Messer Transforms with SAP BTP: From Helium Balloons to AI-Driven Insights

With SAP BTP, Messer's data update boosts productivity and gets ready for AI-driven business transformation.

Messer has supplied vital gases including oxygen, hydrogen, and nitrogen to a wide range of businesses for more than 120 years, making it a major player in the industrial and medical gas market. Messer's activities are intricately woven into essential procedures all throughout the world, from supplying balloons for the Macy's Thanksgiving Day Parade to meeting urgent healthcare demands.

However, massive flaws in Messer's antiquated IT systems became apparent as the COVID-19 pandemic increased the need for oxygen. David Johnston, Messer's CIO, saw that a modern data management system was desperately needed to assure accuracy and agility in decision-making when faced with fragmented data and ineffective third-party solutions.

SAP Business Technology Platform is the result of Messer's digital transformation journey (SAP BTP). This comprehensive solution includes SAP Data Warehouse Cloud, SAP Analytics Cloud, and SAP Datasphere, offering a unified source of truth by integrating 12 disparate data sources into a single platform. The transition has resulted in substantial improvements across the organization, including cost savings, enhanced customer service, and streamlined inventory management.

David Johnston noted that Messer’s shift to SAP BTP has empowered business users with intuitive dashboards and actionable insights, reducing IT complexity and focusing resources on strategic initiatives. “With a data fabric that allows us to see our business in a consistent, fast, reliable, and highly trustworthy way,” Johnston said, “what we can do is really almost unlimited.”

Looking ahead, Messer aims to harness the power of AI to further transform their business. Johnston advises other organizations to view technology upgrades as integral to business transformation, emphasizing the importance of uniting all data stakeholders to maximize the benefits of new technologies.