CIO Bulletin

Squirro – A visionary insight engine connecting all data with augmented intelligence solutions

What happens when you combine data, analytics, and artificial intelligence (AI) with human knowledge? Augmented intelligence – where AI's analytical power and speed take over most data processing tasks, producing data-driven insights that help guide decision-making. Combined with advanced analytics, automation, and cloud technologies, augmented intelligence has transformed how enterprise leaders and their teams keep up with the rapid pace of business disruption.

Squirro is a software company that utilizes Augmented Intelligence to enhance decision intelligence. Businesses capitalize on new opportunities, improve client relations, and optimize decision-making capabilities using Squirro's vertical-specific Augmented Intelligence solutions, which combine human intelligence with powerful AI. An Insights Engine at its core, Squirro delivers contextualized insights from your most relevant data sources and displays them directly, via workbench integrations, or through self-service applications. Squirro works with global organizations, primarily in the Financial Services, Insurance, Telecommunications, and Manufacturing industries. Customers include Bank of England, Standard Chartered, ING, Brookson, Candriam, and Ninety-One. Founded in 2012, Squirro is currently present in Zürich, London, Munich, New York, and Singapore.

Delivering Insight-Driven Decision Intelligence

Squirro Insight Engine: Decisions and actions in a business environment require insight - an accurate and deep understanding of all relevant factors. Information is essential to attain that insight, and insight engines are key to describing, discovering, organizing and analyzing all available data. The Squirro Insight Engine augments search technology with Artificial Intelligence to deliver insights. It gathers data from all internal, external and premium data sources, understands that data by applying AI and ML models and empowers the user with recommendations and next best actions, delivered at the timely business moment through a user-friendly and intuitive dashboard.

Squirro Augmented Intelligence: Squirro provides the right insights and recommendations at the right moment in the context of your work – automatically. Their Augmented Intelligence solutions are smart assistants for the B2B world. They combine the power of AI with the imagination, intuition and intelligence of humans. Their solutions provide a natural user-interaction that doesn’t require expert skills. There is a clear view of leading analysts firms on how augmented will provide the greatest benefits, as a result of the AI evolution, and will be key to scale the work and the talent of people, being a top AI contribution to the growth of business and innovation.

Squirro AI Studio: It allows business analysts, data analysts, and data scientists to rapidly develop Artificial Intelligence and machine learning models through a user-friendly and visual interface. Structured in four easy steps, the AI Studio supports the full AI lifecycle. The toughest and most often overlooked part of any ML model is good training data. The Squirro AI Studio makes this process a breeze using Squirro’s Cognitive Search to define a Candidate Set and a "what you see is what you get" interface to quickly label data. A model is only as good as its accuracy. The AI Studio includes a comprehensive test suite to validate your model’s performance and allows you to work in operational feedback from the actual usage of your model.

Squirro Data Connectors: Squirro aims to help you leverage all your data in the most effective way possible. For this reason, they have built an extensive set of connectors to allow you to bring your data together, search through it with AI-powered cognitive search, and gain insights thanks to their analytical capabilities. Squirro’s Service Insights solution collects and analyses data across multiple sources such as service desks and configuration databases to provide a real-time view of what really happened. It uses data to identify trends and anomalies, automate service ticket clustering, recommend solutions (based both on context and previous issues) and predict potential issues. The insight – taken from the mostly unstructured data - is used to drive lead generation and deliver a greater customer experience and is even valuable when in the context of other data plugged into Squirro.

Squirro's Market Data Provider Partners: Companies spend over 30 billion USD on data to gain key market insights, making data one of the most important but also most underused assets of companies. Companies subscribe to market data to gain a competitive advantage and stay ahead of the market, but the reality is that all companies buy the same data and, hence, the ROI is not captured. Squirro activates your data investment by delivering automatically the right insights and recommendations, at the right time, in the context of your interests, and embedded in your core systems. Squirro's data partners produce terabytes of data on a regular basis, all of which is consumed by an international array of companies across many industries. These companies use this data to help them make better decisions for their daily needs and when developing long-term strategies. There is so much data being produced that a significant portion of it simply doesn't get the attention it requires because it's humanly impossible to synthesize all of it. This often results in opportunities being missed; a costly mistake for any organization that's trying to remain competitive.

The Pre-Eminent Leader

Dr. Dorian Selz is the Co-Founder and Chief Executive Officer of Squirro. Before Squirro, Dorian founded the Swiss search platform local.ch and helped to propel it to market leader in just four years. Previously he was a partner and COO at Namics, the largest e-business consultancy in Switzerland and Germany. He holds a PhD from the University of St. Gallen and a Master in Economics from the University of Geneva.