Delivering Insight-Driven Decision Intelligence: Squirro

Apply the power of Augmented Intelligence to enhance decision intelligence. Why would you compromise when selecting a solution to unlock the power of your data? Why choose between a platform and an application? With Squirro, you don't. The company’s Squirro Insight Engine augments search technology with Artificial Intelligence to tackle any challenge relating to data gathering, analytics, search and data visualization. The Squirro AI Studio supports all stages of the machine learning cycle, giving users the ability to work easily with their chosen models through a simple and intuitive user interface and toolset. Squirro’s Augmented Intelligence Solutions combines the power of its Insight Engine and AI Studio to provide vertical-specific solutions for sales, marketing, service, risk, operations, and IT, providing a Smart Assistant-like experience for the B2B world.

Today’s companies have more data available to them than ever before. Yet 67% of businesses are still not comfortable accessing or using data, while 63% are aware of the importance of analytics but don’t have the necessary infrastructure, or are still working within silos and struggle to gain insights from their unstructured data. Against this backdrop, companies invest more than $30 billion per year on data - an investment that is completely under-leveraged. Gaining relevant insights and accessing valuable information is a cumbersome and time-consuming process, leaving many employees unsatisfied. As The Economist stated, companies typically only use 1% of their data. Are you ready to activate the untapped 99%?

The Squirro Insight Engine​

Decisions and actions in a business environment require insight - an accurate and deep understanding of all relevant factors. Information is essential to attain that insight, and insight engines are the key to describing, discovering, organizing and analyzing all available data. The Squirro Insight Engine augments search technology with Artificial Intelligence to deliver insights. It gathers data from all internal, external and premium data sources, understands that data by applying AI and ML models and empowers the user with recommendations and next best actions, delivered at the timely business moment through a user-friendly and intuitive dashboard. The Squirro Insight Engine augments search technology with Artificial Intelligence to deliver relevant and context-aware insights. It applies relevancy methods to describe, discover, organize and analyze data. This allows existing or synthesized information to be delivered proactively or interactively to digital workers, customers or constituents, in context and at timely business moments.

Many modern businesses are founded on their ability to use data to make smart and informed decisions in real time. But traditional enterprise search has proved to be an ineffective technology in meeting the demands of the modern knowledge worker. People need the most accurate, relevant and contextual information delivered to them, so enterprises have benefited from the rise of the Insight Engine - as described by Gartner in its 2019 Magic Quadrant for Insight Engines: “Insight engines combine search with AI to deliver actionable insights derived from the full spectrum of content and data sourced within and external to the enterprise.”

A Look at Capabilities

Insight Engines augment search technology with artificial intelligence to deliver insights. Whether for an employee progressing work or a customer pursuing a purchase, decisions and actions require insight - accurate and deep understanding. At the limits of personal knowledge, information becomes essential to attain insight. Insight Engines apply relevancy methods to describe, discover, organize and analyze data. This allows existing or synthesized information to be delivered, proactively or interactively, to digital workers, customers or constituents, in context and at timely business moments. Squirro’s Insight Engine gathers data from all internal, external and premium data sources understands the data by applying multiple AI and ML models and helps users to act upon it through actionable recommendations and visualizations. Squirro users have access to do-it-yourself unstructured data analytics and can create shareable dashboards on the go, using the easy and intuitive user interface. Squirro is built with Elasticsearch, the world’s leading open source search and analytics solution, allowing organizations to leverage their existing investments into the best open-source, full-text search engine.

Enhance Decision Intelligence

At Squirro the team believes in a human-centered partnership model of people and Artificial Intelligence (AI) working together to enhance cognitive performance. The company calls this Augmented Intelligence. Squirro’s approach focuses on AI’s assistive role, providing a Smart Assistant-like experience for the B2B world and emphasizing the fact that cognitive technology is designed to enhance human intelligence, rather than replace it. Insight-driven companies are outperforming their competitors in the most relevant KPIs, especially those related to revenue generation and customer retention.  Squirro Augmented Intelligence solutions for client relationship managers act like your personal business smart assistant, providing lead recommendations,  a holistic 360° view and key client insights, increasing the knowledge about the client’s situation and needs as well as optimizing meeting preparation. Identify relevant triggers and talking points before your competition and reach your revenue targets through Augmented Intelligence.

Service Management

Service Management is invaluable in helping manufacturers with equipment to identify issues ahead of time and reduce the time taken to resolve those issues. Customer Support works in a similar way for more general companies, resolving issues faster, and even preventing them from happening again. Squirro’s Service Insights solution collects and analyses data across multiple sources such as service desks and configuration databases to provide a real-time view of what really happened. It uses data to identify trends and anomalies, automate service ticket clustering, recommend solutions (based both on context and previous issues) and predict potential issues. It seamlessly integrates enterprise applications such as ITSM, Service Management, and CRM suites to reduce the time it takes to identify and resolve issues. Organizations only know about service issues when they occur. The longer it takes to get them resolved the higher the impact on unmet SLA obligations and increased churn rates. Squirro Service Insights provides all the insight required for any organization to significantly improve its service levels. The result is up to 30% reduction in the meantime to resolution and up to 15% reduction in support costs.

Dr. Dorian Selz, CEO and Co-Founder                                                 

“We have a simple idea: get the right insights to the right person at the right time - automatically.”