GuestRevu – A tech startup that builds tools exclusively for the hospitality industry

Having a guest feedback system in place is crucial for your hotel and for your guests. For you, feedback can provide a pulse on how well your hotel is performing so you can make informed decisions and improvements. For guests, a feedback system encourages satisfaction and loyalty. Giving guests control over their experience is key to boosting satisfaction during their whole stay. Guest satisfaction levels directly impact loyalty and can help turn guests into ambassadors for your brand. Guests who have had a positive experience are more likely to recommend your hotel, thus contributing to word-of-mouth referrals, which reduces your marketing spend. Also, unhappy guests can have a negative ripple effect because they can lead to negative reviews, which can damage your reputation. The good news is that there are ways to embrace negative feedback. Getting feedback from your guests can also help you identify and mitigate any issues before they become big problems, allowing you to save your hotel from negative reviews in the first place.

GuestRevu is one such guest feedback platform that helps hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews improve guest satisfaction and drive direct bookings. It believes that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using its guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue.

GuestRevu is cloud-based, easy to use and, being made for the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also a TripAdvisor™ Platinum Review Collection Partner and its clients consistently experience an improved TripAdvisor Popularity Index Score.

GuestRevu’s Journey

GuestRevu knew that you don’t keep office hours, those presentation (your rooms’, and your restaurants’) matters, and that your guests have high expectations of you and your hotel. You need guest feedback software that meets your exacting standards, that gives guests a seamless experience of your brand, that gives you the data you need to ensure you're meeting and exceeding guest expectations every step of the way – and the tools to help you catch and correct any incidents if you fall short (preferably before they end up online).

They wanted to save you time and make all of this easier, so that you can also have a pajamas day once in a while. They started helping hoteliers gather guest feedback way back in 2012, when it became apparent that travellers were shopping online, but hotels weren’t keeping up. A decade later, hoteliers have no choice but to keep up – the adoption of technology in hospitality has accelerated at a pace they could never have predicted, and the question for hoteliers now isn't whether they need tech, but which solutions in the sprawling hotel tech landscape will help them meet their own goals and be the most seamless fit for the way their hotel operates.

Hospitality's top guest feedback solution

Reputation management: Reviews of your business from more than 30 top review sites around the web including Tripadvisor, Google, and Facebook are collected into a single location, and you’re alerted whenever a new one is added. Your guests can give their feedback when, where, and how it’s most convenient with pre-stay, in-stay and post-stay surveys accessed via live links, emails, in-house tablets, or QR codes Your guest experience is only as good as your weakest touchpoint. Make sure your post stay surveys uphold your brand’s look and feel and act as an extension of the excellent guest experience you’ve created with ultra-custom surveys Simplify management, optimize spend, track trends and streamline task delegation with service tickets, the case management tool built into your guest feedback platform

Powerful Reporting: Analyze your guest feedback for actionable operational insights. Analyze consolidated data that truly reflects how your guests feel about you by combining insights from direct feedback surveys and online reviews. Filter your guest feedback reports by multiple data points like guest demographics, particulars of guests’ stays or individual question responses to understand the experiences of specific segments of guests, or which guest cohorts have the best experiences. See at a glance how many of your guests left positive, negative or neutral reviews online, or let the language processing algorithm delve deep into your guest feedback and highlight keywords frequently mentioned positively or negatively. Achieve your property’s goals with the help of targets to track progress and maintain standards. Put your operations to the test with milestones that make it easy to track the effects of any operational changes on guest satisfaction.

Chris Alexandre | Founder & CEO

Chris is a passionate and experienced entrepreneur and business leader. He has been creating and nurturing technology companies for over 25 years, with a strong focus on delivering value. He loves empowering people to succeed through technology.