CIO Bulletin

Empowering Frontline Success through Seamless Mobile Enablement: PlayerLync

PlayerLync, renowned for its mobile workforce enablement platform, caters to enterprises such as Starbucks, Wingstop, Crocs, and Southern Company Gas. It specializes in ensuring that every frontline employee receives personalized and timely information crucial for their tasks, which is delivered automatically whenever required. Through its innovative technology, PlayerLync empowers organizations to enhance operational efficiency and streamline communication processes, enabling frontline staff to perform their duties effectively and stay informed in real-time. This tailored approach to information delivery contributes to improved productivity and overall business success for its clientele across various industries.

Mobile Content Management

PlayerLync offers a comprehensive mobile content management solution, providing frontline teams with the necessary resources to enhance productivity and confidence efficiently. By delivering resources swiftly, PlayerLync empowers frontline employees to perform their tasks effectively, ensuring seamless operations and timely access to critical information. In addition to supporting frontline teams, PlayerLync equips business leaders with robust tools and reporting capabilities. This enables them to maintain brand consistency, ensure compliance, and enforce policies and procedures across all teams effectively.

Accessible Anywhere, Anytime: PlayerLync's mobile content management platform is designed for accessibility. Utilizing a proprietary algorithm, it intelligently compresses and securely distributes media-rich content. Frontline employees can access content swiftly, regardless of their internet connection quality or location.

User-Friendly Interface: With a focus on user experience, PlayerLync offers an intuitive interface. Users can access content within seconds or a couple of taps, ensuring a seamless experience. The platform also supports high-quality video playback without the need for streaming or buffering, enhancing user satisfaction.

Personalized Experiences: Recognizing the dynamics of deskless workplaces, PlayerLync tailors experiences to individual needs. This includes personalized user experiences based on job roles, locations, prior activities, and intelligent role-based permissions and access controls. Such customization ensures that each user receives relevant content tailored to their specific requirements.

Tracking & Analytics: PlayerLync provides comprehensive tracking and analytics capabilities, offering insightful dashboards and real-time reporting. This allows managers and decision-makers to gain clarity on employee, location, and content engagement. By leveraging data-driven insights, organizations can make informed decisions and optimize their operations effectively.

Mobile Learning

PlayerLync offers a cutting-edge mobile learning solution that caters to the needs of frontline workers, ensuring learning opportunities are available precisely when and where they are needed. With PlayerLync's mobile learning platform, frontline engagement soars to over 90%. The platform facilitates modernized and mobilized learning experiences, from onboarding to compliance training to continuous learning, directly within the frontline workspace.

Improved Onboarding and Reduced Turnover: PlayerLync's approach to learning wraps structured learning and credentialing with personalized information, secure mobile communications, collaboration tools, and mobile operations, resulting in improved onboarding processes and reduced turnover rates. This comprehensive approach ensures that frontline employees have access to essential resources and support throughout their journey.

Engaging and Intuitive Experience: PlayerLync's mobile learning app offers an engaging and intuitive experience. The visual interface is user-friendly, making it easy for frontline workers to navigate and access learning materials efficiently.

Reliable Offline Access: One of the standout features of PlayerLync's mobile learning platform is its offline capability. Whether accessing training videos, PDFs, or other digital content, frontline workers can rely on consistent access, regardless of their internet connectivity status. This ensures uninterrupted learning experiences, even in environments with limited or no internet access.

Efficient Microlearning Approach: PlayerLync promotes learning efficiency through microlearning. By offering engaging, bite-sized learning modules, typically in video or interactive digital format, the platform encourages continuous learning and knowledge retention. This approach enables frontline workers to learn at their own pace and integrate learning into their daily routines seamlessly.

Mobile Communications

PlayerLync provides a comprehensive mobile communications platform tailored to facilitate seamless interaction with mobile and frontline employees, empowering teams to exchange essential and personalized messages effortlessly.

Diverse Messaging Channels: Through PlayerLync's platform, organizations benefit from a versatile array of messaging channels, including audio, video, SMS messaging, and annotation tools. This unique blend enables teams to effortlessly share insights, collaborate on ideas, and exchange experiences regardless of their physical location, enhancing connectivity and productivity across the board.

Efficient Annotation Tools: PlayerLync's annotation tools offer a user-friendly solution for annotating documents and videos, facilitating enhanced collaboration and information sharing within teams. Users can effortlessly mark up content with notes, drawings, highlights, and links, fostering clarity and comprehension. Moreover, the ability to point colleagues to specific annotations streamlines communication processes, saving time and effort.

Administrative Controls: Administrative oversight is made simple with PlayerLync's admin portal, empowering administrators to manage messaging and annotation sharing functionalities effectively. The portal allows for seamless enabling or disabling of these features, ensuring compliance with organizational policies and regulations. Additionally, administrators can define roles for individual users, enabling targeted messaging to larger groups or specific teams. All communication and annotation sharing activities are conducted in a private, secure, and encrypted environment, safeguarding sensitive information and upholding confidentiality standards.Top of FormTop of FormTop of Form

Bob Paulsen | Co-Founder & CEO

As a multi-company Ernst & Young Entrepreneur of the Year finalist, Bob prides himself in building great teams to capitalize on new market opportunities. His business acumen, management, and sales skills have positioned Bob as a standout technology leader with 20 years of experience building companies from their inception to industry leadership.

Prior to PlayerLync, Bob was Chief Operation Officer and Board Member at Telesphere Networks (now Vonage Business), one of the largest privately held cloud communications companies in North America. He was responsible for all strategic and tactical initiatives within Operations, including product management and development, and strategic customer relationships. Before joining Telesphere, Bob was co-founder, President, and CEO of Unity Business Networks, an industry leader in Hosted PBX / Cloud Communication services to large multi-site businesses throughout the US.

Paulsen leads by example and believes in a balanced lifestyle. He embraces this philosophy through his work with Big Brothers Big Sisters of America, the Food Bank of the Rockies, and United Way. He pushes himself weekly on the tennis court and is a proud husband and parent of two wonderful children.