TigerConnect: Healthcare's Leading Collaboration Platform, Delivering over 2 Billion Messages a Year

Modern healthcare facilities are filled with miraculous care tools, but their communications systems are broken. TigerConnect solves this problem – with a simple mobile app, so the right person receives the right message with the right data at the right time.

Founded in 2010, TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.

The TigerConnect portfolio helps healthcare organizations solve complex workflows and communications scenarios with a single care collaboration platform. Additional capabilities include patient and family engagement, alert and event notification, and clinical staffing solutions.

The TigerConnect portfolio helps health systems solve complex workflows and communications scenarios with a single care collaboration platform. Additional capabilities include patient and family engagement, alert and event notification, and clinical staffing solutions.

TigerConnect Alarm Management & Event Notification

TigerConnect Alarm Management & Event Notification interfaces with nurse call systems, physiological monitors, EHR/critical lab results, smart beds, and more to acquire alarms, events, and values. Using a configurable workflow, context-rich notifications are routed to the appropriate caregiver. As an integrated component of the TigerConnect Clinical Collaboration Platform, the solution offers a wide range of use cases for healthcare organizations of any size.

TigerConnect Alarm Management & Event Notification intelligently routes actionable alarms to caregivers on their mobile devices. If there is no response to an alarm within a preset amount of time, it will be escalated to another care team member. The assignments and workflow builder enable routing and escalation of alerts that are infinitely configurable.

TigerConnect Alarm Management & Event Notification is a cyber-secure, FDA Class II Medical Device for Secondary Alert Notification. The solution conforms to industry best practices of distributed, multi-tenant architecture and features full extensibility and scalability. The system's Software-as-a-Service (SaaS) avoids large capital outlays, helping IT teams to reduce annual operating costs.

“As hospitals confront chronic staffing shortages and drops in revenue from reduced elective procedures, they face pressure to work more efficiently. But they also want to keep nurses front and center as they consider the workload and mental health stress caused by notification fatigue,” said Dr. Will O’Connor, TigerConnect chief medical information officer. “Solving this problem is core to TigerConnect’s mission. We’re gratified to see how our Alarm Management & Event notification solution is solving some of the biggest care delivery challenges facing healthcare organizations today.”

TigerConnect has successfully deployed Alarm Management and Event Notification at numerous client sites across the United States. These include an 850-bed health system in the northeast, which has connected Rauland Responder IV & V, Stanley Healthcare RTLS, and Philips & Masimo monitors to the TigerConnect Clinical Collaboration Platform on iOS. A 100-bed medical center, also in the northeast, replaced their middleware offering and connected the TigerConnect Clinical Collaboration Platform including Alarm Management and Event Notification to a nurse call system, Stanley Healthcare RTLS, and Mindray physiological monitors on Zebra Phones.

TigerConnect makes it possible for healthcare providers to maximize investments in their existing clinical systems, such as Electronic Health Records systems while reaping additional benefits. They can modernize their communication and collaboration capabilities by leveraging TigerConnect’s platform, integration engine, advanced clinical workflow builder, and staff assignment client—coupled with a world-class clinical workflow analytics solution.

“With TigerConnect, you may not have to replace your various clinical systems in order to upgrade feature-sets, integrations, or reporting capabilities,” says John Elms, TigerConnect chief product officer. “Your IT teams can deploy our modern, cybersecure middleware, providing an intuitive end-user UX, an extensive library of integrations, and enhanced analytics engine at a fraction of the cost. Your teams can also consolidate vendors, replacing costly SMAs and other service agreement schemas with a single, SaaS-based approach.”

TigerConnect’s unique software architecture offers cloud-based scalability, cybersecurity, high availability, and multi-tenancy to hospitals and healthcare enterprises. By buying only what they need, hospitals and healthcare enterprises can strategically scale over time, with purpose-built flexibility, reliability, and a low total cost of ownership.

Brad Brooks, Chief Executive Officer

Brad previously ran DIC Entertainment as President for six years after working for Donaldson, Lufkin and Jenrette as an Investment Banker. After acquiring the company with Bain Capital from the Walt Disney Company in 2000, he helped grow the company from less than $10 million of revenues to over $80 million in 2005 when he took the company public on the London Stock Exchange at a $200 million valuation. Brad received his BA from UC Berkeley and an MBA from the University of Chicago.