Oracle Boosts Utilities Platform with AI Enhancements

The latest update to the Oracle Utilities Customer Platform uses AI to help manage meter details, cut expenses, and boost customer satisfaction and service.

Oracle Corporation stated on June 3rd that updates in meter data management (MDM) will come with Oracle Utilities Customer Platform powered by AI. The changes are intended to make it easier for employees to work by making the platform perform even better.

The Oracle Customer Platform allows all metering, operation, billing, sales, account management, and customer service activities to be handled in the same way. The new AI features in Oracle help utility companies work with data faster, cut their costs, and offer better customer service.

Having AI and a united data platform, Oracle allows utilities to act wisely with the help of precise information from meters. According to Paul McDonald, vice president of product at Oracle Utilities, the industry globally has a big chance to improve customer service and how things are run through AI.

As technology advances and customer demands increase, utility companies struggle to keep pace. The utilities sector can now use Oracle’s AI to reduce their day-to-day work, lower costs, and improve what customers think about their services.

Since utilities everywhere are under pressure to change, Oracle’s innovative solution leads the effort to advance the energy field. The update reflects Oracle’s main goal of offering new, technology-based solutions that respond to new needs in industries.