Panaya – Empowering Enterprises with AI-Driven Test Automation and Change Intelligence for Seamless Business Transformation

Panaya stands as a leading authority in Change Intelligence and testing for ERP and enterprise business applications. Their expertise extends across platforms such as SAP, Oracle, Salesforce, ServiceNow, and Workday, facilitating a smoother, more efficient transition during upgrades, updates, or process alterations. With Panaya's Change Intelligence solutions, ERP and CRM Managers gain invaluable insights into potential impacts, allowing for informed decision-making and streamlined implementation processes. Panaya’s smart testing platform not only shows organizations what they need to test and what needs to be automated, but then also generates and runs the tests.

By reducing time, cost, and risk associated with change, Panaya empowers organizations to navigate transitions with confidence and ease. Whether it's an SAP S/4HANA migration, Oracle EBS upgrade, or Salesforce Org’s ongoing enhancements, Panaya's solutions provide comprehensive visibility and guidance; ensuring businesses can evolve rapidly and seamlessly.

David Binny, CEO of Panaya, shared exclusive insights with CIO Bulletin on how the company is leveraging AI-Powered Change Intelligence to drive business acceleration, instilling confidence in ERP and CRM change and testing processes.

Interview Highlights

Q. Could you provide a detailed overview of the key products and services offered by Panaya, emphasizing how they address the challenges in SAP, Oracle EBS, and Salesforce environments?

Panaya is a global company, founded in 2006, which leads the ERP and enterprise business applications' Change Intelligence and testing space, with over 3000 clients, a third of which are Fortune 500 companies. Our solutions streamline the time, cost, and risks associated with business process changes across SAP, Oracle, Salesforce, ServiceNow, Workday, and more.

Our Change Intelligence empowers ERP and CRM Managers to assess the impact of upgrades, updates, and process changes, providing clear insights into potential issues, necessary fixes, testing requirements, and automation opportunities. We offer precise guidance through any change, complex or simple, big or small. Simply put, we allow organizations to see exactly what will break, what they need to fix, and how to test the results. Not only do we show organizations what they need to test and what needs to be automated, but we also then generate and run the tests.

Getting into our specific solutions:

Panaya’s Smart Testing Platform – This is a comprehensive SaaS-native platform that integrates Requirements Management, Test Management, Low-Code & No-Code Test Automation, as well as Change Impact Analysis. All of this is designed to streamline end-to-end, cross-app testing processes.

With our Change Intelligence Platform, we can map SAP, Salesforce, and Oracle landscapes, offering confidence during business innovation and migration. What this translates into is that for any change in business processes, we can see its impact on business users in real-time. We then provide the necessary code fixes, where relevant, and generate the correct test cases. Powered by AI and Machine Learning, these test cases are then automated and executed swiftly. This aids clients in keeping their organizations running smoothly through any process transformation.

Q. How does Panaya leverage cutting-edge data aggregation and machine learning algorithms to provide deep insights into dependencies and accelerate testing?

Panaya’s domain expertise has been developed over the last 15+ years in SAP, Oracle, and Salesforce, and we perfect it on an ongoing basis. This expertise is empowered by AI and Machine Learning, based on extensive data including code, configurations, and customizations. With this, our smart engines are able to understand the inter-dependencies between business-related objects and suggest automated testing as well as accurate automatic code remediation, reducing 98% of code remediation efforts.

Panaya utilizes cutting-edge LLM and Gen-AI models to provide guidance and essential business value for technically complex activities, as part of any business initiative. Based on specific business requirements, Panaya can provide precise test scoping and acceleration to ensure risk-free deployment to production, while significantly saving time and cost for the user.

Q. What role does innovation play within Panaya? Could you shed light on the company's approach to research and development, particularly in integrating cutting-edge technologies into its solutions?

For over a decade, we have invested in AI, and now we are leaping ahead with the times, working with GenAI as well as ML and continuing to work with AI. As CEO, I believe in innovation, and my strategy leans heavily into “AI first”. I encourage experimenting with both technology and ideas. I approach these goals by taking a step-by-step method, incorporating significant research, before moving towards my vision.

What makes Panaya different in the way we move with the times? Panaya makes sure to work very closely with our customers. They are co-creators when it comes to making advancements in our solutions. Our users spur innovation by giving us feedback, telling us about the challenges they face. We then use this information to focus our research and develop solutions to address these specific needs. This collaborative spirit is an integral part of Panaya’s DNA.

Q. How have organizations responded to and adopted Panaya's Change Intelligence solutions and what feedback has Panaya received from its user community?

Leveraging Panaya’s Successful Test Scenarios for JCDecaux

Problem: JCDecaux, a global leader in outdoor advertising on street furniture, transport advertising and billboard advertising. Their complex legacy environment, made up of several SAP and non-SAP systems, posed a serious challenge to consistency and coordination across global business processes. In addition, they faced increasing maintenance costs and issues with software sunsetting.

Panaya to the Rescue: Panaya provided functional testing for build and rollout projects, including their SAP S/4HANA migration and standardization campaign. Panaya solutions were integrated into the testing phases of the SAP projects, from importing scenarios from a test library through dashboarding, recording and defect management.

Feedback from IT Project Manager at JCDecaux: “We saw a quick win in rollout, utilizing Panaya’s comprehensive support for the cutover process, and increased quality in our global SAP solution delivery.”

Enhancing Integration Efforts for Stanley Black and Decker

Problem: Stanley Black and Decker, a Fortune 500 provider of security products, industrial tools, and hardware, faced the challenge of integrating multiple Salesforce orgs.

Panaya’s Solution: Panaya's Impact Analysis and automated reporting capabilities proved invaluable for Stanley Black and Decker. By identifying potential downstream impacts of org changes at the click of a button, Panaya enabled comprehensive assessment and swift prioritization of testing efforts accordingly, for better release planning.

Feedback from Lead Architect for Sales and Service at Stanley Black and Decker: "Panaya helps us mitigate risk and ensure that we are not breaking any existing functionality while delivering changes at pace."

Q. Looking ahead, what are Panaya's strategic plans and goals for the future? Are there specific areas or industries where Panaya aims to expand its footprint or introduce new solutions?

The goal is to establish Panaya as the ultimate platform that every enterprise must have for change and test automation. This will be accomplished by continuously innovating and driving change. Our vision is to make it as easy as possible for our clients to grow as fast and as safely as possible. With our no-code & low-code Test automation, testing becomes infinitely more accessible for all team members. This reduces bottlenecks as there is no longer a need to hire and rely on technical experts.

We aim to continue driving growth, profitability, and value for our customers. The idea is to stay ahead of the curve to address their business needs through continuous innovation and lead the market of Change Intelligence technology.

Q. Is there anything else you want us to highlight that we might have missed?

One vital aspect of work at Panaya contributing to our success is the environment itself. Management actively encourages innovation and creativity, fostering an atmosphere where employees at all levels feel empowered to suggest new concepts and ideas for testing. This culture of encouragement has been instrumental in achieving some of the company’s remarkable milestones.

Furthermore, this supportive environment has garnered recognition for Panaya, ranking #10 on the Duns 100 top hi-tech companies to work for. Additionally, clients have left glowing reviews on G2, praising our professionalism, innovation, and the advanced capabilities of our tools.

In a diverse work environment, with employees from various backgrounds, this culture of collaborative innovation stands as a significant factor in Panaya’s ongoing success.

The Ardent Visionary Behind the Success of Panaya

As the CEO of Panaya, David Binny’s leadership and passion inspire every individual within the organization to consistently “think outside the box” while maintaining accountability for fulfilling promises.

Mr. Binny embodies a distinctive fusion of visionary thinking and grounded pragmatism. Under his guidance, the team dares to dream big, recognizing that their aspirations are firmly anchored in reality. He instills confidence within the team to explore new avenues and capitalize on opportunities, fostering a collaborative environment aimed at achieving greater heights together.

“Panaya’s Smart Testing Platform is a comprehensive SaaS-native platform that integrates Requirements Management, Test Management, Low-Code & No-Code Test Automation, as well as Change Impact Analysis. All of this is designed to streamline end-to-end, cross-app testing processes.”

“As CEO, I believe in innovation, and my strategy leans heavily into ‘AI first’. I encourage experimenting with both technology and ideas to achieve greater heights. I approach this goal by taking a step-by-step method, incorporating significant research, before moving towards my vision.”