digital economy, engagement with your customers, partners and employees has never been more important. While most companies understand that, few know exactly how to do it. Forcivity is here to help.  Salesforce Experience Cloud, using Communities, can significantly enhance your online service experience for customers, partners, and internal users or employees. You can increase customer engagement by using groups, questions, files, and more. Each experience can be highly customized, meeting the demands for personalized content and giving your users exactly what they need, when they need it.  Enable and engage your customers using questions, groups, files, and more.

Customers will always have questions. If your organization lacks easy access to answers to commonly asked questions, you risk losing current or potential customers. No one wants to jump through hoops to receive a response to a concern. By implementing a customer community, finding answers and asking questions is simplified and streamlined. Salesforce’s customer communities function as self-service portals that offer FAQs, discussion pages, articles relevant to the products and services you offer, and process documentation. Employees often need to share information and files, retrieve and read company announcements and documents, as well as manage projects. Rather than using separate platforms for these needs, an employee community takes care of this in one comprehensive portal. File sharing and requests for information or knowledge become more efficient and streamlined.

Service Cloud: Salesforce engineered Service Cloud as a complete solution for businesses that want to improve their customer service efficacy and increase their chances of successful case resolution. Salesforce Service Cloud enhances an organization’s service operations with in-app live agent support, knowledge centers, self-service communities, and social media. Customer needs and expectations are always evolving. Not to mention, constantly advancing technology (and unprecedented pandemics) make it essential to cater to customer’s needs via digital channels. After all, appeasing customers to their liking is the driving force behind any successful business. With Salesforce Einstein, you can discover new data insights automatically and act in real time. Understand what happened and why. Then take that data to solve an issue with your customer long before it becomes a problem.

Microsoft Azure Infrastructure + IFS: Forcivity supports a wide range of Azure infrastructure options that meet application hosting, application integration and data warehousing/data storage needs. Leverage Forcivity’s deep technical expertise coupled with the power of Microsoft Azure to support your cloud-computing requirements. When customers expect to receive reliable and consistent updates, you can give it to them with Service Cloud. Stay one step ahead of the game by allowing agents to communicate with customers through various channels at any time. Leverage the Microsoft Azure platform for daily management and maintenance of IFS Field Service Management (FSM) with Forcivity. With a team of professionals managing FSM infrastructure, you can direct undivided attention on running your business. 

Technology Management: The company helps its clients manage the people and processes that use the technology, too. Service organizations are facing increasing customer demands and competitive pressure that are only increasing in the digital landscape and industry 4.0 revolutions. Forcivity helps you identify your areas of focus and create a plan to improve in those areas. They act as an extension of your team, providing you valuable resources like technical architects, business analysts, and project managers in one convenient package.

The Leader Upfront

Jeff Oskin is the Chief Executive Officer of Forcivity. He is an entrepreneurial executive and CEO Coach who combines $50 million P&L experience in the high-tech industry and proven complex sales leadership within the software and services markets. Mr. Oskin is an expert at turning around and growing struggling or fledgling operations highlighted by the fiscal turn-around of a $10M publicly-traded software company despite facing a challenging global economy.

“There’s a lot going on in your business – managing people, processes, and technology can be a complicated and overwhelming experience. At Forcivity, we understand how those three pieces come together to make your business successful.”