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Business excellence award 2021

Developing meaningful partnerships with customers to maximize operational efficiencies: ZOLL Data Systems

Developing meaningful partnerships with customers to maximize operational efficiencies: ZOLL Data Systems

Every business that is growing grapples with the decision around the best business systems for managing its expanding business operations. A proper planning of an integrated business software system generally takes a flipside for the short-term revenue acceleration goals. As a result, there are various disparate applications which are installed at the different points in the various functional areas. Integrated software solutions represent the perfect answer to such scenarios

ZOLL Data Systems is one such company that believes data and insights derived from data give healthcare professionals from EMS, Fire, and Hospital the power to drive better decisions−decisions that will improve outcomes for your patients, operational outcomes for your business, and financial outcomes for your bottom line. The firm manufactures and develops medical devices and software solutions focused on clinical quality assurance, optimized operations and data-driven analytics. And the firm has been doing this a long time. The integration of its cutting-edge, life-saving medical devices with innovative, data-management software solutions allows them to be on the forefront of pre-hospital and hospital technology.

Cutting-edge integrated software solutions

ZOLL® Dispatch: When seconds count, it’s imperative that EMS call takers and dispatchers have the tools to align response with transport need and the data to optimally position vehicles for swift response. Anticipating where crews will be needed saves time, and more importantly, saves lives. ZOLL® Dispatch is a data-rich call taking and computer-aided dispatch (CAD) solution that enables your team to respond quickly, communicate effectively, and deliver more quality outcomes efficiently. This intelligent solution reduces workload and errors, facilitates two-way communication with medical centers, and offers robust monitoring and QA functionality. The highly visual dashboard allows users to benchmark and measure performance for continuous operational improvements.

ZOLL® emsCharts®: When minutes matter, patients – not clinical charting – are the priority. Users can get a complete ePCR records life-saving interventions and establishes the framework for the best possible outcomes across the continuum of care. ZOLL emsCharts® guides medics through the patient information to collect at the scene and integrates with your CAD, Billing, and ZOLL Care Exchange products to import essential health, demographic, and insurance data from across your healthcare ecosystem. Once time-consuming data entry is reduced to minutes, it enables crews to deliver more quality care to patients and to produce a more accurate, complete ePCR that informs every step of the patient’s care, from clinical decisions to billing.

ZOLL® Fire Reports: Regardless of department size, fire operations are complex and highly regulated. Incident reporting is just the tip of the iceberg. Patient care, personnel management, fire inspection permits, and vehicle assignments all have documentation and compliance requirements. ZOLL® Fire Reports is a cloud-based fire records management system (RMS) that enables departments to manage all aspects of daily fire operations via a single, integrated solution. No more repetitive data entry in different applications: ZOLL Fire Reports saves time, reduces errors, and lets you prioritize what matters most—crew safety, saving lives, and improved outcomes.

ZOLL® AR Boost®: With patients increasingly responsible for more out-of-pocket expenses than ever before, correctly identifying self-pay patients and capturing maximum reimbursement for all services rendered can be a challenging and labor-intensive exercise. ZOLL® AR Boost® is a real-time accounts receivable (AR) solution that simplifies and expedites the pre-billing process, ensuring that no payments are left on the table. By delivering accurate, actionable data to reveal hidden coverage and drive self-pay and high-deductible conversions, ZOLL AR Boost helps healthcare billing professionals to capture complete patient information on the front-end and deliver 12 percent more revenue on average, faster and with 60% less returned mail.

The leader at the helm of ZOLL Data Systems

Alex Moghadam is the President of ZOLL Data Management. He joined the company in July 2013 after serving eight years as Vice President of International Operations for ZOLL’s core resuscitation products. During this time, he more than doubled the company’s global presence and expanded the company’s reach into Japan, China, India, Eastern Europe, and the Nordic region. Prior to joining ZOLL, from 1995 to 2005, Alex held a variety of commercial and operational roles with Thermo Electron (now Thermo Fisher Scientific), which included eight years of overseas assignments in Asia and France.

He holds an MBA from DePaul University, a Master of international management degree from the American Graduate School of International Management (Thunderbird), and a Bachelor of Science in biology from Loyola University of Chicago.

“Our cloud-based platform helps you manage the unique challenges of healthcare from EMS dispatch, to facility discharge, to billing and AR optimization.”


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