30 Great Places to Work 2020
From speech enabled interfaces that improve customer experience, to intelligent chatbots that deliver 24/7 customer service, or humanlike digital assistants that drive online sales revenue, conversational AI is rapidly changing customer interaction. Conversational AI resolves the problem by enabling customers to ask for exactly what they want using their own words and terminology. You name it, conversational AI can be built to do it. With conversational AI, customers can carry out complex online tasks faster and easier than ever before. Conversational AI helps eliminate the challenges that customers have interacting with enterprises over digital channels by understanding; acting in a humanlike manner, always being available and consistent across whichever channel they choose. At the same time, it provides an opportunity to reignite the customer experience with increased engagement, personalized customer service and improved customer satisfaction.
Wysdom.AI is the easiest way for businesses around the world to offer conversational AI that actually works. Built on nearly a decade of research and patented technology innovation, it transforms the way conversational AI learns from customers and gets better every day. The firm offers the only comprehensive conversational AI service, with cutting-edge AI management tools, tech, a massive library of AI training data, and an AI training practice to ensure your solution performs well. And unlike typical vendors that rely on you to constantly monitor and optimize your Conversational AI, the firm does all the work for you as your business evolves, from set-up to optimization. It connects with customers and their employees, and answer questions, complete purchases, or transacts anytime using natural language AI.
Virtual Assistant: Unlike typical vendors that rely on you to constantly monitor and optimize, the firm does all the work for you as your business evolves, from set-up to optimization. Your only job is to tell us what matters to your customers and what matters to you. This is a fully-managed text-based Conversational AI product that can be run on your website, your apps, your internal tools, and your social channels. Your customers will get answers faster, 24/7, and if necessary be transferred to a live agent without having to repeat themselves. The agent will get a full history of the conversation up to that point.
Smart Talk: This lets your customers interact with your brand through a smart device like a smart speaker and lets you serve up brand and product information through platforms like Google Assistant, Alexa, Siri and Cortana. It makes your customers experience with you more convenient and far less time-consuming.
Cognitive Search: This fully managed NLP search tool replaces traditional enterprise search bars on websites, apps, forums, internal tools and can pull answers from unstructured data in your ecosystem. It saves time and frustration by returning precise results based on the intent of a query instead of the keywords. Whether it’s an employee, a customer or a supplier doing a search, they’ll get the exact information they need faster.
Wysdom Studio and AI Optimization: This is a group of experienced conversation designers, ML engineers, editors, linguists, analysts and translators who come with as-a-service offering. Optimizing AI is all they do, every day. Rather than sourcing all these experts yourself (and paying for their expertise when you need them), they’ll all be in the background from day one making sure your Conversational AI products are working optimally. Studio is powered by proprietary tools developed in house, like satisfaction modeling, impact scoring, relevancy filters, novelty scoring, content classifiers, explicit feedback analyzers, response generators, intent recommenders, and more. It gathers customer behavior, automatically predicts where the firm can optimize your journeys, dialogues, content and NLP as needed so you’re always in the position to give your customers what they want.
Meet the formidable leader
Ian Collins is the Co-Founder and serves as the Chief Executive Officer of Wysdom.AI. He has founded and grown six technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree and most recently Wysdom.AI. Mr. Ian invests, mentors, and sits on the boards of several startups in the Toronto area.
“Wysdom.AI is a conversational AI optimization platform that enables higher performing, lower cost conversational bots, continually learning and delivering high-quality customer experiences.”