Quest: Providing Simple Solutions for a Complex World

A good thing about technology is that it’s constantly evolving and updating. Basically, changes in technology keep happening, non-stop. Take for instance, cloud expansions, data explosions, dynamics in cybersecurity landscape, etc. This also means that the challenges for an organization's IT framework are constantly there.

Worry not. Quest is here to take care of all these evolving challenges. Started in 1987, Quest delivers solutions in software for the quickly evolving IT enterprise landscape. Business enterprises can spend a lot less time on IT administration with Question. Instead, they can divert all their resource and energy on business innovation.

Spread across 100 countries, Quest is a global provider for 130,000 companies. 90% of the Global 1000 and 95% of the Fortune 500 are included in the list of Quest customers. You could say that Quest is doubly experienced- with not just decades of time, but delivery to well-known global companies. Plus, the company will help you stay compliant and govern every identity across the enterprise and also keep track of all network-connected devices.

When the company was founded in 1987, there were a set of values, purpose, vision, and philosophy infused into Quest that’s still believed and followed even today. While the purpose is to “solve complex problems with simple software solutions,” the vision is to “deliver technology that eliminates the need to choose between efficiency and effectiveness,” the company states. Coming to the philosophy part, Quest believes in providing “great products, backed by great service” and “making it easy to do business with.”

Company Guidelines

 -Take Ownership

 -Embrace Change

 -Commit to Team Success

 -Be Solution and Action Oriented

 -Drive Innovation

 -Communicate Openly, Honestly and Constructively

The Quest Difference

Every company is unique and special, no doubt. But there are certain characters and offerings from Quest that make it stand out in today’s world. They are:

• One-Stop Shop

Quest offers a broad product set. When you need to manage and protect your environment across every enterprise stack, Quest is here to work with vendors to deliver everything you need

• Easy Working

With Quest, it’s easy to solve even the toughest and the most complex of IT challenges. Robust software solutions make it feel simple

• Flexible Approach

With the wide array of platforms available today, Quest can fit into any of the environments and also ensure fast integration. This is quite important because you don’t even have to choose between providing efficiency or delivering effectively

• Scale and Speed

When it comes to the scale of the company, Quest stands as a stable global company. On the speed scale, its advantageous agility delivers innovative solutions of a smaller and focused product team

• Straight Talk

With a sense of transparency, Quest ensures all the communications are straightforward

• World-Class Support

Quest ensures to always be there for its clients. With its award-winning self-help portal, Quest gives you hundreds of engineers with the dedication of a single point of contact managing issues through resolution

The Quest Brand

The Quest logo

Did you know that the Quest logo reflects the company’s story of community, innovation, and support? The highlight is the letter ‘Q’ forming a perfect circle that represents Quest’s commitment to strength and technological precision. “The space in the Q itself symbolizes our need to add the missing piece – you – to the community, to the new Quest,” the company notes.

The company tagline – “Join the Innovation”

Another important part of the Quest brand is the company’s tagline. The three simple words- “Join the Innovation,” indicate how Quest wishes to urge the entire community to become part of what it stands for. Explaining these words in detail: ‘Join’ is used in the tagline to reach out to all customers to be part of the new technological direction. Next, Quest uses the word ‘the’ instead of ‘our’ to show that this new direction is for all of us and not just Quest. Lastly, the term ‘innovation’ is the driving factor and Quest’s key value proposition. “We're saying, ‘now is the time to innovate’.”

The Inspirer

Jeff Hawn, Chairman and CEO

As Quest’s Chairman and CEO, Jeff is deeply committed to working relentlessly with colleagues to make the right decisions, create great products and deliver outstanding customer service. It’s important to Jeff that customers find Quest simple to do business with and he believes everyone at Quest has an important role in delivering on that promise.

Jeff brings more than 15 years of experience as a software company executive. Before arriving at Quest, Jeff was chairman and CEO of Vertafore, a software provider for the insurance industry. Prior to that, he was the chairman and CEO of Attachmate Group- an identity and infrastructure software provider. Jeff received a B.S. in Mechanical Engineering from Southern Methodist University and an MBA from the University of Texas at Austin.

“With Quest, you and your organization can spend less time on IT administration and more time on business innovation.”

“We believe in ethics, integrity, and respect in the workplace – every day.”

“We think it’s time for a stronger partnership. To roll up our sleeves. To follow through with every promise. To simplify the way we do business. And to help you solve complex problems with simple solutions.”