Business Excellence Awards 2019
Legal departments and law firms seek software and services that efficiently and effectively manage their legal operations with the most up-to-date, insightful data that informs their teams. With so much data being created today and from a larger number of sources, businesses face growing pressure to not only manage it, but pull critical insights from it to make decisions. Many are relying on technology solutions to help manage this significant increase. doeLEGAL delivers legal departments and law firms a new way to rethink their data by providing advanced information management tools and elevated support that gives the anytime, anywhere control over cases and costs to help inform decision making and drive successful outcomes.
Thomas J. Russo, President, and CEO of doeLEGAL, Inc., attributes the sustained growth of the business to a strong principle that is engrained in every aspect of the business – focus on the client first. This business culture drives their offerings of new technologies and expert services. The mission is to proactively develop and offer what clients require to remain competitive in a changing business world. “Managing legal clients was a niche we excelled within and when that market required innovative software tools to manage their businesses, the company and staff grew to deliver,” Mr. Russo notes. With over four decades of expertise in the legal industry, doeLEGAL delivers its services in over 22 countries and serves hundreds of clients globally. The company remains on the cutting-edge of legal technology by providing superior tools and expert services that legal professionals need to meet their goals.
Products and Services
Legal teams need access to the data they require to meet their business goals, but having volumes of data is only the first step. In order to make sense of millions of data points, it must be analyzedinto business insights and then be intelligently delivered to where they have the most impact. These real-time insights inform legal teams to make more informed decisions that propel them forward. doeLEGAL developed their SmartView™ analytic dashboard to display the critical information in a user-friendly, graphical format that allows for instant, data-based decisions. “Seeing a complete view of your legal business on one screen, configurable to present just what you need to make decisions - that’s what our clients value,” states Mr. Russo.
doeLEGAL’s line of solutions include the award-winning ASCENT™ Enterprise Legal Management (ELM) software - one of the most advanced, configurable, and user-friendly tools for processing matter data, managing legal holds, efficiently reviewing invoices, and advanced forecasting and reporting. doeDiscovery™ is their EDRM-focused solution designed to present a court-recognized process for all litigation and eDiscovery teams. Enterprise-level software is paired with an experienced staff guiding the entire process from “file to trial.”
What Makes doeLEGAL Stand Apart?
Predictable Cost of Ownership– doeLEGAL provides a flat-fee structure for the highest and fastest ROI available. Their upfront pricing and all-inclusive support model removes surprise charges while allowing an anticipated budget draw. Furthermore, doeLEGAL does not charge for outside counsel access and eliminates long-term contracts.
Elevated Support – doeLEGAL’s clients are supported by the same team of experts that implemented and designed the systems. Ensuring clients enjoy superior support is made possible because the staff understands their processes since the people that designed it and implemented it are the same ones that support it.
doeLEGAL’s Excellence –Clients Come First
“Our corporate culture is one that places our clients’ needs first,” Mr. Russo says. The doeLEGAL team listens to its customers,” who the CEO states, “…are constantly looking for simple yet powerful solutions that bring them value.” doeLEGAL embeds clients’ needs into every software deliverable, user interface, analytic dashboard, customer support ticket, and more. “Our clients trust that doeLEGAL has their best interests at heart and we’ll collaborate on how to increase efficiency, reduce costs, and improve performance,” the CEO added.
doeLEGAL strives to uncover business problems and then focuses on the best ways to address them. Listening to the client, new ways to enhance functionality and improve the user experience is based on feedback and suggestions. “Our job is to facilitate technology so that our clients can focus on the substance of the legal matters they’re working on,” the CEO said.
While doeLEGAL is focused on clients’ needs first, they also understand the impact of their employees’ performance in achieving these goals. Mr. Russo notes,“By applying the unique experience and expertise of our expert staff, it fosters an environment of responsiveness and effectiveness in solving a client’s challenges.” Employees at doeLEGAL are empowered to make decisions that directly affect the clients as well as offer feedback to improve the entire organization. Employees have a number of positive and rewarding performance programs that motivate their actions.
Foreseeing trends in the industry is a differentiating quality for doeLEGAL. Mr. Russo predicts that a strong impact on both the legal industry and the business world will progress by leveraging the capabilities of AI. Large legal departments will seek out fully-integrated ELM suites while also trying to bring more work in-house and shift away from the billable hour.
Thomas J. Russo President & CEO at doeLEGAL
Thomas Russo is a foremost professional services and technology expert in the legal industry. He guides corporate legal departments and law firms in re-imagining their business processes to reduce costs, increase productivity, and drive successful outcomes. doeLEGAL, follows this vision by intelligently delivering smart data and providing legal teams anytime, anywhere control over their cases and costs to help inform decision making.
Mr. Russo educates the legal community about legal technology. He teaches technology strategy and innovation to Widener University Law School students at the Wilmington, Delaware campus. He is also a co-founder of the Corporate Counsel Technology Institute (CCTI). He’s active in continuing education programs involving advanced legal technology through the National Judicial College.
"At doeLEGAL, by placing the client in the forefront of all solutions, the opportunities to create excellence are fostered in all of us. We live on the cutting-edge of the latest technology developments to ensure our clients have the necessary tools to drive more successful outcomes."