‘I do not see challenges as something that we need to overcome; rather, I see them as opportunities for learning and growth’: Itai Loewenstein, CEO ProgressPlay Limited

In the world of online gaming, one name stands out for its pioneering spirit and visionary leadership: Itai Loewenstein, the CEO of ProgressPlay Limited. With over 22 years of experience in the regulated iGaming market, Itai has cultivated a reputation for excellence and innovation.

At ProgressPlay, Itai leads a team of specialists dedicated to revolutionizing the iGaming industry. Under his guidance, ProgressPlay has become synonymous with cutting-edge technology and unparalleled service. Their real-money iGaming platform offers access to over 5000 games, delivering an immersive and thrilling experience for players worldwide.

Driven by a commitment to excellence, Itai and his team offer a comprehensive suite of services, from operations and customer management to payment processing and regulatory compliance. With licenses from esteemed regulatory bodies like the UK Gambling Commission, Irish Remote Bookmaker’s License, and the Malta Gaming Authority, ProgressPlay ensures a secure and transparent iGaming environment for players.

Itai Loewenstein's leadership has driven ProgressPlay to the forefront of the industry, earning the trust and admiration of partners and players alike. With a relentless focus on innovation and customer satisfaction, ProgressPlay continues to set new standards for success in the ever-evolving world of online gaming.

CIO Bulletin had an insightful conversation with Itai Loewenstein, the dynamic CEO of ProgressPlay Limited, to delve into how his innovative approach is propelling the company to new heights in the fiercely competitive online gaming arena.

Interview Highlights

Q. What is the story of ProgressPlay? How did the company come about, and how has it grown over the years?

Founded in 2012 by a group of industry veterans, ProgressPlay has emerged as a leading provider of high-quality turnkey solutions for iGaming platforms. Since its inception, ProgressPlay has focused on empowering operators in the iGaming industry with scalable and flexible solutions tailored to their needs.

With a vision to revolutionize the iGaming industry, ProgressPlay has expanded its offerings to include Standalone Licensee Services, Full Whitelabel Solutions, and Customizable Turnkey Solutions, driving growth and success in the competitive iGaming market.

To facilitate this expansion, ProgressPlay has relied on its trusted employees, many of whom have been with the company for years, contributing significantly to its success story.

Q. What does a day in the life of the CEO of ProgressPlay look like? Can you detail it for our readers?

A typical day for me involves communicating with the leadership team responsible for overseeing ProgressPlay's operations. I ensure that we provide the highest quality, cutting-edge iGaming platform, along with top-notch CRM, comprehensive customer support, and services in risk management, fraud prevention, safer gambling, AML, and compliance.

Furthermore, I take part in meeting potential clients, existing clients, and ensure I have time to focus on strategic planning sessions. The constant open communication, both internally within ProgressPlay and externally with clients, enables me to ensure that all activities align with the company’s vision and goals.

Q. What were some of the challenges you had to overcome to establish ProgressPlay as one of the top iGaming platforms in the world? What were some of the lessons you learned by overcoming them?

Any industry is competitive, but the iGaming industry, in addition to being very competitive, also provides constant challenges such as navigating the regulatory landscapes, adapting to new markets, and creating brand differentiation.

I do not see challenges as something that we need to overcome; rather, I see them as opportunities for learning and growth. So perhaps my greatest lesson when it comes to overcoming challenges is approaching them as opportunities with agility, adaptability, and perseverance in the face of adversity.

Q. What are the different types of solutions offered by ProgressPlay? Can you explain them for our readers?

ProgressPlay offers a Standalone offering, allowing operators to utilize our technology to run their own iGaming businesses, select third-party providers, and manage advertising partnerships. We also pride ourselves on our Full Whitelabel Solutions, which offer a comprehensive 360° solution, including licensing, localization, finance, and player support. Additionally, our Customizable Turnkey Solutions provide operators with the freedom to act as Whitelabels but also to oversee certain aspects of the operations and create unique iGaming brands tailored to their goals and preferences.

Q. How important has hiring the right personnel been for the company? What measures does the company take to ensure talent retention?

ProgressPlay thrives and grows thanks to the dedicated people who work here, and its success hinges on the leadership team's ability to hire the right personnel. We ensure alignment with company culture and values, prioritizing talent retention through employee development, growth opportunities, and fostering a supportive work environment.

Q. Culture in any organization is set at the top; how seriously do you take this responsibility?

Culture is a top priority for me as CEO. I take the responsibility of shaping and upholding our company culture seriously. We prioritize integrity, innovation, and collaboration, ensuring a supportive and inclusive work environment while maintaining a family-oriented atmosphere.

Q. Do you have anything to say to an up-and-coming CEO within the iGaming industry?

I would say to focus on surrounding yourself with talented personnel, staying agile, embracing innovation, and prioritizing integrity. Furthermore, listen to market feedback, and never stop learning and adapting.

Q. What are ProgressPlay’s plans for the future?

ProgressPlay aims to continue innovating and expanding its offerings, forging strategic partnerships, and remaining at the forefront of the iGaming industry to drive growth and success.

Q. Would you like us to highlight something important happening in your company that we may have missed asking about?

Our new Standalone Platform offering is a unique and innovative solution that I believe will tap into a special segment of potential clients not currently catered to by other existing products. We will provide clients with technology they can utilize in regulated and emerging markets, enabling them to offer their own Whitelabel Solution or Standalone product.

The Ardent Visionary Behind ProgressPlay Limited’s Unwavering Success

Itai Loewenstein is the dedicated CEO of ProgressPlay Limited, bringing over 22 years of managerial experience in the regulated iGaming industry. A firm believer in collaboration, Itai surrounds himself with talented professionals, ensuring exceptional service delivery to clients. Outside of work, he cherishes family time with his wife and three wonderful daughters.

“Culture is a top priority for me as CEO. We prioritize integrity, innovation, and collaboration, ensuring a supportive and inclusive work environment while maintaining a family-oriented atmosphere.”

“Our new Standalone Platform offering is a unique and nnovative solution that taps into a special segment of potential clients not catered to by other existing products.”