CIO Bulletin

With its sophisticated and top of the line Visitor Management Systems, Traction Guest is enabling companies to reimagine how they provide safe and secure workplaces

Workplace security used to be straightforward. It comprised of protecting your facilities along with the people and data inside. But as we moved into the digital era, companies started investing heavily in IT and cybersecurity. In fact, this market has grown so rapidly that it's expected to reach $120 billion by 2023. The reality is facilities, IT, and security needs to work together to prevent risk, with nearly 50% of organizations believing an interdepartmental plan will lead to improved security measures. The pandemic has driven a significant shift in the way we work—and the way most of us think about security. As restrictions begin to ease, organizations are exploring how, when, and if to bring staff back to the office. Many companies are considering long-term remote or hybrid work models that would see staff continue to work from home or only come on-site intermittently. With these new work models gaining traction, workplace security post-pandemic is set for a serious reboot.

“Traction Guest creates impactful on-brand guest experiences, while solving complex data, security and compliance challenges for technology organizations.”

Traction Guest, the leader in enterprise visitor management, empowers businesses across five continents and dozens of industries to make on-site experiences for employees and visitors safe, secure and effortless. Today, global brands rely on the low-code, globally scalable platform to deliver unparalleled security across multiple entry points, protecting their guests, facilities, and data. Traction Guest helps organizations achieve this integrated approach. Traction Guest emphasizes that security must be considered in every organizational process. The processes are implemented to make sure there are no opportunities for risk. The tools used to move visitors through facilities to ensure they meet visitor security requirements. The integrations move data into a single system, so information gaps are filled and data becomes actionable.

Each piece plays a critical role in a visitor management plan, but it's imperative that they all work together to keep your facilities, people, and data safe.

Processes to implement

As your organization reviews the visitor management process, it's essential to identify the necessary security protocols that need to be enforced, such as:

By comparing new visitors to custom or third-party watchlists, undesirable individuals aren't permitted entry.
Integrating ID scanning with the visitor management process so security personnel can verify government-issued ID.
Understanding who is the facility to communicate with visitors and employees if an emergency arises effectively
With these processes in mind, companies can identify potential security gaps and select a technology that will act as a bridge.

Traction Guest Platforms:

Traction Guest provides multiple platforms to cater to your organizational needs.

Traction Guest's Workforce Security Platform: provides the most advanced enterprise visitor management system, health, and safety controls, critical outreach and alerting, and analytics and auditing functionality. It's used across dozens of highly regulated and security-conscious industries so workers can connect and collaborate confidently. With the Experience Workflow Editor technology, users can develop workflow automation that reflects real-world applications, ensuring the safety and security of the entire workforce.

Enterprise visitor management system: Secure, manage and govern an entire cycle of visitor operations with one complete visitor management system designed to handle the complexity and flexibility of today's workplaces. Keep sites secure, employees safe, and meet compliance requirements with visitor management software.

Workforce health and safety: Workplace health and safety should be on top of everyone's mind, so protect your entire workforce across multiple locations with health and safety procedures in place for all your employees, contractors, and guests that come through your doors. From health attestations to watchlists and background checks to contractor insurance and certification validation – maintain compliance and protect your entire workforce with Traction Guest's health and safety software.

Critical outreach and alerting: Create an ongoing engagement cycle through the Workforce Security Platform. Have site guests and employees register before their visit and complete detailed screening as required. In the event of an incident, know exactly who's where and be able to get information to everyone interacting with your facility: alert employees, contractors, and visitors in an emergency to keep them safe and secure. And maintain contact with anyone on-site to support incident follow-up, contact tracing, safety satisfaction surveys, and more. Build alerts into your Workforce Security Platform to notify staff when guests, contractors, and deliveries arrive.

Auditing and analytics: Gain valuable insights into your facility with analytics, real-time data, and auditing controls. Build custom dashboards to report on the health and safety of your facility, building security, compliance and watchlist alert counts, and much more to have an accurate understanding of the operations of your locations.

Tools provided by Traction Guest

Beyond identifying a visitor management system that supports your security protocols, you should select a platform that puts your data and facility security on par with its own.

Vaccination Policy Enforcement
Enterprise Visitor Management
Contractor Compliance
Enterprise Scale
Employee Return to Work
Space Booking
Multi-location standardization
Compliance

Integrations you leverage

Once a technology has been identified to bridge security gaps, it's time to make visitor information actionable. Leveraging secure integrations start to connect your data while improving efficiency in the visitor process.

For instance, Traction Guest's Assisted-Check-In (ACI) integration with Gemalto's ID scanners allows enterprise organizations to bring airport-grade ID validation into the visitor management process seamlessly. While connected to its core features like pre-registration and watchlists, ACI provides you with a safer and more accurate check-in accompanied by a better experience.

Traction Guest received the highest satisfaction score among products in visitor management. 98% of users rated it 4 or 5 stars, 98% of users believe it is headed in the right direction, and users said they would be likely to recommend Traction Guest at a rate of 95%. Traction Guest's customers come from varied industries such as technology, utilities, food and beverage, pharmaceuticals, and manufacturing. As organizations set out to improve security, taking an interdepartmental approach will lead to more outstanding results. To see how Traction Guest has put security at the forefront of its development, book a demo with a member of the Traction Guest team.

The following accolades received by Traction Guest is the proof of the services offered by Traction Guest

Technology Fast 50™ Recipient by Deloitte LLP
Forbes Cloud 100 Rising Star
G2 Leader in Customer Satisfaction for Visitor Management

Traction Guest is built with your security and compliance in mind. Whether you need to store your data locally or comply with the EU's General Data Protection Regulation, Traction Guest has built its technology to support your requirements. This dedication to customers' security sparked Traction Guest's desire to be one of the first VMS providers to receive the SOC 2 Type-1 Attestation, demonstrating Traction Guest's commitment to excellent services through three key controls: security, availability, and confidentiality.

Keith Metcalfe, CEO