CIO Bulletin

Helixstorm - Trusted Full-Service IT Partner for Seamless Operations and Enhanced Security

Helixstorm is a leading IT service provider that specializes in providing businesses with comprehensive managed IT services; cloud computing, cybersecurity, data backup and recovery solutions. Since its inception in 1999, the company has been helping organizations across different industries to enhance productivity, reduce costs, and mitigate risk. Helixstorm's team of highly skilled and experienced technicians work closely with clients to understand their business needs, develop customized IT strategies, and implement the most efficient technologies for their business operations.

The company's mission is to enable businesses to leverage technology as a tool for success, by providing them with reliable and secure IT solutions that yield measurable results, all while ensuring data privacy and security for their clients. Helixstorm's commitment to delivering exceptional customer service, proactive maintenance and expert support has earned them a reputation as a trusted IT partner in the industry. They have been recognized as a top IT service provider by various industry leaders, including CRN, Business Journal, and MSP Mentor.

Helixstorm offers a full range of managed IT services to help businesses stay relevant and secure. With a future-focused mindset, their services are designed to address current challenges and provide tailored solutions for each client. Here are some of the key services and features offered by Helixstorm.

Strategy and Program Management:

Helixstorm begins each relationship with a comprehensive audit to understand the current computing environment. They then present their recommendations for addressing gaps and risks. Clients are assigned an executive sponsor and technical account manager and have regular strategy meetings. This approach ensures that the IT strategy is aligned with business objectives and that the necessary resources are in place to achieve the desired outcomes.

Infrastructure Management and Technical Support:

A successful IT system needs a solid foundation, and Helixstorm's Network Operations Center (NOC) proactively maintains and tunes a client's network to keep everything running in top shape. This includes proactive system and software maintenance, local and remote network support, and hardware, service, and system monitoring. With this robust infrastructure management and technical support, clients can rest assured that their systems are running smoothly 24/7.

Proactive (and Reactive) Support:

Helixstorm's experienced team of systems engineers and network professionals provide 24/7 onsite and remote support. Each client is assigned an account specialist who serves as a point of contact for any issues or concerns. Additionally, their Help Desk provides support for remote troubleshooting, while onsite break/fix support is available as needed.

Cloud Computing:

Helixstorm's cloud computing services provide secure and scalable solutions for businesses of all sizes. They offer public, private, and hybrid cloud options to suit a client's specific needs. Their cloud services include infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). With this flexibility, clients can choose the solution that best fits their budget, scalability requirements, and security needs.

Cybersecurity:

In today's cybersecurity landscape, protecting a client's data and systems is of the utmost importance. Helixstorm offers a comprehensive suite of cybersecurity services, including risk assessments, compliance assessment and management, cyber threat analysis, and incident response. With proactive and effective cybersecurity measures in place, clients can rest assured that their data is safe and secure.

Data Backup and Recovery:

Helixstorm's data backup and recovery services provide clients with peace of mind in the event of an unexpected data loss or system failure. They offer multiple data backup options, including cloud-based and local backups. Their disaster recovery solutions ensure that clients can quickly recover from any data loss event, with minimal disruption to business operations.

VoIP Phone Systems:

Helixstorm's VoIP phone solutions provide businesses with flexible and scalable communication options. Their systems are fully integrated with a client's existing IT infrastructure, ensuring seamless communication and collaboration across all departments. With high-quality voice and video conferencing capabilities, Helixstorm's VoIP phone systems help businesses stay connected and productive, no matter where they are located.

Helixstorm's managed IT services provide businesses with a range of solutions to address today's challenges and ensure they are prepared for the future. From infrastructure management to cybersecurity, data backup, cloud computing, and VoIP phone systems, their portfolio of services can be tailored to meet a client's specific needs. With a commitment to exceptional customer service, proactive maintenance, and expert support, Helixstorm is a trusted partner for businesses across all industries.

When it comes to managing your IT needs, Helixstorm serves as a trusted partner that offers the same range of services as an in-house IT department. As applications move to the cloud, it’s more important than ever to ensure that businesses have the necessary security and management in place. By leveraging technology to support strategy and address business challenges, Helixstorm provides clients with the peace of mind that comes with having a strong IT partner.

At Helixstorm, relationships are a top priority. Their team of experienced systems engineers and network professionals provide 24/7 onsite and remote support to ensure that clients’ technology needs are met. With customizable support options, Helixstorm works with mid-market companies of various sizes, ranging from teams of 25 to 2,500.

Headquartered in Southern California, Helixstorm serves businesses throughout the United States. Whether you need infrastructure management, technical support, cloud computing, cybersecurity, data backup and recovery, or VoIP phone systems, Helixstorm offers a comprehensive range of services to address your specific needs.

Aaron Schneider, President