An innovator delivering professional APAC IT outsourcing services in Asia: BROCENT

BROCENT was founded in 2007 with only 3 staffs initially. Over 15 years, he has extended the IT managed support service in most Asia, EMEA &US countries. As an ASIA IT Managed Service Provider, through a unique mode of "Platform + Service" , Resource Supply Chain driven by Big Data & AI, BROCENT delivers the IT Support & Maintenance Plan in most Asia countries and cities , and supports customers to improve IT Rate of Return on investment and reduce the Total Cost of Ownership (TOC). BROCENT owns 156+ IT service management personnel. Every day the Service Command Center (SCC) and Network Operation Center (NOC) manage over 1,500+ certified engineers handling the categorized IT request, incidents and system alerts about more than 600,000 sets system.

The management framework of BROCENT IT Managed Outsourcing services can enables customers to choose the best IT infrastructure after IT assessment and IT Audit, which improves the operation efficiency and then strengthen then competitive technology advantages, and enhancing the IT management efficiency, security and accountability, it achieves the business management goal and contingency objective. BROCENT service team mainly adopt end-to-end IT services infrastructure to support customers to plan, build, support, manage, improve and innovate the complete lifecycle of IT infrastructure & system to build up the measurable and positive IT investment reward with a highest technical qualified expert team.

BROCENT ASIA premier worry-free IT managed service uses the RMM &PSA support tools such as ATERA, Site 24 x 7, Manage Engine MSP Plus Help Desk and IT-GLUE shift age-old monitoring and maintenance routines from reactive to proactive, from passive to predictive, from manual to automated. At BROCENT, the team is thinking to leverage manpower and modern technologies to uplift your productivity and to lower your investment on IT infrastructure and maintenance service. Brocent Hypercare of managed IT services keep your IT running and your users supported, so you can focus on your IT strategy and growing your business. You’ll benefit from:

• Optimized IT performance: The proactive approach to IT management keeps your network and systems running at peak performance 
• End-user support: with a professional, China-based service desk, Brocent will ensure your IT users have the fully qualified &professional service 
• Cost-efficiency: save money on your IT management by leveraging Internal Ticketing &Monitoring systems, best-practice processes and resources 
• Hassel Free: breathe easy knowing your IT environment is in good-hands with BROCENT IT Managed IT services.

Retail IT Technologies

Retail is a 24/7/365 industry. From the distribution center to the high street, your business never sleeps, and technology is at the heart of it.

With most retail operations having a large number of disparate & business-critical systems to contend with – billing systems, stock management, CCTV, EPOS & many more – many retailers prefer to work with an IT partner who has specialist experience in managing similar environments.

And with the current challenging trading conditions in the retail industry, it has never been so critical to leverage IT budgets as efficiently & cost-effectively as possible. At BROCENT, they understand this, and they support client IT business for out-of-hours or weekend work, which means that if there are maintenance, upgrades or projects required which will result in possible partial downtime, they will work outside of your core trading hours to minimize disruption, for no extra charge.

This solution mainly focuses on IT operation and maintenance support service for Retail stores in APAC Countries especially in China mainland and Hong Kong area, which ranges from store opening at the beginning and store operation afterwards.

IT Solution in Financial Sector

In Financial Sector, Client CIO understands their technology infrastructure is the backbone that drives the evolvement of the core business offering, and the customer's experience. Financial institutions rely on the simplified and reliable IT managed services and solution from BROCENT to maintain a cost efficient IT operation, and highly secured IT infrastructure to serve and protect the customer's digital assess from cyber-attacks. Customer in the financial sectors needs proper financial IT support when the right mix of software, servers and services supports their business. As an integrated IT managed service provider, BROCENT works as the virtual IT department to plan, implement and support all that technology, and keeps the servers running 24 x 7, the software upgrade plan, the users supported and staff onboard/offboard IT management. This strengthens in-house capabilities and lower costs or establish a fully outsourced infrastructure. 

The IT profile of financial service providers is unique. It ranges from retail banking IT services to private wealth management IT support and from General IT management to investment advisory firm IT support. BROCENT as an ASIA-wide MSP providing IT support, cybersecurity and cloud solutions for hedge funds, private equity, family offices and asset managers. BROCENT provides the experienced, committed expertise to establish the right mix of hardware, software and networks. Brocent can be your IT Team or it can take on some or all of your IT challenges, building solid, long-term client relationships. 

JIE ZHANG, CEO

“BROCENT provides the cloud transformation service to extend the On-premise IT system to the cloud, that saves the cost on IT Capex investment, and enables the true "Pay-as-You-Go" based IT expense model.”