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TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions

Before the coronavirus pandemic, online business interactions were at least as common as in-person interactions. Since the outbreak, they have become the norm. As companies prepare for post-pandemic operations, many business leaders are thinking about the shape of the “new normal.” One thing they can agree on is that the quality of the online customer experience will matter more than ever. To meet demand, companies continue to expand their consumer-facing platforms. But consumers do not always enjoy the time they spend on them. Whether they are paying utility bills, ordering gro­ceries, or keeping telehealth appointments, they have struggled with cumbersome and frustrating digital-authentication requirements. Leading companies are stepping back to think about designing a secure customer journey—that is, a relatively engaging online and mobile experience for legitimate users that is also safe from cyberattacks and fraudsters. This is a worthwhile effort because the constituent programs and controls, including those for consumer-identity and access management (CIAM), have significant business implications. TeleSign connects and protects the customer experience by deriving intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, TeleSign helps the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement. Fake users are a financial and reputation risk. Keep them off your platform without increasing friction.

Simply collect a mobile number and identify legitimate users while blocking fraudulent accounts. Unlock the powerful identity data that sits behind your customers’ phone numbers. Analyze billions of consumer data points, identity signals, and traffic patterns to streamline digital identification. Verify your customers’ identities without increasing friction. TeleSign's PhoneID API helps you validate customers’ identities without adding friction by delivering real-time behavioral data, phone number intelligence, and mobile identity analytics based on the information you’re already collecting. Verify your users, eliminate time-intensive authentications, and determine the best channel for message delivery with phone number based digital identities. TeleSign’s automated digital identity solutions help you do business with confidence. Provide a layer of security beyond passwords to confirm digital identities and validate user information. TeleSign strengthens account authentication and informs risk models to minimize your future fraud risk. Customers expect secure online experiences but adding verification friction can drive away potential customers and hinder growth. Integrating detailed mobile identity data improves your decision making about users for better security and customer experience. Reformat global phone numbers to meet country code dialing standards and improve deliverability instantly with PhoneID API. Receive subscriber characteristics including mobile device-type, telecom carrier name, and phone registration information in real-time. Need more even more data? TeleSign’s got you covered.

Streamline Customer Experience

Customers expect secure online experiences but adding verification friction can drive away potential customers and hinder growth. Integrating detailed mobile identity data improves your decision making about users for better security and customer experience. According to the FCC, 35+ million US phone numbers are reassigned each year, making discarded numbers a significant fraud risk. PhoneID confirms the digital identity of mobile devices to protect your brand reputation and comply with TCPA regulations. Answer critical questions about users to improve required Know Your Customer checks. Increase your level of service while meeting AML compliance standards with complete phone number insights and digital identities to tell you who your customers really are.

End the Tradeoff between Fraud and Growth

Evaluate your fraud risk throughout the entire customer journey. TeleSign Score makes it easy to understand the risk and the reason behind it with tailored scoring models and comprehensive reason codes. Fraudulent online accounts can be created at an alarming rate, resulting in spam, phishing, promotion abuse, and other costly attacks. Make smarter decisions about user risk with tailored risk scores and intuitive reason codes powered by TeleSign’s proprietary global data consortium. Mitigate fraud and identify fake users with TeleSign’s reputation scoring API. Over 18 billion annual verification transactions power TeleSign’s machine learning to deliver up-to-date user phone number reputation intelligence so you can automate your decision-making for transactions, new users, and existing customers. Friction kills user experience. End the tradeoff between smooth online experiences and fighting fraud. Verify your customers behind the scenes using unique data points and intuitive data intelligence to optimize security. Accurately identify potential fraud and bad actors during the registration process before they access your platform. TeleSign Score API adds an invisible level of risk assessment, so you don’t have to sacrifice conversions and growth for security.

Meet the leader behind the success of TeleSign

Joseph Burton is the CEO of TeleSign. Before TeleSign, he served as CEO of Plantronics (now Poly) from 2016 to 2020, after joining the company in 2011 as Chief Technical officer, and then Chief Commercial Officer. He started his career in 1990 as a software engineer, was acquired into Cisco in 2001 and served as Cisco's CTO for Unified Communications until 2010. Burton specializes in digital transformation, growth acceleration, corporate strategy and go-to-market, and has extensive expertise in technology and product development. He was most recently a Senior Advisor to the management consulting company McKinsey & Company. He holds a Bachelor of Science degree in Computer Information Systems and completed the Stanford Executive program at Stanford University (Palo Alto, CA).

“Through APIs that deliver user verification, data insights, and communications worldwide we solve today’s unique customer challenges by bridging your business to the complex world of telecommunications.”


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