Spice Logistics: A high quality capacity provider that handles the contract and the carrier, bringing value through trusted freight solutions

The transportation of goods can be a tricky situation. There are unprecedented circumstances that come in the way of delivering goods safely and securely. Customers looking for freight solutions require the timely delivery of goods, real-time tracking and visibility of shipments, highly established relationships with carriers, and much more.

Finding a shipment service that meets those requirements not only satisfies customers but also empowers them. Spice Logistics is one such company that goes above and beyond to deliver par excellence when it comes to their services. They manage logistics effectively, which is a crucial part of their success.

CIO Bulletin had the opportunity to talk to Josh Crumpton, Vice President of Spice Logistics, about the impressive growth of the company.

Q. How does Spice Logistics deliver excellent service?

Spice Logistics delivers excellent service through a deep-seated commitment to care and relentless dedication to building strong relationships with our customers. We go beyond merely viewing our clients as transactions; we see them as partners with whom we cultivate meaningful connections. These relationships are built on trust, reliability, and mutual respect.

Q. What are the company’s principles and values?

At Spice Logistics, our principles and values are rooted in simplicity and integrity. We uphold the basic tenets of honesty, integrity, and accountability, akin to the fundamental lessons learned in childhood: don't cheat, don't steal, and don't lie. We run the company with the same ethical standards we apply to our personal lives. By prioritizing goodness and integrity in all our actions, we foster an environment of trust and reliability. We stand behind our commitments and take responsibility for our decisions, even if it means bearing losses. This straightforward approach not only guides our conduct but also sets us apart in the industry. Clients can trust us to act with honesty, transparency, and respect in every interaction, ensuring enduring partnerships built on mutual trust and integrity.

Q. Can you elaborate more on the services Spice Logistics provides?

We are a customer service company that uses logistics as our avenue. We move any type of freight (we have a lot of equipment) from anywhere in the country or the world. From a box to a megaload, we move it all.

We offer warehousing solutions and pop-up fleets anywhere in the country. In short, if you need it moved, we can do it.

Q. How does Spice Logistics prioritize valuable and time-sensitive cargo?

We prioritize the delivery of valuable cargo and time-sensitive shipments by maintaining a steadfast commitment to reliability and communication.

When it comes to meeting deadlines, our approach is straightforward: when we commit to delivering a load, we follow through, regardless of its priority level. While some shipments may have flexible timelines, allowing for delivery within a certain window, others require immediate attention due to their time-sensitive nature. In either case, we prioritize transparency and clear communication with our customers.

Q. How has the company changed over the years when it comes to separating your company from the best?

I am not so sure we have changed. Over the years, Spice Logistics has remained steadfast in its commitment to excellence, maintaining a focus on providing top-notch service that sets us apart as the best in the industry. While our company has experienced growth in terms of personnel and infrastructure, our core values and principles have remained unchanged.

Q. What are some challenges of the job and how, as a company, do you deal with them?

High insurance costs, driver shortages, double brokers, and razor-thin margins. The same thing we all face. But we don't complain; we spend every day looking for better ways to handle today than yesterday.

Q. How does Spice Logistics plan to continue growing and expanding in the dynamic transportation industry?

Spice Logistics is poised for continued growth and expansion in the dynamic transportation industry through a strategic focus on referrals. Our approach leverages the power of positive experiences and strong relationships with our customers to drive organic growth and expansion.

Referrals serve as a cornerstone of our growth strategy. When our customers encounter challenges in obtaining goods from their vendors or face logistical hurdles, they turn to us for solutions. By consistently delivering reliable, efficient, and personalized service, we earn their trust and become their go-to partner for all their transportation needs.

Q. How do you empower your team at Spice to strive to be the best?

At Spice, empowering our team to strive for excellence is central to our philosophy, and we achieve this by trusting them and avoiding micromanagement. As Vice President, I exemplify this approach, spearheading our operations while fostering a close-knit relationship with our team.

Trust is the cornerstone of our leadership style. We believe in providing our team members with the autonomy and freedom to excel in their roles, knowing that they possess the skills, knowledge, and dedication to succeed. By trusting them to make decisions and take ownership of their work, we empower them to unleash their full potential and drive innovation within the company.

Q. What sets Spice apart as one of the top 30 logistics companies in the country?

It's simple: we care. Our commitment to exceptional service is reflected in every aspect of our operations, and our 4.7-star Google review speaks volumes.

At Spice, we don't just see our customers and drivers as clients; we see them as partners. We treat each interaction as an opportunity to build and strengthen these partnerships, understanding that when we prioritize their needs and well-being, they, in turn, look out for us.

Our approach is straightforward yet profound: by treating our customers and drivers as partners, we foster a sense of mutual respect, trust, and collaboration. This philosophy underpins everything we do, from ensuring timely deliveries to providing unparalleled support and communication every step of the way.

The result of which is a network of partners who not only rely on us for their logistic needs but actively advocate for our services. Our 4.7-star Google review is a testament to the success of this approach, showcasing the overwhelmingly positive experiences of our partners and the trust they have placed in us.

If you were a customer of Spice, explain what you would say about Spice.

If I were a customer of Spice, I would undoubtedly say that Spice is unlike any other logistics company out there. Every interaction with them leaves me feeling valued and special, as if I'm more than just a transaction. It's like they've mastered the art of making every customer feel like they're the most important person in the world.

As the saying goes, "People will forget your name, what you look like, what you dress like, etc. But they never forget how you make them feel." At Spice, this sentiment rings true. Their dedication to providing exceptional service goes beyond simply delivering packages; it's about creating memorable experiences for their customers.

A brief biography of Josh Crumpton, Vice President of Spice Logistics

Josh Crumpton is the Vice President of Spice Logistics. Since the company's nascent days, Josh's presence has been nothing short of transformative. He ascended to the esteemed role of Vice President, through his exceptional talent and brilliance.

Josh's trajectory at Spice is a tale of mutual care and empowerment, like a familial bond founded on trust and support. His abilities and dedication speak volumes. Possessing wisdom and acumen beyond his years, Josh embodies the essence of leadership. His promotion to Vice President was not merely a formality but a testament to his extraordinary capabilities.