From planning & procurement to operations management and expense management, vCom helps you save money, save time, and gain insight

Life cycle management—particularly in B2B sales and marketing—is not just a buzzphrase. In fact, more businesses are finding that it allows them to gain valuable insight into their customers' state of mind, not to mention the purchase decisions that might be on their radar. Life cycle management is a practice that can make or break your ability to upsell, cross-sell, and otherwise grow an existing customer relationship, and it helps companies cultivate brand loyalty by identifying opportunities for adding value to the customer equation at key points in time. It's no secret that it's easier to expand your relationship with an existing customer than it is to land a new one. And savvy marketers know that, when communicating with customers, your message is more likely to be heard if it's in sync with their product and service needs. Conversely, customers tend to block out cookie-cutter sales and marketing messages that don't come close to addressing the points of pain they're facing. vCom’s professional services team will meet with your IT leadership team to better understand your business drivers, IT priorities on an annual and quarterly basis, and ensure a proactive approach to discussing and evaluating technology trends that will help you achieve your business goals and position IT as a business driver. vCom has revolutionized the way businesses buy technology services. Our customers are able to leverage a KAYAK-like web shopping experience, accessible from any browser, anywhere and anytime, with the ability to customize their buying experience to best meet their business needs.

vManager

vManager provides customers a centralized view of all provider orders. The summary information is customized to best meet a customer’s needs. For large projects, daily order summaries can be automatically pushed to Customers’ IT Teams to track daily changes, service delivery, vendor dispatches, inside wiring, and hardware shipment. vManager provides a central repository of all your carrier inventory, searchable by location, service, reference ID or familiar name. Tied to the inventory are all orders, charges, contracts and associated cost center assignments. This information is easily accessible via the desktop app and also available on the mobile app for field personnel, with the ability to attach a photo for easy access, another great benefit for the distributed enterprise. vManager provides a central repository of all your IT invoices. Long gone are the days of logging into multiple portals for accessing different provider invoices. One platform enables you to access any provider, any technology and any invoice. vManager provides 100+ drillable reports that enable customers to manage their IT assets and associated spend by location, provider, technology, cost center, and even down to the employee level. Graphical and tabular data provides a spherical view of your technology environment. Easy export to Excel or in CSV format allows you to manipulate the data however needed. In addition to pre-built reports, our ad-hoc reporting engine allows you to build and customize your own reports, and auto-email them on a regular basis.

For Executives

The vManager Dashboard provides executives with a 20,000 foot view of their technology lifecycle, with the ability to drill down to the smallest detail. It allows you to conduct analysis on the fly, and even suggests savings ideas based upon your spend. Along with actionable information, vCom customers attain the benefits often sought in a single-source solution without compromising the advantages of a multi-vendor portfolio. The end result is continuous control, accountability, and visibility over one of the last untapped operating expenses.

For Healthcare

The ability to deliver quality patient care depends on secure networks, ample bandwidth to support massive digital data records and 100% uptime. Health care IT leaders are responsible for maintaining a secure, efficient, and stable network that can withstand disaster situations. They must ensure HIPAA requirements are enforced, manage an increasingly mobile workforce and provide 24/7 support when needed. This can be challenging for even the largest IT departments and a drain on resources. vCom understands the complexities of managing the entire technology lifecycle for health care organizations, from ensuring carrier and last mile diversity, to identifying red phones, and to assigning appropriate telecommunications service priority codes.

For Financial Services

In an increasingly complex and highly regulated industry, financial services IT leaders are challenged with ensuring data governance, network efficiency, and an ever-expanding mobile environment. Maintaining a network that allows for speedy and secure access to massive amounts of data with little tolerance for downtime can strain an already overburdened team. Without the right tools and dedicated resources, the process of selecting, implementing, and managing networks, voice circuits or conferencing services may result in downtime, billing errors, little visibility into inventory, and slow support from providers. Devoting IT staff to avoid these problems can drain resources and harm productivity elsewhere. vCom Solutions is helping more than 25 institutions–large and small manage their IT environment. From procurement and support to financial management and analysis, they are gaining visibility, and control over their spending and inventory–saving time and money.

Gary Storm, CEO

“No one understands the challenges of IT in mid-sized business like vCom. For almost twenty years we’ve helped mid-size business manage inventory spend and lifecycle across technologies, vendors, and locations.”