Jolt Consulting Group - Optimizing Customer Management With Technology

There are certain metrics that service organizations should always concentrate on. One is process-based metrics, and the other is results-based metrics. Process metrics focus on specific areas that individuals in the service organization can directly influence. Results metrics are the outcomes of the processes and activities and are typically customer satisfaction or financial in nature. Jolt Consulting believes that a balance of process and result metrics provide the best insights into an service organization's overall performance. The Jolt Consulting Group comprises of industry veterans who collectively have more than 120 years of service industry experience and expertise. They have led service organizations, run technology companies that offer solutions to the service industry, served as service industry analysts, and have deployed dozens of solutions in service organizations. Jolt Consulting Group is headquartered in Saratoga Springs.

While executives will always measure results metrics, Jolt believes that the rank and file of the service organization have little ability to directly influence revenue and profit (results), so their focus should be on process metrics and that the financial metrics desired by senior management will come to fruition. Jolt Consulting Group assists service providers through a series of business consulting, technology implementation, and managed services that can be bundled or incorporated over time to align with business needs. Through their services, Jolt invigorates customer experience and optimal customer relationships. They combine these services with their expertise developed over years of helping businesses successfully transform through technology implementation and management.

Strategic Consulting

Jolt Consulting Group's ServiceJolt is an assessment of an organization's sales and/or service operations and performance versus best-in-class across industries. It is a holistic review of an organization's people, processes, and IT infrastructure, including the change management necessary for the achievement of the optimal "future state" sales and/or service organization. ServiceJolt focuses on enhancing three key elements for your organization

• The processes followed when interacting with customers
• The organizational structure and alignment within those that routinely touch customers
• The technology infrastructure used to support the delivery of sales and service processes

They perform a complete assessment of your existing organization and capabilities by interviewing staff, reviewing existing materials, and talking to customers when appropriate. They assimilate all of this information and provide you with a written analysis and tangible action plan you can implement to achieve targeted business improvements

Salesforce Solutions

Jolt Consulting Group provides solutions to transition to a new world of business optimization and Salesforce Implementation and consulting services. You can leverage Jolt's experience and best practices honed from years of Salesforce technology engagements along with their unmatched domain expertise to rapidly deploy and get the most from Salesforce Solutions. Jolt Consulting Group's LightningJolt is the blueprint for companies to migrate from ServiceMax to Salesforce's Service Cloud/ Field Service Lightning solutions. Jolt's team of experts also provides a seamless transition to help organizations realize the value of Service Cloud and Field Service Lightning by providing access to migration tools and best practice configurations.

As part of LightningJolt, Jolt Consulting Group will provide Jolt developed proprietary primary and ServiceMax to Service Cloud / FSL migration software automating object and field mappings and data migration. Apart from this, it also provides Salesforce expertise and knowledge, enabling the business objectives.

Azure Solutions

Jolt Consulting Group supports a wide range of Azure infrastructure options that meet application hosting, application integration, and data warehousing/data storage needs. With Jolt's deep technical expertise coupled with the power of Microsoft Azure, you can support all your cloud-computing requirements. You can leverage the Microsoft Azure platform for daily management and maintenance of IFS Field Service Management (FSM) with IFS Jolt. With Jolt Consulting Group managing FSM infrastructure, customers can direct undivided attention on running their business.

Technology Adoption & Training

Service organizations are facing increasing customer demands and competitive pressures and are struggling to be successful. In particular, small and medium-sized organizations typically have limited IT or operational bandwidth and, as a result, do not have the necessary infrastructure to support their business objectives and maximize the value they can realize from the Salesforce platform.

Jolt Consulting Group supports the people most impacted by technology change, the end-users. Changes in technology can be disruptive as processes and tools are vastly different, and many companies struggle to increase user adoption and earn the ROI from the project. Jolt Consulting Group's change management services focus on the people side of technology. When change is ignored or mismanaged, there are additional costs and risks such as active and passive resistance, morale declines, loss of valued employees, delays, and inefficiencies from rework.

 "We provide a range of business and technology services aimed at producing tangible results that have a meaningful impact on our clients' businesses. The result is the ability of our clients to grow their revenues and realize greater levels of profitability coupled with improved levels of customer satisfaction."