CIO Bulletin

DivergeIT – Elevating Business Communication through Comprehensive VoIP Solutions for Scalability, Security, and Seamless Accessibility

DivergeIT plays a crucial role in enhancing the agility and efficiency of companies, ultimately contributing to increased profitability through the unique approach employed by its teams in designing, procuring, and supporting Information Technology (IT) systems.

Employing a blend of highly-stable solutions, both cloud-based and onsite, DivergeIT places meticulous attention on custom-designed key performance indicators tailored for each specific assignment. The company acknowledges that its services may not be suitable for everyone and, as a result, takes a selective approach in forming relationships, crafting systems capable of adapting to the ever-evolving technological landscape.

DivergeIT distinguishes itself by assembling teams that go beyond technical expertise, incorporating best-in-class thinkers with diverse backgrounds in management, manufacturing, marketing, entertainment, resale, legal, consumer technologies, and economics. This multi-faceted team collaborates effectively by sharing information, reducing dependence on any single individual, and ensuring that all the necessary skillsets are brought to the table to address each client's unique needs. Headquartered in Los Angeles, DivergeIT operates with a forward-looking perspective to navigate the rapidly changing world of technology.

DivergeIT's Dynamic Approach to Business VoIP Solutions

In the rapidly evolving realm of business technology, DivergeIT emerges as a guiding force, propelling companies toward agility, efficiency, and increased profitability. As endorsed by Charles Sims, CTO at United Talent Agency, DivergeIT strategically augments internal IT teams with specialized subject matter experts and high-quality managed services, contributing to well-scoped project consulting.

Navigating the Future with Business VoIP Solutions

Recognizing the limitations of traditional phone systems, DivergeIT champions the adoption of Business VoIP Solutions, a transformative approach to telephony. Voice over Internet Protocol (VoIP) stands at the forefront, leveraging internet connections to redefine the way phone calls are made. Beyond delivering impeccable voice quality, this shift offers substantial cost savings without the need for additional hardware.

Essential Benefits of Business VoIP Solutions

Businesses embracing VoIP experience not only enhanced performance but also a range of benefits, including scalability, cost-effectiveness, feature-rich capabilities, and flexible plans. DivergeIT emphasizes that VoIP is no longer an optional consideration but an imperative for businesses seeking improved communication without compromising on quality. Moreover, the transition to VoIP contributes to reduced overhead costs associated with traditional phone services and increased productivity across multiple locations.

Preferred VoIP Partners: 3CX and Microsoft Teams

In the realm of cutting-edge communication solutions, DivergeIT stands out with a strategic partnership with VoIP giants, 3CX and Microsoft Teams, serving as their preferred providers. This choice is underpinned by the seamless user experience, robust configurability, and cost-effectiveness offered by both platforms. Delving into the specifics, 3CX is lauded for its advanced features, network security prowess, and exceptional call quality, all packaged in a flexible cloud-based platform tailored to the unique needs of DivergeIT's diverse clientele. On the other hand, Microsoft Teams, with its scalability and collaborative features, seamlessly integrates with widely-used business applications, fostering efficient connectivity and collaboration.

Critical Considerations: The Pillars of DivergeIT's VoIP Implementation

DivergeIT meticulously crafts its approach to Business VoIP Solutions, recognizing the critical importance of scalability, security, and accessibility. Scalability takes a prime spot in the strategic blueprint, ensuring that the VoIP system evolves organically alongside the dynamic contours of the business model. This encompasses addressing interconnectivity challenges, optimizing cost-effectiveness, and meeting bandwidth requirements to accommodate the business's growing needs seamlessly.

Security, the linchpin of any robust VoIP system, is given center stage by DivergeIT. The implementation includes robust encryption and data protection measures, creating an impregnable fortress against potential breaches or unauthorized access. This fortified security framework instills confidence in businesses entrusting their communication infrastructure to DivergeIT.

Accessibility, another cornerstone of DivergeIT's VoIP strategy, is accorded significant attention. Recognizing the evolving nature of work environments, custom-built VoIP implementations are designed to offer remote access and mobile integration. This ensures uninterrupted connectivity for users regardless of their geographical location, fostering a collaborative and flexible work environment.

Innovation Beyond Technology: DivergeIT's Holistic Approach

DivergeIT's approach to Business VoIP Solutions transcends the realm of a mere technological upgrade. It is a strategic move aimed at empowering businesses with innovative communication strategies. By prioritizing scalability, fortifying security measures, and ensuring accessibility, DivergeIT positions businesses to not only adapt to the contemporary dynamics of the business landscape but to thrive and remain competitive. In essence, DivergeIT emerges as a partner in innovation, guiding businesses through the transformative journey of modern communication solutions.

DivergeIT's Impactful vCIO Services

Suzanne L., Co-founder of Michael Stars, attests to DivergeIT's exceptional IT management over a 15-year partnership, emphasizing their synchronization with business goals. For business owners aspiring to outpace competitors and enhance success, DivergeIT presents a pivotal resource: virtual Chief Information Officer (vCIO) services.

Unlocking the Power of vCIO Services

DivergeIT offers a gateway to cost-effective and profit-enhancing solutions through vCIO services. A vCIO, acting as an external consultant or advisor on a fractional basis, seamlessly integrates into the executive team, providing comprehensive IT consulting services. This expert delves into the intricate details of the organization, aligning IT development with business goals while keeping the executive team informed.

Strategic IT Planning and Alignment

A vCIO from DivergeIT possesses the expertise to craft an IT strategy aligning with business objectives. Companies successfully aligning technology and business strategies, as noted by McKinsey & Company, achieve 2.2 times greater revenue growth. DivergeIT's ManagedIT offers tailored vCIO solutions to optimize investments, ensuring an actionable plan aligns with unique goals and stays abreast of tech trends for enhanced performance and reduced costs.

Virtual CISO (vCISO) Advisory Services

In the realm of security, DivergeIT provides invaluable support with virtual Chief Information Security Officer (vCISO) advisory services. A vCISO, seamlessly integrated into the organization, ensures a personalized approach to security management. DivergeIT's vCISO solutions encompass regular security assessments, updates on threats, and recommendations to fortify security postures, offering businesses peace of mind.

IT Project Management and Vendor Management

Navigating the complex landscape of IT projects, DivergeIT steps in with adept IT project management services. Skilled project managers from DivergeIT excel in planning, execution, and delivery, ensuring tasks are completed on time and within budget. Additionally, DivergeIT understands the critical role of vendor management in successful IT projects. Proactive vendor relationship management aids in avoiding costly mistakes, optimizing return on investment, and ensuring contractual obligations are met in a timely manner.

In essence, DivergeIT's vCIO services go beyond conventional IT support, becoming a strategic ally for businesses aiming to synchronize technology with overarching business objectives, ensuring a trajectory of sustained success.

RITIS^® Real-Time IT Intelligence System

Richard C., CTO of Montecito Bank & Trust, attests to the game-changing impact of RITIS^® on his business. This exclusive Real-Time IT Intelligence System, designed by DivergeIT, offers unparalleled visibility into every facet of an organization's IT infrastructure, providing comprehensive insights for informed decision-making.

Regardless of the industry, be it flooring, packaging, automotive, retail, or food, RITIS^® serves as a powerful tool, offering deep insights into an organization's IT landscape. It consolidates data from various sources, including infrastructure, Microsoft 365, and accounts, presenting a holistic view in real-time. This aggregation of data not only facilitates compliance and audit requirements but also empowers businesses to make intelligent, data-driven decisions with heightened confidence.

Key Features of RITIS^®

IT Health Score: RITIS^® introduces an IT Health Score, a single metric offering a quick overview of the IT infrastructure's health. Factors contributing to this score include server health, computer health, user account health, support health, secure score, active users, and tickets.

Device Monitoring: Organizations can utilize RITIS^® to monitor all devices on their network, including servers, workstations, laptops, and mobile devices. Detailed information on device configuration, patching, antivirus, web defense, device details, lifecycle management, and trends is provided.

User Account Monitoring: RITIS^® assesses user account health, providing a company-wide score for account configuration compliance, two-factor authentication, and support service level compliance.

Support Monitoring: The support monitoring feature offers an organization-wide snapshot of support issues, covering servers, computers, users, and help desk incidents. It enables monitoring of configuration, performance, stability, and security posture.

Secure Score: RITIS^® includes a Secure Score, offering a concise overview of the IT infrastructure's security. This score considers factors such as server and computer security posture, user account security, and application security.

Active User Monitoring: This feature provides an overview of active users, tracking the number of users actively using the network and ensuring appropriate access permissions.

Ticketing System: RITIS^® incorporates a ticketing system, streamlining the management of IT support requests. It provides comprehensive insight into employee tickets for efficient issue resolution.

Table Stakes for IT Excellence

DivergeIT emphasizes that RITIS^® is indispensable for any company seeking to ensure the smooth operation of its IT infrastructure. It represents the minimum set of features or capabilities necessary for a system to be considered competitive in the market. In essence, RITIS^® is not just a tool; it's a strategic asset, empowering businesses to navigate the complexities of IT with precision and confidence.

Jarrod Koch | CEO

A compassionate leader; Jarrod fosters agility & attention to detail. His initiatives have won multiple first-place awards from prestigious institutions. Nothing falls through the cracks.