Freshworks provides organizations of all sizes with SaaS customer engagement solutions

Business software assists in elimination of human errors therefore allowing effectiveness and consistency. Its use is important for completing business tasks and reporting the organization’s activities. It increases efficiency and effectiveness of the company’s activities. Moreover, it helps in performing the business activities in shorter period of time that reduces the work load.

The purpose of all business software is to maintain and control the business. Business software is one of the most important assets for business efficiency. The software manages the tasks of the entire organization. Business software that an organization uses depends on the size and requirements of the organization. Many standard software are available that helps in fulfilling business requirements.

Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.

At Freshworks, the team believes your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of its products live up to this promise and are backed by its world-class support. And the best part is, you don’t have to break the bank to get them working.

Today, over 40,000 customers trust its software to run their business. Freshworks believe it’s just the beginning.

Freshchat

Reach customers on their favorite messaging apps: With high response rates and high CSAT, messaging > > email or phone.
Use Freshchat to connect with any messaging app and manage conversations from one inbox. 

The Freshchat advantage

Give your workforce everything they need to be stress-free

• Unified inbox across email, call, chat, and messenger apps
• Better team KPIs with solutions that reduce time to response
• Context-first inbox with customer timeline and an ecosystem of apps

Freshcaller

With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.

Contextual: Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern: Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple: Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

Freddy AI

Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by the Freshworks Platform.

Freddy AI leverages the superiority, simplicity, and scale of the Freshworks enterprise platform:

Highly personalizable and adaptable: Freddy AI Skills are built to constantly learn and adapt to your business needs, offering enterprise-grade personalization minus the complexity or pricing.

Out of the box, into your business: Freddy AI Skills are quick to deploy, easy to use, and highly customizable, and help you deliver proactive and intent-driven customer engagement right from the get-go.

Powered by scale and precision: Freddy AI's 30,000+ ML models are trained on diverse big-data, and together with advanced NLP models, deliver Skills that are laser-focused on sales, support, and marketing use-cases.

Freddy AI boosts performance

Freddy AI for CX: Create best-in-class customer engagement with intent-driven self-service that increases customer delight at every touchpoint.

Freddy AI for CRM: Redefine customer relationships with smart insights, predictions, and recommendations customized to your sales processes.

Freddy AI for ITSM: Elevate your service desk experience with lower handle times, intelligent recommendations, and improved agent morale and productivity.

Girish Mathrubootham, Founder and CEO

Girish is an Entrepreneur, Product Manager, Customer Support Manager & Marketer - passionate about customer support. His specialties are: Customer Support Software, CRM, ITIL, Service Desk Software, Network Management Systems, Application Performance Management, Cloud-computing, SAAS, UI/UX, Cisco IP SLA, NetFlow, SNMP.

“Freshworks cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.”

“Our products help your sales, marketing, support, IT, and HR teams deliver the best customer experiences.”

“All of our products are ready to go, easy to use and offer great value to any kind of business.”