Insaight Consultancy – Fostering Holistic Business Growth through Awareness and Insight

Insaight Consultancy stands out in the consulting landscape by prioritizing awareness and sensitivity in all its operations. The name “Insaight,” with an intentional “a,” reflects the consultancy’s commitment to understanding and addressing the comprehensive needs of its clients. By, Insaight ensures that the services it provides seamlessly integrate into clients’ environments, enabling them to achieve results that resonate on multiple levels. The consultancy recognizes that true success comes from creating insightful experiences, which allow clients to remain attuned to their surroundings and the people within their organizations.

A Unique Triad of Expertise

Insaight Consultancy specializes in three core areas: Learning and Development (L&D), Human Rights, and Communications. This unique combination equips the consultancy to advise clients from a broad, integrative perspective. By merging these fields, Insaight fosters environments where businesses can flourish responsibly and meaningfully. This interdisciplinary approach positions Insaight as a leader in fostering organizational change that values both people and performance.

In today's competitive market, organizations must prioritize customer experience (CX) to thrive. Insaight Consultancy offers a robust suite of CX services designed to elevate organizations’ engagement with their clients.

Comprehensive CX Certification Programs

Insaight provides various certification programs that enhance the skills and knowledge of professionals in customer experience management. These include:

• ISO 10001/10002/18215 Certifications: Ensuring organizations meet international standards for customer satisfaction and complaints management.
• Certified CX Professional (CCSD): Equipping individuals with the essential skills to excel in customer experience roles.
• Certified CX Team Leader (CCSD): Preparing leaders to effectively manage and inspire their CX teams.
• Certified Interaction Quality Analyst (CCSD): Focusing on the quality of customer interactions to improve overall satisfaction.
• CSM Certification by SIRIM: Supporting continuous improvement in service management.
• Leadership in CX: Fostering leadership qualities necessary for driving exceptional customer experiences.
• CX Skill Development: Offering specialized training in communication skills, managing difficult customers, problem-solving, creative thinking, and business English.

These programs are designed to ensure that professionals and organizations alike can thrive in an increasingly customer-centric world.

Tailored Training Solutions

Insaight Consultancy understands that effective training is crucial for organizational success. The consultancy provides tailored training solutions designed to meet the unique needs of teams and clients. By focusing on impactful learning experiences, Insaight enables organizations to harness the full potential of their workforce.

The training services encompass a wide range of topics, ensuring that every session is both relevant and engaging. Insaight’s experienced trainers design and deliver training that resonates with participants, enabling them to apply what they’ve learned in real-world scenarios. This approach allows organizations to concentrate on the outcomes while Insaight handles the intricacies of training delivery.

Innovative Instructional Design

Creating engaging training modules can be a daunting task for many organizations. Insaight Consultancy alleviates this burden through its specialized instructional design services. The consultancy works closely with clients to craft innovative training modules that capture the essence of effective learning.

Organizations can maintain their role as trainers while Insaight handles the heavy lifting of design and development. By leveraging the consultancy’s expertise, businesses can deliver training experiences that are not only informative but also enjoyable, fostering a culture of continuous learning and improvement.

Strategic Consulting Services for Sustainable Success

In addition to training and instructional design, Insaight Consultancy offers strategic consulting services to empower organizations in navigating challenges and achieving sustainable success. The consultancy provides tailored solutions that align with clients’ specific goals and objectives.

Through a deep understanding of each client's unique context, Insaight crafts strategies that optimize organizational performance. The consultancy’s approach focuses on actionable insights, helping clients to overcome obstacles and seize opportunities for growth. By emphasizing awareness and sensitivity, Insaight supports organizations in developing strategies that resonate with their culture and values.

Creating Cohesive Environments for Meaningful Growth

Insaight Consultancy is dedicated to fostering cohesive environments where businesses can thrive responsibly. By combining expertise in Learning and Development, Human Rights, and Communications, the consultancy enables organizations to cultivate meaningful relationships with their clients and employees. This holistic approach ensures that businesses are equipped to meet the complex challenges of today’s market while remaining sensitive to the needs of their stakeholders.

Insaight’s commitment to creating insightful experiences encourages clients to not only focus on growth but also to be attuned to their environments and the people within them. This dedication to holistic awareness empowers organizations to flourish, creating lasting impacts on their communities and industries.

The Insaight Commitment to Excellence

Insaight Consultancy embodies the principles of awareness and insight in all its endeavors. By specializing in Learning and Development, Human Rights, and Communications, the consultancy positions itself as a trusted partner for organizations seeking to navigate the complexities of today’s business landscape.

With a focus on customer experience management, tailored training solutions, innovative instructional design, and strategic consulting, Insaight empowers clients to achieve sustainable success. As organizations strive to grow in a meaningful and responsible way, Insaight Consultancy remains committed to supporting their journeys, ensuring they are sensitive to the needs of their environment and the people they serve.

Roshini Visvananthan | Consultant

With 20 years in the L&D field, Roshini brings a wealth of experience as an in-house and consultant trainer for major MNCs and GLCs. Specializing in customer experience, she coaches organizations to optimize their product, processes, and policies.

Beyond her corporate roles, Roshini passionately leads the young adults wing of a global NGO, SSSIO, since 2017.

Now, as a consultant, she guides organizations in achieving the ideal balance of lower costs, higher customer satisfaction, and increased profits through thoughtful planning of customer and learning & development journeys.

"At Insaight Consultancy, we embrace awareness in all our endeavors, creating insightful experiences that empower our clients to thrive in a meaningful and responsible way."