December Edition 2021
Given the events of 2020 and the speed at which online businesses are flourishing, remote working is becoming essential for all businesses. The need to move people out of the offices has definitely impacted the world and its processes. For providing scalability and work from anywhere opportunities, cloud service remains one of the most important factors. These days even small organizations and businesses are moving towards cloud services for robust security and more scalability.
gotomyerp is a dependable company that provides fully managed cloud hosting services for small businesses worldwide. The company offers services aimed at helping clients streamline their operations with the help of cloud-based ERP solutions. We interviewed the company's co-founders, Robert Eppele (CEO) and George Khairallah (CTO), to understand more about the company. Here are a few excerpts of the interview:
Q. Why was the company set up? And how did you expand your company and its offerings over the years?
We originally started the company in 2005, the same year the term "cloud computing" was first used in its modern context. Seeing a gap and potential in the market, we decided to be one of the first ones to fill it. We started as a small yet dedicated team to provide third-party ERP solutions to clients. Over these 16 years of operation, we have developed a deep understanding of how the industry needs to differ across various sectors and how the solutions must be delivered differently.
Q. What challenges did you face in your initial years? What can your peers learn from it?
We were one of the first companies to provide cloud-based services back in 2005. Of course, it was challenging since this niche was so new, and the business sector was largely unaware this service was available to them. Besides developing and implementing the software, we also had to educate business owners on this new option. Now, the cloud computing industry is valued at $371.4 billion, and it is projected to grow to $832.1 billion by 2025. Being the industry pioneers, we are excited to see this growth and what it brings to our company and clients.
Q. What kind of responses have you received from your clients over the years? How have they motivated you to shape your offerings/grow the company?
Getting feedback from our clients is a huge shaping element for how we choose to operate and grow. We always say that our clients are the driving force behind our business, and we appreciate all the feedback we get from them. One of the most interesting customer reviews we got was from one of our customers in the midwest with lots of storms and constant power outages. Once they moved to the cloud with gotomyerp, they've operated flawlessly ever since — no more outages, data corruption, or downtime. Whatever we do, we do with our clients in mind, and our ultimate goal is simplifying the end-user experience.
Q. Building a culture of sustainability inside an organization is very important to maintain a reputation in the global market. How is it valid for your company?
Extremely. Our business exists due to two core reasons — 'our customers' and 'our team.' We promote the care for each team member and their family's health first, as much as we can. Without health being in place first, we could never expect anyone to enjoy what they do, and that's important. Caring for our team translates into them caring for our customers, and the cycle is self-sustaining.
Q. A company's behavior is as important as its economic performance or the quality of its products. How do you interpret this saying?
A company is definitely more than just numbers. Transparency, integrity, accountability, respect are all huge factors that make a company great. Since we are so people-focused, it is important that we see a bigger picture and essentially show people that we are professional and just nice to work with.
Q. Is your company a leader or follower? Do you formulate your own core values?
As mentioned earlier, we are one of the cloud hosting pioneers and have contributed to the growth of this niche. We were lucky to see the industry grow and change and have the opportunity to influence it. We've certainly contributed to our competitors' standards increasing.
Q. 'Leaders cannot optimize results by themselves; they need employees' support and assistance.' How does your company interpret this saying?
In our business, people matter most to us. Our employees are the biggest catalysts of our success as a company. Every team member is an expert in their own niche, and everyone brings something valuable to the table. The skillset, talent, and motivation of our workers have been keeping the company moving forward, sometimes challenging the way we operate.
Q. Trust is a difficult attribute to measure and a delicate dynamic to maintain. How do you maintain this with your employees?
We are pretty transparent about our plans and processes with our employees. We are a small company, so we are very tight-knit and constantly communicate with each other. We do monthly calls and life check-ins, we try to maintain an open and friendly work environment.
Q. If you have to list five factors that have been/are the biggest asset to your organization, what would they be and why?
Our employees and our clients are the most important assets to our company. The abilities, knowledge, and experience of our employees are something that can't be replaced, and the support and feedback from our clients shaped our company to be what it is today.
Q. What do you feel are the reasons behind your company's reputation?
We are always there for our clients, and we try to spend as much time as needed to help them out. Our well-versed technicians and experts devise a tailor-made and personalized cloud hosting approach for every business, taking their unique needs into consideration. gotomyerp is more than just a cloud hosting provider. We constantly work with our clients to find and customize the best solution for their business needs, optimize their cloud environment, and overcome any hurdles together. We also pride ourselves in being one of the few cloud hosting providers that have never experienced any setbacks in our years of operation.
Q. Where do you see you and your company a couple of years from now?
The past year has emphasized the importance of a platform that would allow people to work from anywhere and secure important confidential data. This is right where gotomyerp and cloud hosting stand – a bridge between online and desktop. We aim to strengthen our position as a leading hosting provider and leverage the business continuity that is not available with any other service. Our ultimate goal is to provide proprietary technology to simplify the end-user experience.
Meet the Co-Founders
Robert Eppele (CEO)
Robert is the Co-Founder and CEO of gotomyerp. He is a strategic entrepreneur who has created multiple businesses over 20 years in various industries, including Engineering, Marketing, and Technology. Through his broad experiences with national and international organizations, Robert serves a portfolio of clients in multiple industries and is proficient in evaluating complex technology implementations, executing and delivering the strategies of top management with his team of experts.
George Khairallah (CTO)
George, the Co-Founder and CTO of gotomyerp is the lead architect of all company offerings. He is responsible for incorporating forward-looking technologies and facilitating its enablement as a monetized service. His experience has helped the customers of gotomyerp operate various solutions, including Acumatica, SAP, Microsoft, Intuit, Sage, and a host of other specialized solutions.
Mike Murphy, Marketing Director
Mike Murphy is a Vancouver-based marketing expert and a Marketing Director at gotomyerp with more than 20 years experience in commercial design and communications. With a Bachelor of Science in Finance, Mike has been awarded with excellence for leading teams while managing full-cycle marketing projects. Prior to gotomyerp, Mike has worked as a Vice President for a digital marketing company, where he led multiple client accounts in the health, consumer goods, and automotive industries. Now, Mike’s goal is to utilize new channels to deliver informative and entertaining messages and educate the public on tech and cloud hosting.