Newgen Software Inc. – Empowering Businesses through Seamless Digital Transformation with Cutting-edge AI, Low-code-based Solutions, and a Customer-centric Approach for Global Growth

Amid the ever-evolving demands of the modern business landscape, companies are continually seeking ways to simplify their operations, enhance customer experiences, and keep pace with shifting market trends. To truly thrive in a dynamic environment, embracing digital transformation is vital— as it allows businesses to streamline processes, boost efficiency, and swiftly adapt to emerging challenges. AI-powered low-code platforms have become game-changers, helping businesses unlock new opportunities for growth and innovation. For organizations determined to stay competitive, adopting a unified digital transformation strategy is essential.

Newgen is one such company that truly stands out and makes digital transformation not just achievable but seamless. As a global leader in AI-enabled solutions, Newgen provides a platform that empowers businesses to easily create and launch powerful, customer-centric applications. From automating routine tasks to managing content and enhancing communication, Newgen’s low-code platform integrates everything needed to solve even the most complex business challenges with ease and efficiency.

At CIO Bulletin, we had the privilege of interviewing Runki Goswami, the Global Marketing Head of Newgen. She shared valuable insights into how her company empowers businesses through smart automation, enhanced customer engagement, and AI-driven intelligence. She also emphasized that the company has positioned itself as a trusted partner to help customers succeed and achieve meaningful results.

Interview Highlights

Can you share the story behind the inception of Newgen Software Inc.? What inspired the founding of the company?

Newgen Software Inc. was founded in 1992 by Diwakar Nigam. The inspiration behind its inception was the vision to address the increasing need for digitization and automation in business processes. Diwakar Nigam, with his background in software development, saw an opportunity to create a company that could help organizations streamline their workflows and manage their documents more efficiently. The aim was to build a platform that could provide end-to-end solutions for enterprise content management (ECM), business process management (BPM), and customer communication management (CCM).

What are the core products and solutions that Newgen offers today? How do they address the needs of your clients?

Newgen offers a comprehensive suite of products and solutions designed to meet the diverse needs of businesses across various industries. The core products include:

1. NewgenONE Digital Transformation Platform: This platform integrates key functionalities of ECM, BPM, and CCM. It helps organizations manage their digital content, automate business processes, and enhance customer engagement.
2. OmniFlow iBPS: A BPM suite enables businesses to design, execute, monitor, and optimize their business processes.
3. OmniDocs ECM: An ECM suite provides tools for document management, records management, and information governance.
4. OmniOMS CCM: A CCM suite facilitates personalized and consistent communication with customers across multiple channels.

These solutions address customers’ needs by enhancing operational efficiency, ensuring regulatory compliance, improving customer experience, and reducing operational cost.

How does Newgen’s low-code application development platform specifically help businesses speed up their digital transformation processes?

Newgen’s low-code application development platform, part of the NewgenONE Digital Transformation Platform, allows businesses to quickly develop and deploy applications with minimal hand-coding. This platform offers a visual development environment with drag-and-drop features, pre-built templates, and reusable components. Key benefits include:

1. Rapid Development: Businesses can develop applications faster, reducing the time to market for new solutions.
2. Flexibility and Agility: The platform enables quick modifications and updates, allowing businesses to adapt to changing market conditions.
3. Reduced IT Dependency: Non-technical users can build and modify applications, reducing the burden on IT departments.
4. Cost Efficiency: Faster development and deployment lead to cost savings and improved ROI.

What are the most compelling features of the NewgenONE platform, and how do they benefit your clients?

The NewgenONE platform is rich with features that drive business transformation:

1. Unified Platform: Integrates ECM, BPM, and CCM, providing a single platform for managing content, processes, and communication.
2. Low-code Development: Facilitates rapid application development and deployment with minimal coding.
3. Cloud-ready: Supports deployment on public, private, and hybrid clouds, offering scalability and flexibility.
4. AI and Analytics: Incorporates artificial intelligence and analytics to provide actionable insights and enhance decision-making.
5. Omnichannel Customer Engagement: Ensures consistent and personalized customer interactions across various channels.

These features help customers streamline operations, enhance customer experience, improve compliance, and drive digital transformation.

How would you describe the corporate culture at Newgen, and what initiatives are in place to foster this environment?

The corporate culture at Newgen is built on innovation, collaboration, and customer-centricity. The company fosters a work environment that encourages creativity and continuous learning. Key initiatives include:

1. Employee Development Programs: Regular training and development programs to enhance skills and knowledge.
2. Innovation Labs: Platforms for employees to experiment with new ideas and technologies.
3. Diversity and Inclusion: Promoting a diverse and inclusive workplace where every employee feels valued and respected.
4. Employee Engagement: Various activities and events to foster team spirit and engagement.

These initiatives ensure a motivated workforce committed to driving the company’s vision and delivering exceptional value to customers.

Can you give us a sneak peek at any new products or features that Newgen plans to launch in the near future?

Newgen is continuously innovating to meet the future needs of its customers. Upcoming launches include:

1. Advanced AI Capabilities: Enhancements in AI and machine learning to provide deeper insights and automate complex processes.
2. Enhanced Mobile Capabilities: New features to support mobile-first strategies, enabling customers to manage processes and content on the go.
3. Industry-specific Solutions: Tailored solutions for industries such as banking, insurance, and healthcare to address unique challenges and requirements.

These upcoming features will further strengthen Newgen’s offerings and help customers stay ahead in their digital transformation journeys.

How is Newgen planning to expand its footprint globally to become the first choice for every growing business?

Newgen is focused on expanding its global presence through a combination of strategic initiatives:

1. Geographic Expansion: Entering new markets in Asia-Pacific, Europe, and the Americas to reach a broader audience.
2. Partnership Ecosystem: Building a strong network of partners to extend market reach and deliver localized solutions.
3. Innovation and R&D: Investing in research and development to continuously innovate and offer cutting-edge solutions.
4. Customer Success: Ensuring high levels of customer satisfaction and success to build a strong brand reputation.

These efforts aim to establish Newgen as a global leader in digital transformation solutions.

Meet the Stalwart Leader Upfront

Runki Goswami is the Global Marketing Head of Newgen Software, a leading provider of an AI-powerd unified digital transformation platform with native process automation, content services, and communication management capabilities.

Powered by an incisive mind coupled with rich business acumen, she handles the global marketing portfolio of Newgen. With 22 illustrious years of experience as a marketer in the IT B2B space, she has virtually touched all the tenets of marketing. She leads all marketing functions across the global business, including corporate marketing, vertical and horizontal marketing, and corporate communications. Runki has a proven ability to thrive in fast-paced, highly dynamic market environments, focusing on thought-to-execution leadership, delivering results, and creating high-performing teams.

Her career trajectory reflects rich experience with global IT giants, including Microsoft, IBM, Accenture, Wipro, Xebia, and Coforge. Prior to joining Newgen, she was the Chief Marketing Officer at Xebia and Head of Global Marketing/CMO at Coforge. She also had a stint at Wipro, where she handled the portfolio of Global Head—Marketing, Customer Acquisition, and Branding. She started her career at Microsoft and then joined IBM.

Runki has a staunch belief that marketing IT products allows her to navigate the thin line between B2B and B2C. She has a Master’s in Mass Communications and Journalism and an Executive Management degree from ISB, Hyderabad.

Besides making waves in the corporate arena, Runki is also a renowned Indian classical singer and composer who can sing in 17 different languages.

“By empowering businesses with cutting-edge AI and low-code-based solutions, we are shaping a future where organizations thrive through agility, collaboration, and customer-centricity.”