Nokia releases analytics software to streamline and improve data collection and analysis for CSPs

In order to give communication service e providers (CSPs) more powerful and economically advantageous analytical tools, Nokia today announced the release of AVA Customer and Mobile Network Insights, a cloud-native analytics software solution.

Using AI and machine learning capabilities that assist intelligent and automated decision making based on linked reports created from data across 5G networks, the solution delivers "intelligence everywhere."

It makes use of Nokia's expertise and innovation in analytics to support CSP initiatives to boost operational effectiveness, network performance, and customer experience.

Roz Roseboro, Principal Analyst of Omdia, said: “AI and analytics can solve the challenge of fragmented data scattered across CSP networks. Nokia AVA provides a unified language to facilitate collaboration between network operations, engineering and customer care teams. Actionable insights enable CSPs to optimize network performance and customer experience.”

Hamdy Farid, Senior Vice President, Business Applications at Nokia, said: “AVA Customer and Mobile Network Insights give CSPs the type of deep intelligence they require to ensure they are getting the most out of their networks and meeting their customer needs. We live in a complex multivendor environment and this solution provides real-time actionable insights that enable CSP’s teams to proactively manage this complexity. We look forward to assisting our customers to navigate these challenges and to help deliver superb customer experience to their customers.”