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March Edition 2021

Winmate - Take Your Telehealth to the Next Level

Winmate - Take Your Telehealth to the Next Level

The Fourth Industrial Revolution (or Industry 4.0) is on the way. The ongoing automation of traditional manufacturing and industrial practices have started shifting towards using modern smart technology. Large-scale machine-to-machine communication (M2M) and the internet of things (IoT) have started integrating for increased automation, improved communication and self-monitoring, and the production of smart machines that can analyze and diagnose issues without the need for human intervention.

Founded in 1996, Winmate Inc. is a pioneer in rugged computing technology. For over two decades, Winmate has provided business leaders worldwide with reliable, rugged solutions made for the most challenging industrial conditions. Ken Lu leads Winmate in data and healthcare with technology first.

Over the past 25 years, Winmate Inc. is an expert medical IT firm supplying trusted, innovative items, customer-centric layout solutions, and clinical computer solutions. Winmate Healthcare rugged tablet and PPCs use the advantages of paperless and also filmless interaction in the hospital setting, and all product solutions guarantee dependable top quality (EN-60601-1 and UL-60601-1). As a Taiwan-based manufacturer, Winmate has branches and service locations in North America, Europe, and Asia to provide worldwide customers with product design and technical support services. Winmate products are widely used in areas covering the automotive, petrochemical, warehouse and logistics, IoT, marine, aerospace, public safety, military, and healthcare industries.

In 2021, Winmate acquired an order for medical-grade rugged tablet PCs from leading medical device manufacturers in North America. These medical-grade rugged tablet PCs are used for smart healthcare automation, such as high-sensitivity emergency rooms or operating rooms. They also provided patients with telemonitoring and home healthcare and nursing services to meet telecare demand during the COVID-19 pandemic. The latest UHD 4K medical-grade display is designed for use on medical imaging management systems at out-patient clinics and nursing stations, as well as routine healthcare systems in hospitals.

With well-planned production processes, well-established quality control, and real-time quality problem reporting systems, Winmate guarantees the overall design, manufacture, and post-delivery service of its products, ensuring that its products are designed well, and manufacturers meet the healthcare IT platform demands of customers. With accurate market positioning and customer-demand-oriented differentiated services, Winmate has successfully evolved from a simple manufacturer with R&D capacity into a supplier of healthcare tablet solutions with core competitiveness.

COVID-19 brings the era of healthcare tablet digitization  

With the rise of IoT, cloud computing, big data, and AI one after another in recent years, digital technology has swept across the globe to drive the digital transformation of all industries, and healthcare is no exception. The trending smart healthcare, under the leadership of Chairperson Ken Lu, Winmate is developing total digital solutions for healthcare in collaboration with leading US and European manufacturers. According to Lu, the healthcare industry must walk ahead of the times. In general, visiting a hospital is never a pleasant experience for most patients. By simplifying processes with medical-grade rugged tablet PCs, patients can save a lot of time from queuing for registration and enjoy a more satisfying overall experience. By communicating with medical-grade rugged tablet PCs, besides reducing tedious work and uncertainty from handling medical records through wireless data transfers, medical personnel can take action faster and gain more time to save lives.

Smart healthcare is patient-centered. By integrating information and healthcare systems with advanced network systems, smart healthcare provides modernized healthcare services and optimizes disease prevention and diagnosis for medical personnel to make efficient and correct judgments, reduce human-induced negligence, and help the proper allocation of medical resources solve workforce shortage problems. Smart healthcare covers electronic medical records (EMR), cloud digital diagnosis, telecare, mobile healthcare, wearables, and others. Strictly speaking, smart healthcare focuses on “smart hospitals” characterized by high complexity and technical thresholds. Currently, smart healthcare is patient-centered, emphasizing the prevention of malpractice, reduction of medical costs, and enhancement of care efficiency.

MIT brand for sustainable development

The rise of smartphones and tablet PCs in recent years has changed the lifestyle of modern people. In 2011, the USFDA also approved physicians to use handheld devices to diagnose busy medical personnel to legally present the medical reports and records of patients and even give prescriptions with the ubiquitous access, real-time updates, and convenience browsing characteristics of mobile devices. Handheld devices also enable physicians to enhance mobility at work and achieve patient care more efficiently.

While most of Winmate’s healthcare products, such as medical-grade rugged tablet PCs or UHD 4K displays, are exclusive and require special certification, finding buyers is a big question. According to Lu, although customer cultivation is a tough issue, “insistence on developing products required by the market” is the key. He made an example with an order for rugged tablet PCs from a leading US healthcare product manufacturer. Winmate emphasizes a strong R&D team that keeps exploring the fundamental fields and overcoming all technical problems to acquire many core patents; continual innovation and R&D to enhance the efficiency of smart production lines; and practices a customer-centered culture and adheres to the “reciprocity” business philosophy, in order to optimize the foundation for rugged industrial computers, integrate forward-looking technologies, and enrich project management experience to lead transformation in the digital economy and thereby become the most valuable and trustworthy partners of customers.

Lu also emphasizes that to strategically keep up with macroeconomic changes through continual adjustment in operations based on the organization’s core value is Winmate’s key to success. Hence, Winmate can stand the test of time and macro-environment until the last.

Dare to challenge: Focus on three elements for making a profit

According to Lu, there are three elements to run a profitable business: concentration, feasible business model, and competitive products. First, small enterprises must understand where their niche lies and focus on servicing target customers that can make profits. Then, it is the business model. Lu understands that brand value and word of mouth are significant to enterprises in a demassified market. “Therefore, we only reach tier-1 customers”, and invest in our marketing budget for various market bellwethers to understand and further try Winmate’s products. This is the reason for Winmate to build and develop its own brand proactively. Currently, Winmate distributes 75% of its products with its own brand. “No brand, no soul.” And product competitiveness has always been the goal that Winmate endeavors to enhance.

According to Lu, winning the Ernst & Young Entrepreneur of the Year Award has helped raise brand awareness. Lu added that Winmate would strengthen talent development in Taiwan through industry-academia collaboration and establish a foundation for cultivating technology talents. This year, Winmate will expand the recruitment scale with 50% R&D vacancies to cope with the expanding market.

Winmate is planning for the next 25 years. Lu believes, “To achieve this goal, every Winmate employee must stand fast at their positions and maintain enthusiasm to design, produce, and provide the world’s first-class products and services to help customers create value. Only a disciplined culture, disciplined employees, disciplined thinking, and disciplined action can create a different and great company.”

Meet the CEO

Ken Lu is the Chief Executive Officer of Winmate. He is a strategic leader in rugged computing innovation and has been adding value to the industry through positive social makeovers and successful systematic implementations. With nearly 25 years of experience in the rugged computing industry and having held vital administrative positions in a range of companies, his experiences have helped him develop a keen vision for result-driven success. He has a Masters Degree from Melbourne Business school.

“For over 25 years, Winmate Inc.- a producer of field-proven boosted screens for Healthcare applications, has been a trusted company of enhanced Healthcare applications.”

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