30 Most Innovative Companies 2019

TaskUs: Next Generation Customer Experience

TaskUs: Next Generation Customer Experience

Customer experience is one of the most important factors that drive many businesses today. As newer technologies pervade the world, it is important to harness these to improve the overall customer experience by enhancing, boosting and reinventing companies’ outsourcing needs. TaskUs excels at this and has been helping companies with this for quite a few years now.

The TaskUS story

Bryce Maddock started the company with his good friend Jaspar Weir in 2008. He founded the company aged just 22. TaskUs was founded initially as a virtual assistant company with the combined life savings of both the co-founders which amounted to less than $20,000.

The initial TaskUs as a virtual assistant company wanted to be a global network of people which could handle specific tasks. The business model turned out to be a failure though and it took the founders’ some time to realize that the idea was not working. In this period of struggle, they opened a small office in the Philippines. It was here that they realized they needed to have resources to work in an office rather than from home. It was here that the co-founding duo came upon the idea of offering service to professionals. The company soon pivoted its approach and the fortunes as they say favor the bold.

Soon, the best companies from around the world started coming to TaskUs seeking their unique focus on transformational growth. Today, when companies want to scale while protecting their brand and culture, they choose TaskUs. TaskUs is trusted by these companies with crucial business processes so they can concentrate on meaningful innovation.

TaskUs in 2019 is still rapidly expanding and has more than 15,000 people in its family worldwide. The company operates from its headquarters at Santa Monica, CA and has been recognized in the media by the likes of CNN, Fast Company, Wall Street Journal, the LA Times and more.

Giving back              

TaskUs is a socially conscious company. One of its many programs is “TaskUs Gives Back!” which provides sustainable solutions to alleviate social challenges and additionally supports local initiatives. Gawad Kalinga Orphanage located in Bahay Kalinga, Philippines is one of the beneficiaries of the program.

TaskUs is also involved in helping more people learn. The company is involved with the Network for Teaching Entrepreneurship (NFTE) organization which arranges programs to inspire students from low-income communities to stay in school. They further train the kids in business skills, personal development and much more for a successful future.

The company started its TaskUs Scholars Program in 2012 for its Filipino employees’ children. The program gives these children access to higher-quality private education. In 2017, the program awarded nearly 200 scholarships each worth approximately $1,100.

Meet the Pioneer

Bryce Maddock, CEO and co-founder

He has been widely recognized as a great leader. He was #21 in USA Today’s “America’s 100 Best CEOs”. He was adjudged as one of the Top Twenty Entrepreneurs in Their Twenties by Los Angeles Business Journal and was one of the “Top 30 Under 30” according to Inc. He also won the EY Entrepreneur of the Year Award in 2017. He has been widely featured in Bloomberg, CNN, Fast Company, Wired, Men’s Health, and The Wall Street Journal.

Mr. Maddock graduated from New York University, Summa Cum laude with a degree in International Relations. He is an avid marathoner and did his full Ironman in 2015. His personal best at the world’s toughest triathlon is sub-ten-hour!


- In the Glassdoor Employees’ Choice Award which recognizes the 100 Best Places to work, TaskUs was debuted at #40 in 2019.The company also has maintained an impressive 4.3 out of 5 rating on the platform.

-TaskUs was named Bronze winner for two categories in 2018 Stevie Awards for Great Employers: Achievement In Workplace Design and Workplace Health & Wellbeing. The company was also named Silver Stevie winner for the for the Company of the Year – Business Or Professional Services.

- The company also won the Investors in People (IIP) Platinum Employer of the Year award at the 2018 IIP Awards in London.

- At the Comparably employer awards, TaskUs was in three lists:  Best Company Culture, Best CEO, and Best Companies for Women. In the Best Company Culture list, it was ranked #30 and in the Best CEO and Best Companies for Women lists, TaskUs was ranked #21 and #42 respectively.

Client Testimonials

“Partnering with TaskUs has allowed us to scale our customer experience operations globally in a really cost effective manner at a fast pace. We have very high standards of satisfaction and love that the team focuses on quality rather than throughput. If you partner with TaskUs, you won't regret it.” – Kirsty Traill, Hootsuite, VP Customer Support

Working with TaskUs has enabled us to build our business and scale quickly. TaskUs has been able to adapt to our continuously changing needs while successfully delivering the results we are looking for.” – Tapio Tolvanen, BetterDoctor, Co-Founder and CTO

We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale.

We work with more than 100 of the most disruptive and dynamic businesses that want to change the world with us.

TaskUs is the secret behind the phenomenal scaling of some of the world’s most disruptive companies.

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