CIO Bulletin

TWC IT Solutions: Leading the Evolution of Global IT Services with Comprehensive Consultancy, Industry-Leading Solutions, and Unmatched Expertise

TWC IT Solutions, a prominent IT company, offers comprehensive IT consultancy, services, and product solutions sourced from global industry leaders. Established in 2011 as an IT startup, TWC has rapidly evolved into one of the fastest-growing IT outsourcing firms in the UK, with a global presence in 'follow the sun' locations across Asia and the Americas.

Specializing in key productivity areas such as Internet Connectivity, Contact Centre, Cyber Security, Disaster Recovery, IT Support Services, Unified Communications, CRM Development, and Web Design, TWC has solidified its position as a recognized leader in Remote Working solutions. The company's inception aimed to provide top-notch infrastructure and communications engineering, along with hardware and software implementation, in collaboration with esteemed partners such as Microsoft, Cisco, BT, and Vodafone.

Q. Why TWC?

With a commitment to exacting standards, TWC seamlessly integrates world-class Cloud and voice infrastructure with managed IT services. Achieving an impressive Net Promoter Score (NPS) of over 50, TWC collaborates with renowned technology partners like Microsoft Teams, BT Wholesale, BroadSoft, AWS, and Cisco. This collaboration enables TWC to deliver the highest level of business capabilities and innovations to its diverse customer base. Operating under the philosophy of being indispensable, TWC prioritizes integrity and is celebrated for its ethos as a trusted partner. As a company specializing in Remote Working solutions, TWC understands that clients seek peace of mind when entrusting a partner with critical infrastructure responsibilities. This commitment to assurance and support is at the core of what TWC delivers.

Recognizing that purchasing decisions are often driven by improvements in efficiency, operations, and exceptional support, TWC offers a choice of focused support Service Level Agreements (SLAs) that are second to none. By supporting peer-defining processes, TWC empowers businesses to make confident decisions, reassuring clients that TWC stands firmly behind them.

Recognitions and Certifications at a Glance: Demonstrating an unwavering commitment to providing exceptional IT services, this esteemed company has earned acclaim as one of the premier Cybersecurity and IT firms in the UK, acknowledged by various reputable media outlets and platforms. Distinctively certified as a Premium Partner, the company enjoys esteemed partnerships with industry giants including Microsoft, Cisco, and Samsung Electronics. The team expresses gratitude for the consideration of their services and eagerly looks forward to the prospect of showcasing their expertise to prospective clients.

A Premier Business Connectivity Service Provider in London

Recognized as one of the top Cybersecurity companies of 2022 by Techreviewer and a leading IT company of 2022 according to DesignRush, TWC IT Solutions stands out as a distinguished player in the industry.

As a Premium Partner of industry giants such as CISCO, MICROSOFT, and SAMSUNG Electronics, TWC IT Solutions has solidified its position as a trusted collaborator with key technology players.
Setting the bar for responsiveness, TWC IT Solutions boasts a 30-minute on-bike response IT expert squad in London, ensuring swift support when needed. Their industry-leading Service Level Agreement (SLA) guarantees a response within 10 minutes, reflecting their commitment to efficiency and customer satisfaction.
With a written warranty of seamless transition, TWC IT Solutions provides clients with the assurance of a smooth and hassle-free experience.
The company prides itself on an excellent Net Promoter Score (NPS) of 90, indicating high levels of customer satisfaction and trust.

Trusted by Over 300 London Businesses: TWC IT Solutions has gained the trust of more than 300 businesses in London, especially those in the financial market. Their expertise in Business-Grade Connectivity services covers a spectrum from broadband and FTTC to dedicated, resilient fiber ethernet solutions, and managed SD and MPLS services. Recognizing the vital role of connectivity as the fuel for the business engine, TWC IT Solutions ensures tailored, 'always on' business-grade connectivity, providing performance and price levels that align with business needs and scalability for future growth.

Managed IT Support Services for Scaling SMEs: Acknowledging that not all connectivity is the same, TWC IT Solutions offers a range of connectivity services, from broadband to dedicated Fiber Ethernet (Leased Lines). By aggregating all major UK carriers, the company connects businesses with the best service tailored to their requirements. Backed by industry-leading SLAs and top-class support, TWC IT Solutions ensures that businesses receive the connectivity solutions that suit their needs.

A Leading Contact Centre Solutions Provider

With a reputation as one of the premier Contact Centre solutions providers in London, TWC IT Solutions has earned distinction as a Premium Partner with industry giants CISCO, MICROSOFT, and SAMSUNG Electronics. Backed by a 30-minute on-bike response IT expert squad, an industry-leading Service Level Agreement (SLA) ensuring a response within 10 minutes, and a remarkable Net Promoter Score (NPS) of 90, TWC IT Solutions has become the trusted choice for over 300 businesses in London, particularly within the financial market.

Strategic Contact Centre Solutions: Recognizing Contact Centre solutions as strategic corporate assets, TWC focuses on enhancing agent productivity and maximizing sales and service business outcomes. By transforming Contact Centres into strategic business assets through Omnichannel or Cloud-based solutions leveraging predictive analytics, TWC empowers businesses to monitor, manage, and maximize key performance indicators.

Key Benefits of TWC's Contact Centre Solutions:

Instant Recovery: The Disaster Recovery service ensures regular backup and storage of assets in the Cloud, facilitating quick and hassle-free data retrieval.
Geographical Adaptability: Virtual Contact Centres can be set up anywhere, supporting agents across multiple geographical locations.
Affordable Service: Outsourcing Contact Centre operations yields financial advantages, reducing travel expenses and minimizing the need for physical offices. Cloud support optimizes IT maintenance budgets.
Easy Management: TWC's Contact Centre applications from leading vendors like Microsoft, Cisco, Content Guru, Five9, or Puzzel offer user-friendly interfaces for seamless management of calls and messages, ensuring staff productivity and excellent customer service.
24/7/365 Support: Establishing a partnership with TWC provides immediate resolution of maintenance issues, allowing businesses to focus on core productivity while experts handle support.
Scalability: Virtual Contact Centres hosted in the Cloud offer flexibility to meet company growth demands by adapting to changing requirements.
Enhanced Customer Service Experience: The Virtual Contact Centre's intelligent voice response feature efficiently handles a significant volume of calls, allowing agents to address complex customer issues with recorded context, ensuring a smooth customer experience.

Paolo Sartori | CEO

With over 30 years customer facing commercial experience, Paolo is still very much hands-on with clients, ensuring that the right services for their requirements are consistently being delivered. All this in line with keeping his finger on the latest technology pulse for the benefit of TWC’s marketplace.