50 Innovators of the Year 2021
Technology is the backbone for most businesses today. Organizations with the traditional thought-process of staying low-tech and operating with brute manpower received a rude awakening when COVID-19 hit. Organizations that were better prepared with a proactive IT strategy thrived, while organizations that were reactive in their technology strategy struggled to survive.
ISOutsource is a modern technology consulting firm that helps small and medium businesses harness the power of IT. They help their clients proactively leverage technology for strategic advantage and increase revenue while decreasing operating costs. For over 29 years, ISOutsource has been well known in the industry for their ability to manage the IT infrastructure of their clients cost-effectively while providing world-class helpdesk support and responsive, high-quality engineering work. While most IT service providers and MSPs offer reactive support, ISOutsource thinks as a proactive partner. Their tools and products help prevent issues and also have early warning mechanisms when things do fail. The company’s focus on automation has helped with the automatic remediation of a good percentage of issues that arise within their clients’ IT infrastructure.
Moving Up the Value Chain
While managed IT services have been the company’s bread and butter for a long time, ISOutsource diversified its service offerings by moving into Cybersecurity long before it became a major concern for CXOs of small and medium businesses. ISOutsource offers a full suite of products and services that help secure the entire IT environment of the clients and proactively detects security threats or other vulnerabilities that might impact their businesses. Their vCISO (Virtual Chief Information Security Officer) team constantly evaluates vulnerabilities and threats and improves defense mechanisms proactively. They also lead their IRT (Incident Response Team), a rapid-action task force that gets into action when a company calls them to help with a ransomware situation or any other breach. The company’s highly-trained security engineers have successfully prevented and aided in the recovery from security attacks.
The volume of Google queries surrounding “remote work” and “working from home” in March 2020 shattered all previous volumes for those same queries at any time in history due to COVID-19. This uptick in need opened the eyes of small and medium business executives to focus on collaboration and productivity in unprecedented ways. Enabling teams to be productive and effective in a remote work scenario became the top priority. ISOutsource launched into action, creating a ‘Collaboration Framework’ and a ‘Productivity Framework’ to help guide the clients in these business-critical areas.
Empowering the Clients
ISOutsource’s vCIO (Virtual Chief Information Officer) services help empower their clients to make the right technology decisions and get the most out of every dollar they spend on technology. Their vCIOs build a strategic technology roadmap (which includes budgeting frameworks) at a small fraction of the cost of hiring a full-time CIO.
Additionally, business executives feel empowered when they can trust that they have the correct data to make the right decisions for the business and their teams. A key strategy to helping clients understand their data is developing a Data and Insights strategy with their ‘BI (Business Intelligence) Framework.’ Through in-depth analysis of the data, they can help executives create plans, policies, and procedures as well as help them make key decisions in real-time.
The ISOutsource Team
ISOutsource has nearly 100 team members passionate about creating thriving communities of happy, productive, and supported businesses. Over 40% of their team has been with ISOutsource for more than five years. They love the work they do for their clients and the focus on innovation, learning, and development at ISOutsource. ISOutsource Academy is the company’s learning and development center, which offers learning opportunities across a variety of skills (technical skills, business skills, soft skills, as well as training on evolving tools and products). The team members are passionate about their work, and each of them serves as a Trusted Advisor to their clients. The team members are distributed across Washington, Oregon, Arizona, and Florida.
The Differentiators of the Company
ISOutsource’s clients love them as evidenced by their long-standing average NPS (Net Promotor Score) score of over 70. They believe in their offerings and service so much that they don’t hold their clients hostage with a long-term contracts. Even with such flexibility, they have over 600 active clients, most of whom have been with the company for over five years.
One of their primary differentiators is the focus on outcomes and innovation. ISOutsource’s laser focus on ROI and service reviews serve as platforms to connect with clients and ensure that they exceed their expectations on the value the company brings to their team. They continue to invest heavily in innovation to make sure they are able to anticipate the future needs of the clients and get there before anyone else can.
ISOutsource - an exciting company to partner with!
CEOs and CFOs of small and medium businesses are realizing that their company growth, profits, and client acquisition programs are all dependent on technology and are starting to understand that an investment into the right technology solutions can bring back great ROI. ISOutsource is in the right place to take advantage of this opportunity, as the company is super excited to be at the forefront of creating thriving communities of happy, productive, and supported businesses. Their 600+ clients will vouch for the value they bring as they have become a natural extension of their businesses and trusted advisors for each one.
A company like ISOutsource is very relevant for times such as these. Partnering with them allows the clients to invest 100% of their time in their subject matter expertise of law, architecture, accounting, medical, manufacturing, government, etc., while ISOutsource takes care of all their technology needs. The teams make detailed plans for their clients and then implement those plans with predictable and sustainable IT budgets. Additionally, the company carries the risk for their clients at a fraction of the cost if they were to hire someone for the same work internally.
About the CEO
Naveen Rajkumar is the President and Chief Executive Officer at ISOutsource. He is responsible for driving strategy and business objectives for the company’s success. Mr. Rajkumar has spent over 22 years in the technology industry and has vast experience delivering digital transformation solutions to clients. Prior to ISOutsource, he was EVP & Chief Business Officer at iLink Systems, SVP & Chief Information Officer at Onvia Inc., and General Manager at Aditi Technologies. His rich experience in Digital Transformation solutions helps ISOutsource position itself as a modern technology consulting firm that helps small and medium businesses harness technology’s power.